XFINITY Store by Comcast

STAY AWAY FROM COMCAST. I have been a customer who never miss a payment. Yes that’s my obligation. But when the promotion is over you cannot even talk to an agent. They told me to go online and if there was a deal for me take it. Other than that you are SOL!!!
Hey news flash COMCAST… You are not the only game in the city. HELLO AT&T I
Am Back!!! People stop giving you hard earned money to COMPANY’s that could care LESS ABOUT YOU!!!
STAY AWAY FROM COMCAST COMCAST COMCAST COMCAST COMCAST COMCAST COMCAST COMCAST COMCAST COMCAST COMCAST

Want a good cable package? Xfinity triple play is it! Why? Well, I got home from work Sunday at 9:00pm. But I got to watch the Superbowl in its entirety. How? Xfinity triple play let me RECORD the Superbowl so it didn’t start until I was ready for it to start! Also, I was not interested in the half-​time show. I couldn’t care less about hearing Be’once sing. So I fast forwarded it to the second half. Can you do that with any other cable provider??! And my wi-​fi-​Xfinity Blast wi-​fi gives me 54 – 72 megabites per second. FAST!!! And I never have problems in inclement weather! Not to mention Xfinity On Demand has more and BETTER movies than anything out there. How about 14,837 movies? Makes Netflix, Hulu, Amazon, and ANY other movie provider totally REDUNDANT. 14,000 movies is enough to watch three movies a day for fourteen YEARS. That’s what I got. Plus wi-​fi AND 220 cable channels. For $ 99.00 per month. And there is NEVER any problem with the cable or wi-​fi no matter what the weather is like. NEVER! For $ 99.00 a month??! Look no further. Xfinity triple play isn’t only the best deal out there, no competing service provider is even CLOSE!

After bad experiences with Direct TV after being ten year customers, we decided to try Xfinity (Comcast), despite many bad reviews. We wanted reliability of cable versus satellite that goes out whenever it rains hard or is windy, and the equipment was outdated and didn’t work very well. We called them, ordered the package, set up an install date, and hoped for the best.
Their web based customer service was excellent, they did what they said they would do, and the installers arrived on time.
The installers were not the neatest or most professional, coming in and out of the house on a rainy day without wiping their feet, but they got it working. We later went under our house on an unrelated issue, and found that they just laid the cable on the ground. Very unprofessional installation. Three weeks later we are still waiting for the outside cable to be buried.
The product, however, is excellent, and is far better than Direct TV in every way.

So, obviously Comcast is terrible but this review is about this particular store. I went there to return my leased cable modem after I had bought my own. First parking was not great the lot is shared with a few other stores and a Kroger so keep that in mind. When I walked in I was the only customer there with at least 10 workers waiting for me. I went the day after Snowzilla so maybe that kept other people away. Even though I was the only one there they still had me check in and take a number which was a little awkward when someone was already asking how they could help me. Once I had explained what I needed the worker helping me quickly handled the transaction and sent me on my way! The whole thing was a painless 10 minutes. My experience with Comcast has generally been that the company is a greedy monopoly but the people are generally nice, understanding, helpful.

Dear Lord, save me from Xfinity customer service. Like many of the other reviewers, we were charged for a mystery modem for several months, and I ended up on the phone with customer service 4 times before getting it resolved, then we tried to upgrade to X1 service, and for some reason the order kept not being put in. At one point some poor CSR told me that I had to rent their modem in order to get the new equipment (oh, such a lie).
I’ve literally spent at least 12 hours of my life trying to deal with Xfinity customer service, but here’s a tip.
Email the Comcast CEO, Brian Roberts at
with your complaint.
First off, he needs to know how terrible, terrible, awful, frustrating and time-​consuming customer service is. Second, he won’t want the inconvenience, and will more than likely send your note to an escalation department. Either he invests in fixing customer service (and quits with the modem pushing), or he get bombarded by emails. His choice.

Comcast is alright with me. I hardly have any problems with the service or getting the help that I need when its time.

Comcast is Thee Best
Fastest Internet Sevice 300 GB a month Data Cap is fine with me
The X1 xfinity platform is marvelous indeed please

Its easy to see why Comcast gets the worst customer service scores of any provider. I have tried for 3 weeks now to UPGRADE my service. I am simply trying to get Starter Doubleplay. The first online try I selected the service, went through the process and waited a week. After contacting Comcast they said the order never went into the system. However, the online ordering does not show the option any more so its obvious that something broke in the ordering process.
Second /​Third times I tried to contact comcast and get the same price/​conditions I ordered online. Both told me two separate stories and different price points and terms. Consistency leaves something to be desired. Nice bait and switch tactic .
Fourth time I got someone that kept telling me I was not a customer and they could not help me with new services.
I would say this is the most frustrating experience I have had, but unfortunately it is on par with all calls to Comcast.
UPDATE (¹⁰⁄₃₀) — Still horrible customer service
Despite my resistance to changing anything with comcast my wife asked me to upgrade the service. It took more than a month to get the service switched over to switch over to the Doubleplay service. First the website messed up and did not take the order, but since it was stuck in the system so I was no longer able to order online. I tried both chat service and calling in 4 times over the next month with varying stories and pricing on each call. I refused to give in to the bait and switch tactics of Comcast of raising the price over what the website offered, sometimes up to 20% of the price.
Finally I got to someone that was able to give me the same pricing that I originally signed up for online. So I went to the store to pick up the X1 system to replace the antiquated Comcast system I had before. The store experience was very good. They had the information in the system, where able to get the hardware for me. Where very polite. After I got the system home I called to get the new X1 activated.
Call 1: Activation (20 min) — Rep did a good job working through the activation process. However ALL stations stated that I needed a subscription to see the channel. We rebooted manually and through signal a couple of times.
Call 2: Tier 1 support (40 min) — Rep did a pretty good job. However, I had to complete re-​authenticate the information and explain the situation again. Must have rebooted (manually and through signal) just under 10 times. She made one back in change supposedly during this call.
Call 3: Tier 2 support (30 min) — Rep was ridiculous inept. Whatever script they where reading from should be completely thrown out. 15 min in I had to ask that they go back through the notes. After they did that I still had to explain multiple times what the issues where. He asked me the same questions over and over again. Of course like all the others we rebooted another 5 times (you seriously need to figure out better ways to troubleshoot). I had to demand a tech be called and the Tier 2 support rep did not seem to want to do it. I guess not having service is acceptable solution. It took me over 5 min to get him to submit the case. And of course another useless troubleshooting script, which of course required… A REBOOT.
The agent after submitting the request for a field tech, tells me the only time they have available is mid day on Saturday (two days away). I explain that is not going to work as I am not in for the next few days personally to let them in and I had all day Friday (the next day) to take off work and wait for them to fix there issue. I had to request for manager escalation
Escalation to manager: The Tier 2 agent hesitated and tried to deflect escalating this case to his floor manager for far too long. Once the manager got on I got the same run around. He stated nothing can be done unless it is more than 3 days out. First of all if that is the case a customer should be provided with immediate refund of the days lost. Remember I had working service before I started this process.
I informed the manager I was not here to let the tech in for at least the next few days and then some. Therefore my household will be out of service for more than 3 days and that I wanted the tech here the next day (Friday). He said he called dispatch and they denied the request to get me service. The Manager then agreed that they will refuse any service for at least the next 4 days due to Comcast’s policies.
Now I will need to take off sometime next week and my family will be out of service for at least that long. I want a refund for the time lost and aggravation and want a tech immediately dispatched to fix my service.
Once again, HORRIBLE customer service. This should have been an easy connection and service upgrade yet here I am again without service, and unable to get Comcast to work on the issue.

Comcast is just the absolute worse. I’ve had comcast for 10 years now and every year I almost pull the trigger on dropping them. This year a rep offered me an amazing deal but I had to sign a two year agreement. I thought «better the devil you know than the devil you don’t right?» WRONG. Not only did I either get lied to or else screwed out of the «amazing deal,» but after two weeks, six calls, and me finally compromising I got an email informing me that it was all a wash and BTW I now owe $ 200 in back charges for what was supposed to be the first two months of my new agreement. But I can’t get out of my two year agreement? WRONG.

Comcast is horrible!!! I had one modem because that is all you can have but some how I was being charged for 3 for over a year.
I work from home and need internet its my lively hood the rep and me counted all the days the net went down at my place. My internet was down no joke a total of 3 months of down time over the course of a year with all the outages a rep there tried to give me a $ 50 credit ha! so after calling and speaking to 3 different managers I finally got a total credit of $ 300 but I only got $ 150 at first of that $ 300 and had to call in several more timed to see why I didn’t get my $ 300 I was promised… it only took 3 months all while service kept dropping and I’m paying for 105mbps and getting max 45 when it does work.
Also there is a 300GB limit and once you’re over that which I was because again I work from home as well as my roommate I was never told to change to business internet so I got a bill over 1k one month… needless to say the next day after that I switched to AT&T…who is really slow but better customer service.
Last thing you can’t believe the billing system every month I’d pay what it said on the site I owed and mobile app to a zero balance a day or two later I had reps saying I owed even more than that and they couldn’t even explain how or why and that they never see on their end where it was zeroed out… I wish we had charter in this area I loved them

I just have to update because I think this is hilarious. I set up my Comcast account in 2009 and had just a stupid amount of problems. The most perplexing though was always the mystery modem that I never owned, that they insisted on charging me for. I finally just paid for it and moved across the country just to get comcast out of my life (okay there were other reasons for the cross country move).
Randomly in the mail, I get a check from comcast in the exact amount I paid for the mystery modem. No explanation. I guess it only took them 6 years to realize there was a mistake on my account.

Dear Other Internet Service Providers (not you, Xfinity/​Comcast):
Please help Atlanta.
Comcast/​Xfinity has a horrible monopoly and expects us to pay for a service that they do not deliver. Everyone wants another option. We get dropped internet at home and at work all the time and there’s nothing we can do.
Please, for gods sake, expand!
The customer service at Xfinity is basically non-​existent. The people they have us talk to (I’d call them customer service reps, but the title customer service is not fitting) that provide lip-​service and are trained to dodge questions. There was a massive internet outage at work a few months ago. I called their business services line. The woman’s reason for service outage was, and I quote: «Atlanta is a big city.» It has continued to happen, and they’ve done the dog and pony dance around the issue. Nothing has changed.
It is one of the most painful, dreaded tasks to have to call Xfinity/​Comcast regarding their poor service. Or anything really in general. It was even horrible setting up our home service and that is usually the easiest part.
It is completely unacceptable to have such a lack of care and customer service, and horrible product delivery. Atlanta deserves your better business models, other service providers, and that you actually have a shred of human decency and business ethics.
People of Atlanta, rise up and beg other internet providers to help! Other internet providers, please help!
Sincerely,
Frustrated Atlantan

Xfinity in Atlanta is a joke. If you move to town, they expect you to wait a month for installation. I have never heard of such poor service. We have a home business, so I was able to get Business Internet and get installed faster. However, for TV service, we still have to wait over 3 weeks. They have the monopoly so I guess they can get away with it. If you can find better service, I highly recommend it. The only other option here is AT&T and that’s worse! :(

Everyone knows Comcast is worse than Kim Davis, carrots, and the Jacksonville Jaguars’ offense combined, so writing something negative on Unilocal is really just a stress relief mechanism rather than an informative and subjective review. With that being said I’ll keep it short.
I would rather give my life savings to Creflo Dollar than ever use Comcast again.

Comcast is disgusting. As other reviewers have said, Comcast has absolutely the WORST customer service. I was sent faulty equipment, called in to tech support, and when they could not fix the issue they offered to send someone out and assured me that I would not be charged. When the bill came out, I noticed that I was indeed charged, and Comcast continues not to resolve the issue. Less than two months with Comcast and they have ALREADY lived up to their negative reputation!

Comcast has only one person in mind when designing business practices, websites, call centers and service setup… COMCAST.
I would rather get punched in the stomach than have to deal with this group. I hope the employees all find better jobs and I hope the CEO is caught sexting someone he shouldn’t and spends life in prison.
To say they way the deal with things is enraging is vast understatement.
Hugs and kisses to anyone that has to deal with this group of nincompoops..

On their web site, Comcast does not provide a total price for service prior to the customer agreeing to pay the total price for service. Katz asks, «how much are these taxes and other fees? The information is not available on the web site.» A Comcast telephone sales girl replies, «I don’t know, maybe $ 5».
A different Comcast telephone contact suggested visiting my local store.
shows a store at 699 Ponce de Leon. There is no store there!
When advised of their missing store Comcast replied, «we don’t have a store there… we don’t know anything about that».
THERE IS NO STORE AT 699 Ponce de Leon!

Hands down the WORST company on the face of the planet. Their whole ad campaign about, «don’t worry, we’ll help you move,» is an utter farce! We’ve moved twice in the past couple of years and begrudgingly kept Comcast and both times our account has been so screwed up that I have to talk to 18 different people in lord knows how many countries to get it fixed. Well, I’m done! I just told my husband to pull the crap out of the wall and I will happily drop it off to my nearest Comcast service center! I REFUSE to give this company any more of my money for their piss poor service.
If I could give zero stars, I would!

I’m in Waldorf, md visiting and to my surprise the whole area has Xfinity wifi. I’m staying at Laquinta inn. Slow free wifi 2 mbps. Yet I’m blazing at 20mbps due to businesses in the area that have xfinity. My son has his lead pad sharing photos with other kids attending event. And my better half is catching up on shows She preset at home to record. But we’re miles away watching from tablet. My rental has wifi why??? Cause I linked it my device which has Comcast. Hate on it’s either u want it to work for you or ya’ll just pre-​historic don’t let 2020 hit Cha in the butt. Keep up! Let me get back to my shows #xfinityTVGo App

Horrible customer service. Horrible
My internet is all messed up going in and out. Phone too now. I work from home and this is a mess.
I can’t get anyone on the phone. Their system hung up on me three times!
They refuse to call me from online chat as the internet goes in and out during the session. I am explaining that I am trying to work… I’m busy. This is a business. They don’t care.
They said the issue might be with they way the cable was installed and the splitter. THEY did the installation… but they want to charge us for somebody to come by. — $ 40.-$ 50.
I told them they are losing a customer. Their response «Oh my»

Satan sighed.
Despite the impressive prospects, nuclear warfare had calmed down over the past 30 years. Satan rubbed his eyes aggressively. There were three men in suits waiting apprehensively. Collecting souls just wasn’t how it used to be.
«I have to invest in something, right?» Satan weezed. The men nodded and looked at each other for confirmation. Satan flipped a few folders between between his fingers. Warfare was out. He couldn’t expect much of a return from giant wars these days. Corporations, multi-​nationals… that was where the soul went to die.
This modern era required new ways of thinking. People weren’t sinning like they used to. Satan needed to diversify where sins came from. «Internet Communication, what is that?»
«I’m pretty sure it’s relevant to the way many people communicate these days.
One of the nervous suitsman shuffled over and produced a graph.
«Yes, yes, this will do nicely,» Satan smiled and waved the suits off. «Just one more thing,» they turned, worried their lives were at stake, «We shall call it Comcast!» Satan sat cackling to himself while the sweating businessman saw themselves out in a mad panic.

If I could give negative stars, Comcast would get them all.
Aside from a few electronics manufacturers, I’ve never known a company that provides a service to customers, so little concerned with their reputation with the very people they serve. I’ve owned my own modem for 15 years. Imagine my surprise when I realized that Comcast has been charging me monthly for not only 1 modem… but 3!!! Who needs three modems???
Comcast will never get a cent of my money for as long as I draw breath.