Prestige Senior Living Auburn

Do not move your loved ones to this facility! We had a terrible ordeal with this company. When we needed to move our parents out of their home for memory issues, the company sent staff to «evaluate» whether our parents could qualify for this residence. They told us our parents would do great and we moved them in. After our parents walked off the facility grounds (the company does not have a plan in place to monitor their residents) we were told our parents were being evicted and/​or had to move into the «lock down» facility. On the lock down side there are no locks on the doors, so anyone can wander in at any time. It was very scary for both of our parents – at least 3 times at night they awoke to have a strange woman standing over them while they were in bed. We were never given an itemized bill; every bill we received was different – and more money – over nine grand one month, and we were charged for services that were never rendered. The food was horrendous – small portions, tasteless, overcooked. If you didn’t want the main entrée, there was the option of a hamburger. The meat was disgusting like something from a cheap fast food restaurant – thin, overcooked and dry. On the lockdown side we saw a woman trying to eat her soup with a fork. Staff did nothing to help her. Many of the staff do not look or act like they are trained to help with geriatric issues. They look like minimum wage earners right off the street. We never did get our monthly bills itemized or explained. We were due a credit when we removed our parents from this forsaken place — they sent us a refund of a penny. (We were shocked that they could get away with this) They ripped off our parents – do not let them rip off yours!

Just moved my grandparents into this place, first off, it has amazing staff, it really makes you feel welcome there with all of the people and the décor is also really inviting. I also liked that they will accommodate to your needs and not stick to a specific plan or anything of that sort. They have a movie theatre which my grandparents love going to every night as well as things like walking club and art room time. They are also able to take the residents to doctors appointments, grocery shopping, etc by shuttle! The food is great and just what we needed for them to have a successful and fulfilled retirement! Overall, it has been a pleasantly surprisingly experience here and now my grandparents are safe and sound in their new studio apartment! They are very happy and we are very happy about the price!

This retirement home seems to constantly have management changes and has not had a stable director for quite some time. There are a lot of things that fall through the cracks because of the constant staff changes. It seems the people you see one month you do not see the next!