AT&T

Every single time i go to at&t or apple to do anything with my phone my experience is not pleasant. Except this time! I was eligable for an upgrade and the rep who helped me was so awesome. His name was Tony. Extremely helpful and friendly. He also 100% knows what he is talking about when it comes to phones, headphones, data etc. I don’t write reviews much but i wanted to give him a shoutout!

I can’t believe I’m giving AT&T 5 stars. We went to this store to change our 2G phone to a 3G phone. We already had the new (dumb) phone that we got from AT&T years ago for $ 10. I was expecting all kinds of problems and sales pitches. None of that happened. As we approached the store, Brian opened the door for us. We told him what we wanted to do and he showed us to a table. It only took him only about 20 min. to do the conversion. He was able to move our contacts from the old phone to the new one. I thought for sure we would get a sales pitch for a smartphone and/​or U-​verse. At no time did Brian try to sell us anything. Thank you Brian. The store seemed well staffed. There were several other groups of customers being helped and no one was waiting for service. On our way out of the store Brian once again held the door open for us.

This was my best cell shop experience so far…
I’ve had an iphone 4s since they came out. It was still in great shape, no cracks, no breaks… But after years worth of use, it started to get suuuuuuper slow, the battery wouldn’t hold a charge, & the camera quality just sucked. This weekend for my birthday when we headed out for dinner, my husband pulled into the AT&T parkinglot & I was confused? «Surprise! I’m getting you a 6s!» For real? OMG!
We popped in around 6pm on Saturday night & surprisingly had only about a 5 minute wait, AND there were 6s’s left (considering they were just released on Friday apparently). I couldn’t believe we weren’t 30^th in line to a 3 hour wait.
Anyhow, the experience was great! We worked directly with Lavaughn & Craig who were SOOOOO helpful & not pushy at all. I would highly suggest asking for them directly (if that’s something you can do). They knew the answer to every question we had. I wasn’t pressured to upgrade to something I know I wouldn’t use or couldn’t afford. They explained everything in a way that I could understand, gave me a final bill estimate (so there would be no surprises), recommended an amazing protective phone case (which I googled and then bought) and even transfered everything from my 4s to my 6s for me on the spot!
Changing cell providers /​upgrading phones & packages can be rediculously intimidating, but my husband & I will forever return & work with Lavaughn and Craig. Thanks guys!

Good service and great prices. Very happy with my visit here. Sales woman was helpful and knew the products. Did everything to set up my new phone before I left. Transfer my current number, signed me up for auto pay, put in my current contact list etc. and I got a nice discount on the acesserys.

Parking can be a little confusing, they’re fixing up the lot so be aware.
I’ve actually had great experiences at this location. Been here about 4 times and I’ve never made an appointment (apparently you can do that) but the longest I’ve had to wait was 30 min and that gave me time to play with all the phones anyway…
I’ve always been greeted with a smile and when I did sit down with my representative they were quick and to the point which I love. Some people might like them to really draw out the appointment but I feel as long as the rep is polite and efficient they’re doing their job right and that’s what I’ve experienced here.
After the business is done they’ll walk you to the door and hold it open for you. I’ve just never left here disappointed and I’ve definitely had my fair share of issues w AT&T reps but always over the phone. These guys are really nice. The only reason they’re getting 4 stars is because some of their promos are a little misleading. They get you excited about something then throw in the fine print last minute. I wanted to get an iPad because they had a good promo going but you had to buy service with it which I didn’t want so I didn’t get the iPad. No one had mentioned it previously when I enquired about it.

I came here on 9÷12÷14, waited 1.5 hours and finally sat down with an ATT store rep. Her name was Gladys. She was the most incompetent person EVER. I had to repeat every single question at least 3 times before she finally understood what I was saying. English was clearly her first language; however, I don’t think she ever went to school and understood what individual words mean when put together in sentences. OMG it was like talking to a dog. How frustrating!
Sadly, I came back here because of more issues. I don’t want to waste more time complaining about this place so I’ll try to keep it short. Basically, I told the representative who was SUPER friendly about what I wanted him to do. I told him a total of 3 times to refer to the last ATT rep’s notes (not the lady above, one from the Wheaton store) because the lady left detailed notes on what steps to take to handle my situation. He kept saying yeah yeah I know. But 1.5 hours later, instead of telling her to read her notes since he couldn’t figure out what to do, I told him what the notes said. Then it worked. 2 hours later, my family and I were finally free to leave the store.
PLEASE HIRE COMPETENT PEOPLE!!!

Customer service guys are fine but this assistant manager Orlando Miraldi is terrible. Treats customers like they’re second class and humiliates them in front of customers and their staff.

Walked in to this store and asked how long the wait was and was told there were two people ahead of me. I patiently waited for a half hour and watched my name move up the screen as two people were called then watched two others get waited on ahead of me and the saw person number 6 on the list (i was number 1) get called ahead of me. I looked for someone to talk to, mainly the man who originally greeted me at the door. Nobody to be found, they were all in the back. He eventually came out, I approached him and asked why people were being helped ahead of me. He curtly said well they had appointments. I said I distinctly asked you how many people were ahead of me and you told me two. I am now number 5? He again said they had appointments. All the while the security guy is standing there with his gun on his hip??? I asked why he didn’t tell me that there were appointments ahead of me and he said sorry I didn’t tell you. I have better things to do than stand and wait to buy two Iphones with data plans, cases, chargers and connect my Ipad to share data… He then just moved on. this totally ticked me off and I said take me off the list I will take my business elsewhere. He said OK! Where has customer service gone? They all have Ipads and neat screens to tell you where you are in line, which isn’t quite true because they don’t go in order but nobody has any customer service skills.
I’m sure someone will take my business…

I cannot provide this location with the stellar feedback that the other reviewers experienced. I found the staff to be standoffish (fixing displays instead of immediately going to a waiting customer) and incapable of processing a simple gift card purchase. I would recommend staying away from this place of «business».

Typically most experiences at a cell phone store are strained, tiresome, and expensive at best. On Thursday night December 22^nd (yep, right before christmas) I ventured in after already visiting the Downtown Naperville location. In Downtown Naperville I was informed of basic information — much of which I already knew, in regards to upgrades etc and family plans and options. The sales person at that location was curt — to the point, and obviously NOT well versed on customer service trouble shooting. I decided to try the location on New York. If it is true that the Downtown location is not corporate, this explains a lot (not 100% sure of this though)
Anyway — to the point. I had some difficult issues with my account that needed to be tended to and with the help of Dan and Assist. Mgr. Jason my problems were solved! We had some help from Tammy on the phone and the 3 of them performed what i would like to call a Christmas Miracle! Most importantly is, not only were they open to my suggestions, but troubleshooted my options until we came up with a conclusion. I was so unbelievably happy that I was able to give my husband a new Iphone for Christmas that I wanted to post this review to thank those involved. If you need help, questions answered or have problems to solve, with your At&t service I highly recommend this location for sure, as they may just help you to create a small miracle of your own!

While everyone is always knocking on AT&T I haven’t had anything but great service from them. When I went into this location to buy my iphone the staff was very helpful and the store had a few iphones on display so I was able to try the phone before I bought it. The staff was also helpful when it came to buying a case for my new phone. While I was in the store I was offered other accessories but didn’t feel pressured to buy anything. This location also wasn’t extremely busy so i was able to get in and out quickly.