Geek Squad & Best Buy

It has been more than a week based off the original estimate 2 day repair for my mac everytime I come in the geek on shift has a new excuse they always ask me the same questions this place beyond sucks I’m so over it still can’t get my computer back.

The two «geeks» at this store are really one geek and a guy who just makes stuff up pretending to be a geek.
I took my laptop in to get a key repaired on the keyboard. Without looking at it, the «real» geek said it would have to be shipped out and that the keyboard would have to be replaced entirely. Then I was asked by the «pretend» geek if any of the information on my laptop was important to me. How about ALL of the information is important to me? I was advised that there’s a chance that some information would be «lost» while the keyboard was being repaired because the motherboard would need to be removed. After a shoddy and weak explanation about how the motherboard/​hard drive would be that dramatically affected by a keyboard replacement, Pretend Geek looked over at Real Geek for support. I received a weak answer from Real Geek, who finally said this was their way of covering themselves in case anything went wrong. Then Real Geek suggested that I back up my data from the laptop unless I wanted to pay them $ 85 to do the back up.
It was at this point when I told them to forget it. I seriously think they capitalize on the fact that people rely on their computers and will pay virtually anything to get them operational again. I don’t trust Geek Squad and don’t recommend them for any computer– or electronics-​related repairs. They appear to be overpriced, inexperienced and generally inept. As the other reviewer indicated, there must be local people who are able and willing to handle repairs for much less.

Seems like all Geek Squads are intensionally understaffed, slow and grossly overpriced for the service you are getting. Making huge profits from techo-​illiterate customers is the way for them.
I am also disappointed that they are not well supported by Best Buy, as there seems to be a ton of idle Best Buy employees and none of them are able or willing to help the Geek Squad for simple things like ringing up purchases, getting laptops from the back or answering phones.
I went to the Best Buy at Tower and I-​70, which was referred to me by a Geek Squad staff at Mexico Ave., because they were too swamped with other customers, and said that they are not very busy there.
So I drove more than 30 minutes to the Geek Squad on Tower Road & I-​70 and it was definitely quiet there so I thought it would a good place to get my laptop fixed quickly. I was promised by a Geek Squad staff that they will run the diagnostics right away and should be done the following day.
The next day I called them to see if the diagnostics were done. There was only one person working there and my call was returned in about an hour. That person told me that the work hasn’t started yet because they only have one power cord which was being used on another repair job!!! WTF!!!
I was very mad because they never called me about that issue, I lost a day and a half without my laptop which I use for work, and of all places you would expect they would have multiple power cords and it is located in a damn big box electronics store — it’s like Home Depot closing down because they ran out of nails!
So I made the long drive again to drop off my power cord. When I was there there was a long line of disgruntled customers. I waited for more than half an hour to talk to a person there. While waiting I was talking to the other customers who were also pissed off at the slow and incompetitent service. When I finally talked a Geek there they say they can’t guarantee that they will run the diagnostics right away and also can’t guarantee that they could get it done end of the day or first thing in the morning.
I can’t afford to be without my computer for another two days and having to drive across town multiple times to deal with their incompetance, so I demanded a refund and get my laptop back — which took an additional 20 minutes for that one Geek to get my laptop from the back and to get one of the many idle Best Buy staff to ring up my refund. The one Geek Squad person there seemed lost, uncoordinated, and just plain slow and stupid, when trying to deal with multiple customers.
I eventually did the diagnostics myself with the help of a computer whiz friend of mine. I saved $ 70 and did it much faster and with a reliable trusted outcome.
That is what computer geek friends are for!
If you don’t know any computer whizes, there are tons of freelance computer technicians out there who can go to your house and fix it in no time — in these economic times, these technicians charges a freaction what Geek Squad charges and they do it in the comfort and security of your own home.