Mattress Firm Aurora-Naperville

Outstanding customer service! We came in to the store as a first stop of our king size bed search, and based on Bill’s service and great deals it was also our last stop. Would definitely recommend this location!

We started looking for a new King size bed and didn’t like the prices anywhere! We walked into Mattress Firm on Route 59 and Donte hooked us up with a crazy deal! So glad we made it in today! Now we will be sleeping like we’re in the clouds!

If only I could give zero stars… I purchased a king bed, frame, and headboard with the understanding that our old bedding would be removed by Bedding Experts. We got rid of the platform and only had a queen mattress (no box spring) to remove, yet delivery guys said they «frown on» removing old bedding! I had to call the store to get them to remove it. They proceed to put the bed on the frame, but… no headboard. They were clueless as to why it wasn’t there.
I had to call the store three times, got the run around for over a week, and finally got a date for the delivery of headboard. They gave me a 4 hour window — 4 p.m. till 8 p.m. By 8:30 p.m., no headboard, no delivery. I called the store that night to ask what happened and the person on the phone had no idea. Next day I went in to cancel the headboard and was told I could not cancel because my salesperson was not in that day! Unreal.
I eventually had to call my credit card company to file a dispute to get my money back for the headboard and tax. Not worth the aggravation.

My experience with Amar, the manager at Bedding Experts off Rt 59 in Aurora was so torturous that I wish I could give it no stars. He should be selling used cars, not mattresses. He was so bad that he probably couldn’t sell a seeing-​eye dog to a blind person. First, he was a close-​stander, very intrusive, looking at the prices I had written down and my notes about other stores on a notepad. He had the nerve to ask me about it, not even pretending he hadn’t been snooping. Are you kidding me? I overlooked that unprofessional move, only to have him start talking 80 miles/​hr, throwing facts/​numbers around, thinking he would intimidate me into buying, I guess. I seriously thought he was going to lie down on the mattress next to me while I was testing it out and keep yakking. Wouldn’t leave me alone for a second! Then I asked him about a sale coupon I had and asked if he could do any better. He said he could, but refused to tell me how much because I hadn’t made a final decision between 2 models. What? The store was closing, I hadn’t had time to check everything out, and he offered to stay late and that he would use his «employee discount sale coupon that expires tonight» to give me a better deal. Still no mention of how much $$. Seriously? Is that coercion or what? Lame. I told him I might come back another day to try mattresses out when I had more time. He had the nerve to tell me to make sure to see him, that he could «do more for me than those other salespeople there». Nice. Very professional throwing his coworkers under the bus. I actually made one more trip back, hoping he wouldn’t be there. Wrong. Same act as last time. I could see him struggling to keep his mouth shut for the 1 or 2 minutes he left me alone to try the mattresses out in peace, then he obviously couldn’t stand it and motor-​mouthed his way back over to annoy me. Again! It was also the least attractive store I had been in, it looks like an old classroom that had paint thrown on the walls and mattresses tossed around. Atmosphere definitely didn’t help matters any. And, he was the most expensive store that I checked out. Judging by the other negative reviews on here for the previous store manager, I think that whoever is promoting store managers for Bedding Experts needs to get a beating thrown his way. Buying a massively overpriced item like a mattress is bad enough without this store. Avoid it, trust me you won’t have any regrets.

Stay away from Mark and his lack of customer service. I went in there on Labor Day and was asking questions about the beds. I was the only one in the store. He was nice enough when I got there and was being helpful.
But the second I mentioned I have a bed that I bought from another Bedding Experts store that may have issues, he walked away from me; like I had a disease or something. The only reason I went there is because no one else had the Latex bed selection in my area that they did.
Anyway, I had to chase him down a few minutes later to get more info. I asked a question about a bed and 10 minutes later, asked a similar question. Apparently he didn’t like the fact that I was inadvertently being redundant. He walked away from me and said «It ain’t like I told you four or five times already».
WHAT? Coming from a store manager? I was speechless. I couldn’t believe a person in his position had such a cocky attitude towards a customer. I thought this must be a joke. But it wasn’t. I was livid. I said «you don’t have to be a smart-​ass about it». He turned around, walked towards me, and told me to get out of his store. Double WHAT? I am being kicked out of a store for asking a question? And to top it off as I was walking out the door, he said something like «you have a bad attitude». I have a bad attitude? LOL! So I left and immediately called corporate and a guy called me back the next day and apologized blah blah blah.
If you’re in the market for a bed, stay away from this store like the plague. Or at least call first and find out if Mark is working. If you happen to go when he’s there, be sure to not to look at him the wrong way or he’ll throw you out too. I’ve been to 4 or 5 different Bedding Experts stores and was never treated like this. I am still speechless. I don’t know how they stay in business treating customers this way.
In hindsight, I would’ve driven to Schaumburg instead to avoid the treatment I got there. Heck, I would’ve driven to Montana.
No respect for the customer, let alone a human being.

The employee at the Bedding Experts at 740 N. Route 59 Aurora, became extremely hostile when I simply tried to arrange a time for our mattress to be delivered to our home. He refused to return our credit application and threatened to kick us out of the store. My husband and I were both shocked as we had been calm. He started speaking to me in a very condescending manner and said that I was rude. In my book, this is completely unproffessional and unethical. Morever, it couldn’t have been further from the truth. I was simply trying to find a delivery time that was suitable for us.
His erratic behavior seemed to come from nowhere and was not at all approriate. He even started shaking with rage. We felt threatened and were afraid that he would misuse our social security numbers so we had to contact the local police in order to determine what to do. They recommended that we file a complaint with the Better Business Bureau which we have done.
Do not go there unless you want to be insulted.