Mattress Firm Naperville

This is my second time purchasing a mattress from this location, and I’ll definitely be going back for any future mattress purchases. The salesman and manager were friendly and relatable without being pushy. When my husband and I said that we wanted to go have lunch and think about our decision before purchasing, they did not pressure us at all with any «but if you buy right now I’ll throw in XYZ» tactics. We went to two other stores afterward, and the salesmen at both acted very miffed that we wouldn’t purchase on the spot.
Additionally, we were looking for a mid-​price range, firm, full mattress, and Back to Bed’s mattress was superior in quality to the same types of mattresses at other stores. It was worth paying slightly more for the better mattress and better customer service, and they were still willing to work with us by throwing in a free bed frame (on top of the free delivery they were already offering). This location also has the added bonus of being on the Naperville side of Route 59, which has a lower tax rate than the Aurora side.
The delivery men were prompt and courteous, as well. They accidentally forgot to give us the mattress protector, but they called as soon as they realized it, turned the truck around, and came back to make sure I got it the same day. Highly recommended!

People buy from people they like. I had a very enjoyable experience purchasing my first bed from Back to Bed. I went to Back to Bed first, then to four other places, and then back to Back to Bed. The reason I returned was because of the manager, John. John was by far the most honest and informative person that I spoke to; he was more of a consultant than a salesman. With such a pleasant experience and competitive price, my sister also ended up buying her first mattress here.