A-US Air Conditioning of Texas

I have to admit when I’m wrong. A-​US Air was given my work number by American Home Shield. That is the number when my contract was written by the title company and the AHS rep. On my online registration, I put my cell phone but AHS didn’t use that information for some damn reason. Being the Xmas holiday, I wasn’t at work and so A-​US Air’s message sat in my work voicemail.
They did a good job and I ended up with a new evaporator coil. But still 6 days… damn!

How this company stays in business, even as paid lackeys for American Home Shield, is a mystery.
After American Home Shield contractors including A-​US were out out four times over two years and failed to diagnose necessary repairs, our upstairs ceiling collapsed when both drain lines clogged and water backed up in addition to oil leaks. We could not get AHS to find a contractor to come out so we called Fox Service Company for emergency service. Fox as well as two subsequent reputable contractors with good Angie’s list and Unilocal reviews all said the same thing: both of the coils in our 19-​years old units were completely rusted out along with multiple other issues. On the 4 previous visits, neither A-​US nor other AHS contractors had found any such issue.
The ceiling caved in on a Friday and it was the following Thursday (in the middle of the summer) before A-​US finally came out. What did the technician do? He diagnosed ONE coil needing replacement and recommended we do that rather than replace the unit (which had other issues and was 19 years old). When I showed the technician (who was rude and acted as if he didn’t want to be bothered) the information from two of the other contractors, he said he would pass the info along to AHS but refused to take another look. When I asked him what he personally thought we should do under the circumstances, he said that he wouldn’t have a home warranty because he fixes things himself.
Oh, I’m sorry… I have a different field of expertise. Perhaps his doctor should tell him to do his own surgery next time he needs some.
These guys are absolutely not honest and not to be trusted. If you have AHS, do not allow them to force you to use A-​US. If you are not with AHS, don’t even think about using them OR A-​US when there are contractors with a good track record. AHS at one time was a reputable home warranty company but has now been in trouble with the Texas Attorney General (and that’s just here) and cannot be counted on to do the right thing, so they hire guys like this to lie for them.

DO NOT USE THESE IDIOTS! I have a home warranty with American Home Shield (AHS). The first time US-​Air came out, they supposedly fixed a leak. Yeah, right. The «fixed» leak sent water under my floor and up the walls. The entire floor is now ripped out and the walls had to be cut out to dry. So another tech came today. Apparently the first guy accidentally let a filter be sucked up into the motor, causing this whole fiasco. He assured me it was now fixed. But now the air won’t come on at all!!! It’s 95° inside my house. And now that it’s after 5 on Friday, they don’t even answer the phone. (Even tho’ their message says they provide 24 hour service. Liars.) I called AHS. They will only «expedite» a service order if it’s over 105°!! (Outside.) Since it’s only 93°, they won’t help. (Even tho I’m handicapped and suffer from severe asthma.) Both A-​US Air and AHS are worthless.
NEXT DAY UPDATE: The US-​Air tech (Marvin) came back today. When I asked him why it hadn’t worked since he left, he went into a diatribe that started with, «Look, lady, this is YOUR fault, not mine.» (Huh??) He said I was the one that had the filter sucked up the motor. I said no, the last tech was the one that took out the filters and would he please stop calling me, «Look, lady …» «What am I s’posed to call you?» he says. «How about my name», I reply. «I don’t care what your name is!» Great customer service. He continued to YELL at me that this WHOLE PROBLEM was my fault. I said, absolutely not, they had now been here three times and I hadn’t touched the unit. With that, he packs up his tools and says he’s leaving, that he doesn’t have to do sh*t. And out he went.
I called AHS and they said they couldn’t do anything, that since they already sent a tech today they would have to wait for his report before they could do anything else. THEN A-​US calls me back and says I TOLD the tech to leave! I tell them the real story and the guy said this tech is one of their nicest guys and he couldn’t believe he would act that way. (In other words, I’m wrong again.) I said there’s a reason they are the lowest rated A/​C company on Unilocal.«Oh, Unilocal,» he says, disgusted, «we have such a high call volume that we can’t worry about a few crazies who want to vent.»

Horrible!!! A technician named Mario just left my house, he was so harrassive I had to ask him to leave through my backyard gate without entering my house again. I was asking reasonable questions for his repair proposal, which included possibly leaving me, my dogs and roommate without air conditioning for up to a week in Central Texas Summer! if a part needed to be ordered! He needed to take my AC unit fan to match the part. I asked if he would be able to reassemble it temporarily in the event that a part would take longer than a day or two. He was belligerent and acted completely inconvenienced by my questions. He said he would not do that. He kept impatiently telling me that I was not listening to him. He said he was just going to put everything back together and leave. What kind of service technician acts so belligerent and rude in response to normal questions? Terrible experience, had them sent by American Home Shield or I would never had called them based on previous reviews.

The air conditioner in our home went out despite our home only being 2 years old. I called American Home Shield who set us up with A-​US Air Conditioning of Texas. I immediately looked them up online and was nervous about the terrible reviews they had received. They weren’t able to come for 3 days so the next day I called another local AC company who could come sooner. I spoke with the tech at the other company who said that since our AC was only 2 years old would only need to pay for labor, which would be about $ 440 (just the labor!) for the problem that I described. I decided to wait for A-​US the next day and I am sure glad I did. Kenny was awesome, he walked me through the problem and ended up replacing the capacitor and the motor and all I owed was my $ 75 service fee. He even came back a few days later to make sure the replacement motor I got would keep my a/​c warranty valid for any future problems. I saved almost $ 400 from what the other guys were going to charge me. There was no up-​selling, no trying to convince me something else was wrong, no nonsense. Kenny came in, diagnosed the problem, and fixed the problem… all with a smile on his face and the willingness to talk to me about my concerns. I don’t know about other’s experience but mine was great. Thanks Kenny!

Upstairs unit went out Friday morning of Labor Day weekend. American Home Shield referred us to A-​US Air. Went online Friday afternoon to schedule and got an appt for the next day (on a Sat) for sometime between 7:30−12. Abe promptly arrived at 8:00 and made necessary repairs/​replacements. Great service, very friendly. Thanks!

This company is a scam. American Home Shield dispatches low level cheap AC companies to do their cheap work. A-​US Air guy to come to fix my AC drain pipe which was clogged. The guy cut the AC drain pipe to blow pressurized air and did not seal the pipe properly. This caused water to leak from my drain pipe into the attic which came down onto my kitchen ceiling. This caused water damaged to my kitchen ceiling and was leaking water in my kitchen. I quickly panicked and had to shut down both of my Air conditioning unit down. I called American Home Shield and after 20 mins on the phone, they said they are not liable for secondary damage and told me to call A-​US air since its their fault. I called A-​US air and the lady mentioned that they don’t dispatch anyone after 8PM, which is ridiculous if its an emergency. I demanded to speak with their manager and they said they will call me in 24 hours. This is just beyond me after this point!
Robert from A-​US Air called me in the morning and mentioned that they its not their fault without even asking me what happened and he said they don’t cover secondary damage. They clearly were making up stuff and told me that its not their fault and the leak were somewhere else and its not them. Obviously, there were no leaks before they came to my house and after they left is when we had a leak. Glad I had the MileStone guys as evidence.
Luckly I had MileStone Electric on premises doing some AV wiring in my home. They actually dispatched and HVAC guy to come fix the leaking pipe immediately. The MileStone Electric company gave me a full report and told me that the A-​US guy did not seal the pipe properly and this is what caused the leak.
I am planning on taking this company to court to settle the damages they caused on my kitchen roof. Them and American Home Shield are scam artist !! I just can’t believe insurance companies find the cheapest unqualified people to do their work. Please Report both of these companies.

Like most everyone else, AHS sent these guys out for a service call. The tech took one look at the unit and said, «Oh, this is a plumbing problem, it isn’t your AC.» He also complained the whole (extremely short) visit.
Aaaaand, he was completely wrong. Definitely the AC. How do I know? Because the plumber dug up the condensation line to the AC, and there is a clear break in it where it’s leaking.
I definitely won’t contact A-​US Air Conditioning of Texas to make the repair, they were terrible.

After AHS set me up with one flakey AC company, they sent A-​US Air out to get the job done right that same day. Marty came in, fixed my AC quickly, didn’t suggest any frilly add-​ons, and charged only the AHS service fee. Not sure what everyone else’s deal is, but these guys worked great for me.
As a matter of fact, I was so traumatized by the other company who left me without AC for a week at the beginning of July, that I called the A-​US service line like 3 times to make sure they were on their way. No one ever got upset or annoyed by me, they just kept updating me on Marty’s ETA. Thanks again, guys!

This was a terrible experience where the technician actually lied to me about what needed to be done with my air conditioning unit. They were sent by the home warranty company. I got a second opinion and was really glad that I did.

I normally don’t post reviews but as I see all of these negative reviews I just had to post a review for this company to be fair to them. AHS sent over this ac company to do repairs to our AC inside unit that was leaking water. Kenny came by twice because the problem had did not get fixed the 1^st time. A third call was done during the weekend because the AC unit was still leaking water. The third time a different technician (Mario) came by and diagnosed the unit with something else being wrong (cracked drain pan). The part had to be ordered and a week later two gentleman came and fixed the issue.
Months later we had a different issue with the outside unit. Kenny came by and apologized immediately for misdiagnosing the problem with the inside unit months before. He fixed the problem with the outside unit and my AC unit is running well. I did not give this company 5 stars because even though they fixed the problems the 1^st issue took 4 visits before it was fix.

So, I had another company come out and diagnose the air condition before coming to the conclusion that it needed to be handled through American Home Shield (who also is terrible). They sent a technician out (Sepeda, M) who said that it looked like the duct had been smashed. I purchased the home and moved in 2 days ago, so to me this made no sense. He also insisted that having the zone system fixed wouldn’t heat the downstairs any better… This statement alone shows his incompetency. At the time, I didn’t have time to explain fundamentals of pressure so I just insisted that I wanted it fixed anyways. Well AHS calls and says per the technicians report they won’t fix the issue since it’s not «normal wear and tear». I asked them to explain their process for determining «normal wear and tear» for a mechanical device mounted inside an air duct in the attic which they had no reply but that’s an issue for another review. After I got home from work, I got in the attic and pulled the damper apart to find the gear was stripped. I took the gear off and flipped it. It now works properly and the downstairs is heating perfectly. This is 75 dollars I will never get back.
Just a final note, he was extremely rude and was not professional in any sense of the word. (He entered our home and didn’t even say hello or ask what the problem was)
DO NOT USE THIS COMPANY EVEN IF YOU HAVE AHS. It will just be a waste of $ 75.

Yes. They truly are as awful as everyone says. Looks like a zombie organization just waiting for someone to put them out of their misery.
I’m thinking their only business comes to them through AHS contracts.
Three times I called up to schedule a visit and was told I would get a call back from dispatch by the end of the day. No call ever came in.
So I involved AHS. They told AHS the same thing. No call ever came in.
So now, a month later, AHS told me today that they’ll find a different contractor and send them out.

Two days ago they promised a technician would contact me by 10am this morning. It is now 4:40pm and I have called them 4 times and no one is getting back to me, A-​US can’t even reach their own technician. American Home Shield scheduled them, and even they can’t get through to A-​US Air Conditioning.
I work from home, and my office is too hot to work in for an extended period.
If you’re looking for quality service, look elsewhere.

My husband and I were not present during the install because we were out of town so we had the tenant set up the appointment with the contractor. The technician that was sent out said the problem was our thermostats so he replaced them. The problem was NOT solved and they took our old thermostats without our permission. Our thermostats were expensive and were programable and compatible with our home security system. When the tenant told us what they were replaced with (a cheap model) and that the technician had taken our original ones we called and asked for our thermostats back. One man I spoke with told me that the thermostats we had were not compatible with our AC system which didn’t make any sense because we have had them for over a year and they worked just fine that entire time. He either didn’t know what he was talking about or simply lied. The next man I spoke with told me they simply disposed of them already and would not replace them with the same model we had. I wasn’t getting anywhere with them so I had my husband call to talk it over with them. I figured it would be better anyway because my husband has had several years of experience working for an AC company in the past. He called and the person he spoke with called him a liar because he didn’t believe my husband had any AC experience. They would not replace our old thermostats with the ones we had or the same model and would not reimburse us for them. The contractor was terrible. Very rude and unprofessional. We now have to find an honest and competent AC company to fix the original problem and we have to pay to install our previous model thermostats that never needed to be replaced in the first place.

THEY FLOODED MY HOME AND BROKE MY HEATER!!!
March 25^th, 2014 A-​US Air Conditioning comes out for seasonal maintenance on my AC. The tech (Matt) leaves the shut off valve unplugged and doesn’t flush the drain line. April 2^nd, 2014 The AC floods my floors. The tech comes back out to «fix» his mistake. April 8^th, 2014 My heater does not work, they send out another tech (Mark), he replaces the fried circuit board, says it has nothing to do with the flooding. April 9^th, 2014 FCCI insurance’s adjuster, Glenn comes to the house April 18^th, 2014 Debra Dillion, FCCI insurance, claim #COO116529, gives me the estimate at $ 11,000 worth or damage/​repairs and offers me $ 7500. April 21^st, 2014 I call Trilogy Restoration to come out, they recommend I call my home owners insurance (USAA). They set up a dry out crew to come to my house and get the water out on the 22^nd. April 24^th, 2014 USAA adjuster Jerry Zerbst comes to the house The claim is now at around $ 16,000. I have to have all my floors ripped out (dining, halls, living, kitchen, etc), the baseboards ripped out, the walls repainted.

Very unreliable and inconsiderate of others time. We were told by the tech that we would be the first on his rotation — he showed up at 11:45, but this was only after we called to find out where he was. The same thing happened on his initial visit — we were told we would receive a call to coordinate time and this never happened. They showed up at 6:00pm. Horrible Customer Service!
I too had a home warranty and if it was not for the warranty I would NOT use this company.

Wish I could give a negative review, but unfortunately I cannot. We had a home warranty and we were told that we had to use this company for air conditioner problems. We waited around all day since they are so disorganized they couldn’t give us a window. We had two techs come in and act like they knew what they were doing when in fact they did not. They said I had a leak… coil needed to be replaced and freon added. The home warranty said they would cover a portion and that our responsibility would be $ 850 +. Some of the uncovered costs included coil disposal, which was going to cost us $ 150.00.
I had a bad feeling about the whole thing. I decided to get a second opinion. I called San Marcos air conditioning and heating… a 24 hour company. They gave me a time they would be there and called with updates. Trevor came out. He diagnosed it as a bad motor. I called the home warranty company back and told them. Also told them what horrible reviews I found on-​line with this company. They said that I had to go with the recommended repair and their company or I was on my own. If it turned out to be the motor then they would deal with that later. So I fired both the home warranty company and A US air conditioning. San Marcos Air Conditioning came to do the repair today. It works great! No leaks at all and coil is in great condition. Total cost was $ 730.00. Here is the best part… that $ 150 fee to dispose of the coil that they were going to charge me… well, come to find out that when an air conditioner company recycles it, they actually get money for it! We are a military family… and rarely encounter such corrupt behavior. Be careful with this company. Either they are completely enept or dishonest… perhaps a combination.

I start this review by acknowledging that I know that many. many businesses use a «window» for providing services. This is not new, even though I personally think it stinks. Most will give an am pm window.
The thermostat on my a/​c went out. I’m in TX, so we’re talking about 90 degrees right now.
I had to use these people since the homeowner warranty company «selected» them to respond to the issue.
I am also the caregiver for my mother, who is medically fragile. The lack of a/​c puts her at risk.
I called the company to explain the situation and to ask for the following:
I wanted the technician to whom the call was assigned to take a moment to call and let me know if he would be coming in the morning or the afternoon.
I HAD to go to San Antonio to make a deposit. I had no choice — I had to go. The company has a window policy that is ridiculous — the tech will arrive sometime between 9 and 5, with an hour advance call. Every other place I have dealt with can usually tell me am or pm.
If he was going to come in the pm, I was going to SA in the morning, and vice versa.
I didn’t think this was unreasonable, especially since I was also arranging care for my mother to cover while I was gone.
No call, no response.
When I called again an hour later, I told the person that I had not heard anything, and I was getting to the point that I had to make my decision… go in the morning and get back, or wait and go in the afternoon.
She «tried» to reach the tech. She said he did not answer. I felt cornered and told her I was going to go, and I would be back by 2:00. This was now at 10:00.
I got back at 2:00. I called at 2:30 and she said, «Well, you chose to set 2:00 as your earliest time available, and we have until 6:00.» I reminded her she had told me 5:00, and she said, «well he can call up to 5:00, and has to be there by 6:00.»
He called at 3:15, told he was on the way and would be there in 20 mins or so. He arrived at 4:15 (he put 4:00 on his paperwork.
He replaced the thermostat (it took him less than ten minutes). He left black grimy marks on the wall.
He told me that the dispatcher told him I didn’t want him to come before 2:00.
This service took too many phone calls. The «big boss» called this morning. I told him the story. He very briefly acknowledged the frustration over the «window», never apologized for the grimy hands, and proceeded into this defense of their end of it. He said that no customer is more important than any other — a reference to my mother’s condition (try that approach in an emergency room). I told him I didn’t want to move us ahead of anyone, and that the tech had a finite number of appointments, and could have let me know if the service would be am or pm. That should not have been impossible. He said that the tech’s phone was in the truck. I said he should have it with him like other repair techs do. He said (in a rude tone) that he didn’t want them distracted. Finally, I asked if he had any other questions. He paused, and in the same rude tone said, «No. I think I know where the problem lies.»
I said, «So do I.» and I hung up.
If you have to use them, good luck. If you have a choice, go elsewhere, unless you’re up for an unpleasant experience.