Advance Auto Parts

I’m always pleased with the knowledge and can-​do attitude of the staff at this store.
Great service, efficient and ready to provide guidance and tips. Its got a neighborhood feel about it– which is great for a national retailer.

Gave this place a 3 star review recently. Came back in today and was helped by Austin. He was very helpful and clearly cared a lot about customer service. Much better experience this time.

I am never disappointed when I shop here. Great Customer Service — friendly advice and expert car knowledge. Went in today, and Pete not only found me the battery I needed, he also installed it. Old fashioned great customer care. I highly recommend this business!

What a bunch of morons that work there
Employee couldn’t work computer to find my part
I had to get a ride to another auto parts to get a part for my broken down vehicle
When I told them I was leaving my vehicle in their lot to get part they just said whatever
Sent email to corporate but they didn’t respond

Very friendly people! I have purchased several parts for my truck they seem to be good quality with a great warranty.

Had a different experience with another worker, and everything was made right. Great customer service!

I am so glad Miguel was able to help me. I only have one thing to say: Competence is such a rare bird in these woods, I appreciate it when I see it.

This place is great. Can in a few months ago for wiper blades. The counter guy asked if I needed help in replacing them. Who am I to refuse help, it too him less than 5 min to replace them and get me on my way.
Tonight was no different. On my way home my headlight went out. This time the counter guy could not help in switching the bulbs but he told me to go to YouTube. It took me 15 min to replace both bulbs. I just wish that I had small hand.

I give these guys 3 star because of the 3 guys that don’t give me lip about my purchases. I try not to take financial advise from a guy working at a auto parts store. Russell is a good man. Has always helped me quickly and Michael aka Miguel, never hesitates to try to get the part I need. Austin does his job as well, as hard as it may be sometimes with corporate. As for the others, Bob and Hector, they need to shut their mouths and do their job or find somewhere else to work. They always have an attitude and I am always well mannered and courteous to them. I’m sure somebody would love to have your job.

Fantastic customer service. Russell was great help. They are always quick to help out and recommend the right part rather than the more expensive part.

Lost the passenger side wiper blade going down Mopac on my way home… it flew right off! With the rain today going without it was not an option. Stopped in here with a friend on Saturday – we were greeted right away in a genuine manner, *love* that. The man at the first counter (can’t remember his name, sorry!) asked how he could help… said I needed a replacement blade, he typed in my car’s info, said let’s double check what you currently have on there – we came back in, he picked the wiper blade off the shelf, we walked back out, he put it on, came back in, rang up the purchase – about 10 minutes, $ 16 later – back on my way on the road! It was a super easy and smooth transaction – the team member was professional and helpful – I’ll definitely come back here for future car needs. Thanks for making it easy and for being in a convenient location, too.

Came in ’cause got the «maint light» on. Came in «Reb» quickly helped me out. In and out in less than five minutes. This location is above par when it comes to customer service! Also they are veteran friendly as well (veteran discount). To all those phony and want to be veterans, they do ask for ID. Your Texas drivers license now gets the big «VETERAN» stamp on it when you provide your DD-​214.

I went in to look for replacement headlight for my Toyota and was surprised at how helpful the staff here was. Jude helped me pick out the right type and came out to my car to teach me how to change them for no charge. Great service!

I needed my battery replaced on my old Ford Taurus. Jude had to take a lot of extra time in replacing one of the connections onto the positive terminal and of course this was at no additional cost in labor other than an additional inexpensive part. I was quite pleased with all the employees attitudes and demeanor.

I’m just picking up an online order but two things stand out. They are good natured and car talk in playing on the speakers. indicators of a good auto parts store!

Dear Unilocalers,
When the heat comes crawling around
And your car battery is feeling down
For a quick, friendly boost
Come to Advance Auto Parts to roost
You’ll leave with a smile not a frown
Come here if your battery is low
Where the customer service is never slow
The staff may give you a discount
Which cuts down the amount
In no time at all, you’ll be good to go.
P. S. If you want a great experience in having to deal with the downside of a dead or low battery, ask for Russell. He was super friendly and funny. My fiancé even mentioned buying a battery online because there was a discount applicable there, and though Russell couldn’t match the 15%, he was able to knock off 5%, which is still a sign that the customer is more important.

It’s not often enough that customer service ever lives up to my
expectations. But my expectations were exceeded at Advance Auto Parts on Brodie Lane. My battery was about to die and I went into to look at the batteries. I had purchased my battery there and realized it might even be under warranty. The folks at Advance Auto Parts came out to my SUV, tested my battery, determined it was dead, but still under warranty and replaced it free of charge. They even took the time to install it for me. Hector, who helped me out, is a true professional! Great job and service.

Not bad. They have most things you’ll need to keep your car running. Quite like most other parts stores. They had a lot of stuff for my old Datsun 510, so I’ll be going back when I need to.
They do take old oil, if you need a place to dispose of it. But I’ve seen more oil & lube shops in Austin than I’ve ever seen in the whole of my life. Which reminds me… I’ve got to change my oil.
The thing that pains me about most franchise parts stores is that they have a terrible offering of nuts and bolts and clips and the little things specifically for cars that you can’t find at a hardware store. Advanced was no exception to this. Just the generic brand «HELP». Which is nothing but overpriced miscellany bundled in a package of assorted sizes you won’t need, or quantities that are too big or small for your needs.

I think this is another one of those places where your mileage may vary based upon your DIY knowhow and who you get in store to help you, but I had a positive experience here today, one I thought worth sharing. I’m a relative neophyte when it comes to car repair and barely better than that when it comes to maintenance, and these folks have helped me out of a tight spot or two.
My ride is working on three years old, and as an import, occasionally finding the right parts without heading some place special can be a bit of a pain. But the dude at Advance helped shore me up today, and I was glad for it. As no doubt will be the people who have to ride around me. Thanks, Advance dude.

I had a very simple problem. The trunk light in my vehicle had grown dim and I wanted to replace the bulb.
I checked online for this location, and the #98 bulb I needed didn’t appear to be in stock. So I phoned. I spoke to someone who tried to help, but he indicated that the bulb I needed wasn’t in stock and couldn’t be ordered. He suggested I bring my bulb in and see if I could find another that would fit.
Normally I wince at suggestions like this, since bulbs are generally rated for an application and substitutions are well-​documented in cross-​reference charts. But, after having no luck on-​line at the other stores, nor in person at Mal*Wart, I decided to give them a try.
This was on a Sunday morning, quite possibly 4^th of July weekend. The store wasn’t busy. The bulb I needed certainly wasn’t in stock, but a «try this one» equivalent I found online was.
However, I thought I had another idea. If I replaced the entire trunk light fixture with a generic one that used a more common bulb, then all my worries would end. Generic trunk lights are available at Mal*Wart, so I was sure this place would have one. But the cupboard was bare.
Thinking that maybe it was a counter part, I took my business there. I was told they didn’t sell generic trunk lights. Then the conversation took an interesting twist. It turned into a sales job for Christian Brothers Automotive just up the street to repair my existing trunk light.
Now, most folks walking into an auto-​parts store are looking to do-​it-​yourself and avoid a labor charge. I’m sure a few folks think they can and find themselves in over their head. But this was a simple light fixture replacement that I only needed a part for, and here I was being sold service instead of the part I wanted.
I left buying the «almost right bulb» from Advance, since it was the very closest match I could find. But I sense a hidden agenda here. I think that in the future, I’ll stick to the Advance store at Slaughter and South First. They seem interesting in getting you the part you want when you want it and nothing more.