Arboretum Eye Professionals

If they can still be patient and nice to me after my freak out over the eye «puff» machine and have me walk out of there not feeling like a child, they’re good in my book.

Dr. Schutte has been so patient and kind over the past year! I have a really difficult time with contacts (my eyes basically hate them), and she has been awesome putting up with my constant eye issues! She’s worked with me and has allowed me to try numerous brands until I find the right one for me.
You can also do all paper work and check-​in online which is a huge bonus:)
Minus 1 star because the techs are not my favorite.

Been to this clinic twice and have been highly satisfied. The staff has always been great. The place looks to be very clean and organized. Compared to other eye clinics, this place conducts a thorough eye exam. The doctor explained my results clearly. Overall, great experience!

Dr. Haselhorst was a complete professional. Fast and efficient service by the front staff and excellent treatment by the doctor. In and out in under 45 minutes and headed out for frames!
Professional treatment all the way thru the process. Thanks doc!

My experience with Arboretum Eye Professionals was great. I was referred from a friend. This was my first time here and the staff was very helpful and well informed. Dr. Schutte’s was great and thorough. She took the time to explain everything and answered all questions that I had. I did not have to wait long at all for my appointment. They are open 7 days a week with flexible hours that fits any schedule.

I had a great experience at Arboretum Eye Professionals! Everyone was incredibly energetic and helpful! Dr. Schutte was extremely thorough and explained absolutely everything (probably more than I needed to know, but I appreciate that!). I will not mind coming back next year!

Today was my first exam with Arboretum Eye Professionals. I actually made an appointment with Lenscrafters, but it turns out they are one and the same.
I made my appointment online. They sent me handy texts before my appointment. They’re right in the middle of the arboretum, so depending on the time of your appointment, parking may be an issue. They also had me sign my «legal documents» on plastic, wipeable paper with a sharpie, which I thought was incredibly odd (as it did totally wipe off as I placed the documents back together).
My eye tech was ADORABLE. We went into a room, he turned out the lights, looked deeply into my eyes, and even blew me a bit, but I won’t go into that on THIS website.
After I received my eyeglasses subscription, I walked next door to Lenscrafters and bought some new glasses. How handy is that?
Totally a-​okay experience.

Defiantly had the best experience ever, I was greeted when I came in the ladies at the front where very professional they had my insurance verified, all I had to do was fill out a couple of papers then I was off to be worked up for the Doctor the blonde lady was very nice and help me understand what the machines did, then to the Doctors room in which the Doctor was very sweet explained the photos of the eyes (so happy not to be dilated). I will absolutely be coming back.

Had a great experience here overall. I recommend getting a reservation but they do take walk ins. I went due to the convenient location near my work but the facilities were much nicer than other eye doctors’ and Dr Fidel rules.

I had a 2:40pm appointment and im not sure if the clerks were racist but they went ahead and sent two white people who had later appointments than i did, right on ahead while i had to wait 40 minutes to be seen. Then after the initial screening i was left in the exam room and told I would be seen by the doctor soon. I fell asleep in the room for an hour waiting for the doctor. NOT COOL GUYS.
Your excuse was that there were a lot of walk ins? WALK INS? i had an appointment. Appointment isn’t even an SAT word, ya’ll should know what that means. To be fair the doctor tried to get me a discount but even then the clerks messed it up and had me as self pay and i ended up not getting any form of reimbursement.
I have no complaints against the Doctor herself, the eye exam went smoothly. But man the ppl at the front desk were unbelievable.

I went to get contacts the second time but they didn’t document the prescription, so the guy spent almost half an hour fumbling about trying to find out what contacts I had the first time. Finally, after the staff consulted with the optometrist Erik, they gave me contacts that were different from the first time I went there. After struggling to put the new contacts in, and finally getting them on, Dr. Schutte was not available, so instead i was hurried to Dr. Erik and he checked the placement of my contacts, dismissed my complaint that one of the contacts was burning and causing pain and was out of focus as something that was normal, and quickly dismissed me. I got the feeling that Dr. Schutte and Dr. Erik just don’t care and wanted to quickly dismiss me so that they could charge me and get rid of me as quickly as possible. It seems like I was inconveniencing them. After weeks of attempting to put the new contacts in, I have relatively to little or no success, the few times i do get one on it causes a lot of pain i have to quickly take it out.

This place gets an A in my book. I scheduled my appointment after I got off work (their hours are great) and was seen the next day (during lunch time).
The front desk manager was extremely helpful in getting my insurance squared away. There was a bit of a mix-​up, but when I provided her with the info she needed, she did not hesitate to pick up her phone and call the insurance company right away. Definitely a nice departure from a few of the experiences I’ve had where I was expected to wade through unfamiliar phone trees to get my ID #‘s and such.
The tech who did my pre-​exam was extremely honest and made sure I understood what my insurance would and would not pay for, which is HUGE deal for me as I hate getting stuck with extra charges on my bill that sounded as if they were included.
The doctor was extremely kind and answered all of my questions without seeming like I was wasting her time or asking stupid questions. She then proceeded to make sure I had more than enough samples to make a good decision on which brand I preferred.
I’ve been to a few eye doctors in my time, but I can confidently say that this is the best experience I’ve had so far.
Keep it up guys!

I loved the staff, but the wait time was pretty bad. I saw the assistant almost immediately and got all the initial tests out of the way, but then sat in the dr’s office for over 45 minutes waiting on her even though I had an appointment. Kind of ridiculous. But great service other than that.

I was very disappointed with my appointment at Arboretum Eye Professionals today. I called yesterday and specifically asked if Dr. Hasselhorst would be in on Saturday and if he had any appointments. I was told that yes he would be there and given an appointment for 2:40. However, when I arrived, I was told that my appointment would be with Dr. Ruiz because Dr. Hasselhorst was not there. The technician was very pleasant and professional, but I was not impressed by the exam I received from Dr. Ruiz. It was not thorough, he did not seem as knowledgeable as Dr. Hasselhorst, and I do not feel confident of his diagnosis.
I have seen Dr. Hasselhorst at this office several times and have always been highly impressed by him. I thought I would be seeing him today. He is the reason that I have been going to this office for my eye exams.
Today, I paid $ 191 for an appointment with a doctor that I did not request. I came away with a prescription that I do not have confidence in. Since it appears that Dr. Hasselhorst is only at this location one day a week (and I cannot rely on the office staff making an appointment with him), I will no longer be going to this eye doctors’ office.

The doctors are great here. It is the front desk staff along with techs that you have to look out for. They are unprofessional and have no level of courtesy. They will talk about you right in front of you where you can hear them. I went in there yesterday for my appointment gave them my new insurance information. They said they had the old one on file and that their insurance person wasn’t in the office but they were going to call her and get it verified. The person was baffled with my insurance card because it is a HSA and an insurance card in one. I explained to the person that the insurance info and member ID is right there and to ‘go green’ my card is a HSA card and insurance card in one. She then talked about my card being weird to the tech and the tech said oh this is strange it doesn’t even have any copay info on it. Mind you this is when I am sitting in the lobby and I can clearly hear them. I interjected and said it is because it is a high deductible plan. At this point I reiterated that I called my insurance prior to coming here and their doctors were in-​network for me. The tech then takes me to get my pre eye exam. She asked me what the issue is and I explained to her that it has to do with my left contact lens being blurry. She said oh that means you need to get refracted again but we have you down for an office visit. I explained to her that I explained all this when I made the eye appointment and I wasn’t sure why they had me down for the wrong visit.
The tech then walks out with me and has me take out my contacts and then talks about me to the front desk person. She asked her If the insurance was verified yet. The desk person says no. The tech then says well she is going to have to pay out of pocket. Do they not realize how awkward and disrespectful it is when you speak about the patient on front of them?!? Anyways, it was time to see the Doctor. As usual, he was fantastic and professional. I walk out and offer to pay for the service and the Doctor and another front desk person informs me that they verified my insurance info and it’s all good.
Pretty sure the front desk could use some training on how to stay solution focused and professional with patients.

Dr. Haselhorst was very nice. He was thorough and it didn’t feel like he was rushing the exam.

Very disappointed. Exam was ok. Dr Ruiz is ok. Nothing special. What made me regretting is actually front staff. I called 3 times to ask them to email me a copy of glasses prescription and they did not! I gave them all info and had to make my husband to call there next morning. Still nothing. The first time they sent to wrong email and even after correcting I did not receive anything via email.
Unprofessional and aggravating…
Btw during my check up ladies up front were on Facebook discussing someone in improper way. Pff…

I was looking for a new place for an eye exam for the contact lenses and I found great reviews on the Unilocal for Dr. Fadel and I had appointment with Dr. Fadel. He is very kind and nice as other people already mentioned in here. The examination was thorough and I would like to highly recommend to anyone who is looking for the new eye exam.
Thanks to Dr. Fadel and other staffs!

One line summary: Little paperwork, amazing experience.
A+ service. I just moved to Austin and was looking at getting my eyes checked out. This place was in my insurance coverage and was a great experience! I didn’t even need my insurance card, they handled all the claims with my (only) 2 pages of paperwork. Dr. Haselhorst was also very friendly and explained the eye scan that I opted to get. (Note, if the assistant doesn’t tell you, IT IS OPTIONAL AND $ 35! but negates having to get your eyes dialated).
With the Dr.‘s magic, I got my vision corrected with glasses to ²⁰⁄₁₅! I don’t believe my previous Dr. in west Texas had me that good.

The exam was very thorough. Dr. Haselhorst explained everything, which I’ve never seen before. It’s so nice to know why certain things happen at the doc.
Really awesome!