JoS. A. Bank Clothiers

Jos A Bank should close this store and start over. Been here twice and always encounter rude, pushy employees with no interest in making the customer happy. Condescending. Refuse to follow company policy on returns. Breach of purchase contract. After dealing with the jerk at this store, I called another location, explained the situation, and the manager said to bring the item in for full refund in accordance with the purchase invoice which clearly stated that I was entitled to a refund. The guy I dealt with at this location was a jerk from the get go. Talked down to me. Interested in his commission at the expense of building a relationship with the customer simply by doing what he was required to do. I have been buying clothes from this company on a regular basis for 35 years but here I’m treated like garbage.

I ordered 5 suits for my groomsmen the first week of July. I had called every other week to check on the status of my order since they didn’t have the suits in the right sizes in stock.
When the one month mark passed after ordering and they still didn’t have them I was fine. Then a month and a half after ordering the associate working with me transferred to a different store. My order was supposed to be handed off to another associate. I was told that they were waiting on one more suit.
Month two, still waiting on the suit… Month three. Come to find out that the associate that it was handed off to no longer works for the store. They had three of the five suits that I had ordered. Not the four as advertised. I spoke to the store manager and he refused to take responsibility for them not having my suits ordered. He placed the blame on his employees. I would assume that when an order was placed THREE months ago that it would receive at least some of his attention for not getting done.
Not only did he not apologize or ask what he could due to make things right he was plain rude and questioned whether or not I knew what I was talking about. They finally ordered the suits that I needed. I will be calling everyday until those suits arrive. It is a good thing I took care of this almost a year before my wedding.
Do not go to this store for your wedding. Avoid at all costs.

I’ll say the same thing I said about the Congress store: this one’s going on the outlier list. Clearly, I’m getting a better experience than the consensus would indicate. Maybe they sense poverty and take it easy on you?
So, my ride with this store starts online: I need a seersucker suit for my brother’s themed wedding in New Hampshire. I buy one online at ungodly cheap ($ 100) clearance, and have it mailed to the Domain store for tailoring. They’re a little late in getting it done, but take my measurements, do the alterations, and give me a fine seersucker suit that I’m still wearing (and getting compliments on) as a secular wedding officiant three years later.
I’ve been back since and not found much reason to buy – the regular prices are both absurd and a pretense to work the chain’s constant volume discounts – but between the online specials that I’ve picked up here and the solid support that I got from the staff in-​store the one time that I needed them, I’ll say that I’m a fan. Maybe I’m easy to please when it comes to clothing.

Not at all surprised to see all the one star reviews. Ditto what all those people said. Accompanied my husband to rent a tux for a business event and the customer service and lack of knowledge regarding how to select and reserve a tux was unbelievable! I advise you to find another option for tux rental, or any wardrobe need for that matter.

I went here to buy my first suit. I knew nothing about suits and did not know my jacket size; but I knew my waist was 31. So, I was sold a suit — jacket 42L, pants 36 waist — and was told that tailoring would be quick and inexpensive with a particular independent tailor they highly recommended: Continental Custom Tailors. As they told me, it is normal to get an oversized suit and then tailor it down. Continental Custom Tailors said it would be no problem to bring the 42L in so that it fit, but that he would have to do it later (and not cheaply, I later found out). So, we did the sleeves and pants. $ 110 and three weeks later, I had pants that fit and an oversized 42L jacket with uneven sleeves. When another tailor in Austin, everyone who saw me in the jacket, and the suit I had to get in the meantime (39L, as I then learned was my actual size) all agreed that 42L was too big for me, I went back to the store. They insisted that 39L was too small and assured me that uneven sleeves are perfectly normal because, although they were uneven on me, some people have uneven arms. (That was their actual argument.) Only when their in-​house tailor agreed that I was 39L and that 42L was too big did they at last exchange the suit for a 39L (and that had pants with a 31 waist). I still had to pay an additional $ 48 to tailor the new pants, but several months later I do now finally have a suit that fits — a second one, that is, as again I had to buy another one while this whole ordeal was going on.

Called to ask questions about getting fitted for a wedding tux and basically got hung up on, twice! The dude on the line was either really busy or does not give a f_​_​_​about customers. I called the Round Rock outlet JoS A Bank store and the guy on the phone was flat out awesome, very patient and knowledgeable. I went to their store :-)

Horrible customer service. Needs to work on how to speak to customers on the phone, especially a certain male that works there. I even heard one of the employees curse in the store when we were getting fitted. Took them 15 minutes to find me in the system when I called, just for a simple question. Ugly service for the pretty penny we’re paying for the clothes. I wouldn’t recommend this particular location if you HAVE to use Jos A. Bank. If anything, find somewhere else that sells/​rents nice suits for a cheaper price. We’re paying ~$ 230 for a rental!

These people know the art of false advertising. I went in to take advantage of their sale, buy one get 2 free. Yea… not as advertised. Every suit I wanted did not qualify for sale. If you wanted sale, you would spend more than just buying a suit.
I was extremely disappointed and left the store.

SHAMELESS RIP OFF ARTISTS!!!
I bought a suit in Dallas at a Jos A Bank during their buy one get 3 sale. Since I only bought one, they gave it to me at a third the price. It wasn’t what my fiancé wanted, so I returned the suit at this research blvd location.
I found another suit with salesman Dave (the one who looks like the fat kid from The Sandlot). I asked him twice to honor the sale price in Dallas, and he refused. After I asked him the second time, he told me I was wasting his time.
I drove 20 minutes down the road to the S. Congress location and, guess what, they honored the sale. I saved about $ 400 just by not dealing with shithead Dave. I would rather pass a pine cone through my urethra than visit this place again.

Thank god I didn’t get the grooms tux here. My dad’s was about 4 times too big we had to use safety pins the day of the wedding and he still looked like a kid in his dads clothes. They gave my brother in law the wrong persons tux so of course it didn’t fit. He told them and they made it very clear he was an inconvenience. Bottom line I would have had better luck at a garage sale…

I agree with some of the reviews about rude employees, because most of the salesmen (not management) are simply rude. I had some problems getting the tailoring done correctly. After complaining about 2 trips back to the store, asst. manager Guy, was very sympathetic. He made sure it was done right and that I was satisfied. This store needs more people like him.

Good company BUT this location has horrible service. The older guys seem nice enough however the Ukrainian kid at the register should be fired ASAP. Incredibly impolite and actually started to mouth off to me. Thankfully I for his sake I have manners. Go to the Westlake location if you need good service.

Snooty salesmen. Terribly unfriendly. I was very surprised. Back to jos. A banks online.

A situation came up in which my order (3 suits) weren’t available to me until after the date I was promised. I came in to pick up the suits, expressed my dissatisfaction and they more than made up for it by altering all three suits for free. This would have been over $ 100 there or anywhere else.
Suit prices are high, but it’s because this place works on gimmicky sales. Ask for buy 1 get 2 free suits and they will hook you up. Don’t buy anything at full price from this place.
Expect a suit to run you between 250 and 400 depending on the cut and style you want.

I always hate to contradict reviews but I have to wholeheartedly disagree with the low star reviews here. I went with my incredibly indecisive boyfriend to get a suit for his job interviews. We spent about 3 – 4 hours here with a salesman/​assistant manager named Guy Gum and he was absolutely phenomenal. He not only brought my boyfriend multiple suits in different colors, cuts, and styles, he helped us find everything we needed just for his interview down to the tie and cufflinks. The suit is of great quality, as are the accessories we got to go with it.
When we were checking out the entire sales staff was nice and commented on our long stay with them, in a jovial way. Guy asked what jobs my boyfriend was looking for and when he realized he might know someone he gave us his card and told us to contact him. I’ve never had a better experience and even though it was crowded and incredibly busy we did not experience a lag in service at any point in time. It was also the last day of a huge sale so we managed to get everything the boyfriend needed for a great price. I even got him a tie for Valentine’s day since they were on sale. Fantastic experience and I wouldn’t hesitate to go back.

Very disorganized store today, which appeared to be a result of an ongoing remodeling job.
My salesperson had lots of difficulty finding shirts in my size and kept having to ask other employees where various items were.
The good news is that they WILL match their online prices, but it takes some work to get them to «find» the discounts/​prices online.
This chain, and this store in particular, have slid a great deal since they first opened. Honestly, with the constant sales and the marginal sales staff, this isn’t much different from a Mens Wearhouse at the Arboretum.

Wow, I was just blow away at how unhelpful the employee who assisted us was. My fiancé needed a suit for our destination wedding, and I was impressed with the selection I saw online. He had a bad experience at this store when being assisted with alterations on a suit he bought for a friend’s wedding last summer (the lady was very rude to him), so he had his reservations. I insisted we go anyway due to the selection of suits that would be suitable for a beach wedding.
We were greeted by an employee immediately upon arrival. She asked what we were looking for, and then lead us over to an area. She pulled out a suit based on what I said we were looking for. She said it was a European cut and the fiancé immediately liked it. I asked her if she had any other colors in the suit, and she showed me one other. My fiancé went to try on the pants, which he didn’t like. She said there was also a flat front and found a pair for him to try on. These were not a good fit for my fiancé, but she just laughed at his complaint that they went to high up on his waist for his liking. She then asked if she should go ahead and ring up the suit. I asked about the tropical weaves I had seen online, and she said yes, they had them. She did not pull anymore suits or suggest anything after showing us the initial suit. I was at a complete loss as it is a bit difficult to show yourself around a suit store. It was completely baffling why this employee had no interest in helping us locate a suit. We ended up going down the road to another store where we were shown suits based on specifications until we found one that worked (the basic service one would expect at a store such as this).
Do not go to this store if you are actually interested in finding a suit to purchase.

Door was unlocked, but they said they were closed. They kicked me out after they asked what bright me in??? I told them I unexpectedly had to stay the night in Austin & I needed a to buy a shirt, pants, socks, shoes, belt & tie. Who gives up a sale like that? I guarantee you that the JAB in College Station would not have handled it the same way! College Station JAB has great service which I expected here too.

I have never been in a store with so many rude male salespeople. Kelly and Nevada (both female) were very helpful when buying. Come in to pick up and it’s a different story. No one wants to give you the time of day. I suggest management gives everyone a copy of «How to Win Friends and Influence People». They need it.