AT&T

negative 10 stars-​they are a monopoly so they they dont have to care about customer service at all — charge as much as they want, hold times are outrageous, they offer discounts to let them spy on you, hope you are expecting to wait at least a few weeks for them to initiate services at their leisure. please end this monopoly one customer at a time if there is any, i mean any other option jump on that horse and ride out!!!

So these are just the facts. I think the folks there are very nice and this is just what happened free of emo:
1.We went in and asked about the iPhone se because we wanted small phone. This was a week before they came out, and the sales person said that was a rumor and there is no such phone coming out anytime soon.
He the sold us 2 large iPhone 6s
A week later the SE were released
2. During the setup the sales associate was distracted and talking a lot of small talk and not clearly answering our questions. We left never know how much out bill would be dispite asking repeatedly.
3. When we ported our number he added our names to the wrong number, we has to trade SIM card which fixed it, but art still has the wrong name with the wrong number on file.
4. The state discount he was supposed to set us up with never happened. He was supposed to set this up on 2 occasions and it didn’t happen. We are now going through a corporate store to do it. But we will be out 3 billing cycles worth of discount at this point.
5. He was supposed to ask his ATT rep if he could at least get my wife into the smaller SE handset. He never got back to us on that.
6. He offered to discount $ 40 on out next bill for all the inconvenience, that didn’t happen.
7. I’ve left 3 messages at the store for the management there and they have not called me back.
There are a lot of things I could say here, but I won’t. I’ll just let y’all interpret the facts for yourselves.

Best AT&T store in Austin! I’ve been in here several times since this location opened and have been VERY pleased with every experience. The employees at this location are easy to work with, are patient and very helpful. They recognize repeat customers by name. On this visit we were greeted and helped by Philip. His customer service is stellar. AT&T should read this and nominate him for employee of the year. Philip made our experience an absolute delight.
This location is low stress, not crazy busy and is very clean. Plus as a bonus, there is a Starbucks next door.

Most down to earth AT&T store I’ve ever visited. Excellent service from staff. Sara in particular was extremely helpful in explaining plan details and and exploring options with my complicated phone plan situation. It was also nice to see her supported by a great general manager. Thanks for making such a mundane experience a pleasant one!

Don’t trust these people.
Added a line to an existing account which consistently cost $ 84/​mo, was told new bill would be ~$ 120/​mo… got my first bill (for less than a month of service) and it was $ 180
The only one time fee was $ 15, so that puts the recurring charge at least $ 165…
I had a bad feeling about the salesman and should have walked out the door, shame on me.