Sprint Store By Connectivity Source

The customer service here was horrible. I lost my phone and the lady would not answer any of my questions until I listened to her entire speech about changing plans, despite the fact that I did not want to change plans. Was so frustrated that I left and went to a different location. I was clearly in a hurry and had a list of questions that I did not get answered.

Awesome customer service, much better than Lincoln Village

I am in shock with how low their rating is. This sprint store is by far the best sprint store i have ever entered. Honestly, i never would recommend sprint to any of my friends because the customer service sucks. They care about sales over their guest. That is what i thought until i entered this store and now my mentality has completely change. I will never go to another sprint store. The staff here is beyond incredible. Colby Hutcherson assisted me. I needed a new phone, my Iphone broke completely, i was so sad i couldn’t get my contacts or photos. Colby told me he would figure out a way. On top of that he did my rebate and emailed me to advise me when it was done. I have never seen a team that works so well together. One of his coworkers went home to grab is Mac computer to try and save the things that were important to me. I couldn’t believe how above and beyond they went to make sure i left satisfied and happy. Kathryn Morales (the manager) personally drove me to a repair place to resolve my issue. I have never been treated so wonderful in any sprint store or phone carrier. It was an incredible experience; One i will never forget or ever go else where. Just observing while waiting, every representative took that extra step to walk you out. It may not mean much to most people, but to me that shows me they care about their guest. The fact that they take time to listen to your needs and not only worry about sells is what makes them different then any other store.
Dealing with phone issues is stressful enough as it is to feel you have an entire team along your side to make things less stressful is a great feeling.
This is the Sprint store to go too.

I am a long-​standing Sprint customer, and went into this Sprint store to go over my account and make sure I wasn’t overpaying for services I don’t need and am not using. The employee that «helped» me was rude and condescending. He repeatedly interrupted me. He then told me I could not change my plan at all until my contract is up in several months. At that point I walked out, went to my car, and called Sprint customer service. They WERE able to change my plan to something more suitable for me, and it will save me $ 25 a month. I will never go back to this Sprint store again.

WORST SPRINT STORE EVER!
I walked into the store Sunday and no one acknowledged me, I just stood there for a while and finally this heavy set Hispanic guy with glasses) think his name is Daniel) walks up and asks «what you need» like this isn’t a professional setting. The entire conversation took less than 2 minutes because he dismissed me before even trying pulling up my account or trying to listen to what I was saying.
I later received information from representative at another affiliate store and «Daniel» had indeed given me the wrong information and I was right. I called this store again today and spoke with another guy and I wish I could remember his name because he was very helpful and went above and beyond to help me. He’s new to Austin so he told me locations to find what I needed and called them to double check that they really had the product and even had it out on hold. (That’s the one star)

Stay away from this store, it’s a franchise store and they can tell you whatever they want and make their own rules. I was trying to do the buyback program and They were trying to have me buy 250 on accessories and the rest towards my bill, rip off !!! Avoid this store they hide iPhones and try to sell you the most expensive one saying they are out of stock

Waited with my 4 year old in a very slow moving line for an Iphone 6 the day they came out. When it was my turn they told me they reserved the Iphone 6 for new Sprint customers and I couldn’t get one because I was renewing my contract. This is not what Sprint told me on the phone. I then discovered this is a third party owned store and it makes it’s own rules after calling sprint back. I then went to the closest real Sprint store and picked up a new Iphone 6 in less than 30 mins.

I am very wary of cell phone sales reps cuz they remind me too much of car salemen– cheesy, pushy, and damn annoying as hell. What I liked about this Sprint store is that they pretty much leave you alone to make your decision. Of course I stood there lusting after the HTC Evo and trying to justify it in my head that I need a smartphone (I don’t).
They offered a really good deal, but they left it at that. Charlie did not pressure me to buy the phone or anything. He just said, hey sprint has a 30 day policy. If you want this phone, come back. We’ll set you up. DONE. PERIOD.
I ended up just getting a free phone and basic package, but you never know. i have 29 days left to make up my mind!

yes sean and Gary very nice and friendly. they welcome you with a smile. and help you with your needs. you are in and out of there in no time.