Austin Auto Assistance

If I could I would give this place more than five stars I am a current customer of auto assistance I i have bought already three cars from them. Today I bought a truck from them and the one that helped me his name is Bernard and is a really cool, nice and friendly guy. If anybody wants to get I car I really would go here and talk to Bernard cause he will help you out. Bernard knew since last year that I wanted an avalanche and I have left it off in getting one cause every else that I went they wanted an arm and a leg and they had to many miles on them so I just gave up on looking for one. Than my husband told me that AAA HAD ONE FOR $ 1,500 down and when I called Bernard answer and I asked him how much for the truck down and total and he informed me and today when I got off I went straight to him to go look at it and feel in love with the truck. It has low miles and was in good condition compare to the other dealerships that I went to and I am glad that I finally got the truck that I always been wanting. THANKS BERNARD A WHOLE BUNCH YOU ARE A LIFE SAVER. IF ANYBODY WANTS A CAR CALL AND TALK TO BERNARD HE WILL HELP YOU OUT.

I sold my beloved BMW to these people as I was leaving the country. I still had a loan on the car and not only did I end up selling it to them for LESS than the loan but they did not pay my bank for the car until 2 MONTHS LATER. Meanwhile I am overseas and a this is getting referred to my credit. I had to place several international calls in the wee hours of the morning to get their mess sorted out. BEWARE. SKETCHY AS ONLY A USED CAR DEALER CAN BE!

I have been looking for a very specific vehicle and the triple AAA had one at a good price. I have been to other dealers that had this vehicle and been disappointed because the car turned out to be in really bad shape. This is what I was expecting again. I was pleasantly surprised that the car was in excellent condition, and the car was almost in pristine condition. The test drive was great, and all of the salesman I talked to were very polite and helpful. I already had my own financing lined up, so everything went very smoothly. Very professional, great selection of cars, and very good customer service will bring me back the next time I am looking for a car.

I’m just glad I didn’t finance the car I bought or I’d still be dealing with this place! It’s a used car dealership so no one has high expectation anyway. I got a decent used car that I could afford.
I had a lot of trouble getting the title for the car after paying cash though. My temporary plates were good for two month and by the end of the two months I should have received the title, registration sticker, and license plates in the mail. This didn’t happen because Austin Auto Assistance failed to transfer the title to me in the time frame required by law. Of course they lied and made excuses but I know the car was someone else’s trade in and based on what they said and reading other horror stories online, it seems like they didn’t pay off the previous owner’s car loan for months after selling the car to me so they never had the title! Finally four months after purchase I did receive the title but the experience was very stressful. I wouldn’t recommend Austin Auto Assistance to anyone!

Once, twice, three times a lady got a car easy peasy! I just bought my 3^rd car from these guys today and it couldn’t have been easier. Today was the day for me to take the plunge in to the mommy-​mobile world.
2008 — It was time to get a ride. Bus systems in Austin are not always a desirable option and I was tired of it. I saved up some dough and decided I’d wait until I found just the right opportunity. That day came when I got on the wrong bus. I loaded my bike up on the city bus and took off for a much needed ride around town lake. Not being completely familiar with the bus system I got turned around somewhere. It was fate working in my favor. I was riding down Airport Blvd thinking, «I have no idea where I am.» I decided the corner of Manor and Airport was as good as any for me to figure out where to go from there. As I got off, I saw AAA beaming and decided I’d check out what they had to offer. What the heck, if I found a car, I’d just drive myself right down to Town Lake. That is exactly what I did. I filled out a little paperwork, dropped a little money, and walked out without a single problem. There were a few minor issues that came up with the car a little later, but they were right on top of getting them fixed right up for me.
2010 — A little rain, a lot of sleepy, and a little bit of a heavy foot and what do you get? A smashed apartment gate and a majorly f-​ed car. That’s how my 2^nd little friend came about. I tried to drive 2008 as long as I could. I put more and more money into fixing the damages I’d done, but had no luck. I gave up and went back to AAA. This round wasn’t quite as pleasant. There were some undesirable staff members there at the time that almost had me backing out of the deal, but I got through it and drove off with a nice little Isuzu Amigo.
2012 — Unexpected miracle. It was time to break away from 2 doors and move into 4. I still had 4 more months to go on payments but thought I’d see if they could help me. I swung by today thinking I would see if this was even an option to trade in my favorite car I ever had and get something more practical and viola! it was done in a matter of an hour. Baby friendly and mommy happy car back on the road with one satisfied lady!
The owner Shay has been very helpful with any issues I have had come up and always says hello when he sees me come in. He appreciates customer loyalty and knows how to keep you coming back.