Austin Towing

This company was called at 11:00PM through Amex roadside assistance. My sister’s 2012 Mustang GT’s clutch went. They said it would be 85 minutes? She was stranded on Loop 360 between Walsh Tarletan and WestBank Dr. On N Bound loop 360. I drove from far South Austin to wait with her so she would be safe. Apparently they didn’t care. Then after that they said 20 – 25 min more? Then they said another 20min minutes or so he’s on his way. After that another call to Amex and they called back and said another 15min. Finally after that another call to Amex they dispatched Bullet Towing who showed up in 20 minutes on first call! and so did Austin Towing at 1:50AM??? Almost 3hrs later! Never use Austin Towing. Dispatcher is rude! No consideration for a single woman stranded on a dark Hi Way late at night? Shame on Amex Roadside assistance for using such Ilk.