Trails of Walnut Creek

DO NOT RENT HERE!!! They are starting to have low income assisted living in there. Also my motorcycle and another persons was STOLEN from the parking lot and they did absolutely nothing for further prevention. The staff starts out nice and then after you’re in they become some of the most horrible business professionals I’ve had to work with. They don’t show up to work I time and are hardly there on the weekend.
To add to that I just got a $ 1800.00 bill from them after moving out stating that they had to do heavy cleaning to the carpets, replaced an already old tub surface, and that the rent was late. Luckily for me my rent was on a electronic bill pay and I have tons of photos of the flooring because I have a 4 year old little girl which gives the best angle for catching carpeting. Just save yourself the heartache and rent elsewhere. I learned that you get Exactly what you pay for.

The flooring installers left toxic construction adhesive all over my kitchen and bathroom floors, which I’m still trying to have cleaned up. When I left emails and repeated voicemails about it, the leasing office was late to respond. Then they said they sent somone to clean it up while I was at work, but they only cleaned a small amount of it. I’ve been asking them to come back and clean it, and they are ignoring me. I still can’t walk barefoot in my kitchen or bath, and the apartment smells like chemicals when I get home. Tomorrow, I’m going to contact the Austin Tenant’s Council, and see if they can help.
The property managers are always cutting corners, even with safety issues. The railing was loose when I first moved in, and they sent someone who failed to fix it. I had to have them send someone back out. Work crews have left messes before, and when I politely mention it to the office, they have never once apologized, and never made the slightest attempt to reassure me that it won’t happen again. Any time a repair is needed, I have to take off work, to be here to protect my property. They finally bought new washers/​dryers, but not until they were down to about 75% not working, and the laundry room almost always has garbage all over the floor.
In fairness, it’s well enough for me to live in, which is more than one start, but with Unilocal’s definition of two and three stars, («meh, I’ve seen better», and «A-​OK», respectively), that makes this place a 1-​star, in terms of places that are actually livable.