Austin Vision Center

I went in today for an 11am appointment I made a month ago. They called yesterday and we both confirmed. I arrived more than five minutes early. At 10 minutes after, they brought me back and did a few quick things. Then, I was told the doctor was at least ten minutes away. No apologies or explanation. I asked them to call him to see how long it would be, as this was the middle of my work day and I knew I had an important call coming up. Five minutes later, the guy came back and said it would be at least 15 minutes, if not more… again, no explanation. I told him I had to leave and I thought this was ridiculous. He agreed but was not at all surprised by the doctor’s lack of care for his patients’ time. When I am 30+ minutes late for my clients, I get fired. And now, so are you.

The doc took his time with you and was very genuine. They had a great selection of eye glasses. However, the exam was $$$ as well as the glasses but I guess you get what you pay for.

I have gotten several pairs of eye glasses from Austin Vision Center over the years and have always been happy with their service and eyewear. In fact, they adjusted my progressive prescription so expertly that I no longer struggle to read and see what I need to see. Another eyewear place totally goofed up my request. The prices are high, but a long lasting frame from expert technicians is worth it.

I got charged the highest fitting fee than anywhere.
They forgot to order my contacts and didn’t really have a reason why.
Their frame selection is very low and the staff is unapologetic when they make appointment mistakes.

This review is for customer service and frame selection. They have the best high end, designer selection in ALL of Austin. How do I know this? Because I searched everywhere for designer frames to fit my small head! They helped me pick a frame and special ordered the color that I wanted. Yay! Fast forward a year and a half… broke my glasses after moving to CA. I called DENNIS and he single-​handedly facilitated and arranged for the repair of my frames here in CA… THE SAME DAY. All I had to do is show-​up and pay. Need I say more? This is the type of business that you want to stay in business. I highly recommend.

Went here for an eye exam and new glasses based on the designers they carry at their store. Fantastic staff, great doctor and excellent selection of eyewear. The best was the gentleman who spent over an hour with me, helping me find the right pair of glasses. I must have tried on a million and not once was his attitude anything other then helpful and considerate. I’m extremely pleased with my whole experience here and will definitely go back again.

Our family has been going to Austin Vision Center at Four Points since we moved to Austin back in 2007. Initially we saw Dr. Hutchson and later Dr. Bryan Marshal for the last few years. Dr. Marshall is a great professional, very friendly and knows his stuff. He’s also a rare Optometrist who is a Glaucoma expert. My wife has borderline Glaucoma and she gets all the care from Dr. Marshall in AVC, including tests and medicine prescriptions etc. He’s very patient and experienced, even if young looking.
They also have a good collection of eye frames (better selection in their Tarry Town office).

I had made an appointment with Bryan Marshall, the optometrist, for my 15-​year-​old daughter, who needed to get established with someone here as we are new in town. A friend had said he was good with her young son. Then I read the Unilocal reviews and was bracing myself for a bad experience, but it never came. Marshall was great with my daughter, who wanted to try contacts. His exam seemed thorough and his equipment was nicer and newer than that of her previous eye doctor in another state. He said she was «way under corrected» and explained to us how that happens (teen years being notorious for a time of eye changes). I have never worn glasses and I really appreciated how much detail he was willing to go into to help me understand things. He told my daughter she could get contacts that day, so he had a staffer help her in another room, showing her how to put them in/​take them out. My daughter practiced for about 30 min when Marshall came out and told me that he was leaving the office (Friday night, 5:45 pm), but that the staff would continue to work with her. Or she could come back on Monday. He said that sometimes it takes several visits to get the hang of it. Very patient, very calm. Marshall also talked about our lens choices and how we could save money. Everyone in the place was wearing glasses with frames and when we had come in a few minutes early, and after we’d filled out our paper work, we were told we could browse or look at the frames. But that’s what all eye doctors do, right? They want you to look at the $ 700 Silhouette frames! Anyway, we’re going back for a follow-​up shortly and I already feel like my daughter is in good hands. I am glad I did not panic after reading some of the reviews here, and I can say that I really felt comfortable with this eye guy — and I will probably book an appointment for myself and my husband, as we have reading glasses and aging eye issues. Marshall is very young-​looking but seemed more competent than the highly-​regarded doctor we saw in our previous state!

I come in just to buy contacts, not for an eye exam. I am however, extremely disappointed with the customer service that I have received. Every time I walk in, the staff is very unfriendly and seems unwilling to help. I have never written a negative review before, but something about dealing with this place left horrible taste in my mouth. I can’t even believe this place is a business. Why would people willingly return to a place of business where the staff is unfriendly and unwilling to help? I am happily scheduling an appointment at another vision center and will never be going back here.

Questionable
I needed an updated prescription for contacts. So I made an appointment at Austin Vision Center. They were able to get me in the same day. Exam took literally 15 mins which was good.
When I done, they said no charge or co-​pay. I walked out and realized they failed to give me a written prescription. I wanted a prescription because their price for the contact lenses was $ 20 a box more than Wal-​mart or online. I walked back in and asked for a hardcopy of my prescription. They seemed reluctant to give it to me and then said — oh actually there is a co-​pay of $ 55 which you need to pay.
So when they learned I had plans to buy my contacts somewhere else, they hit me up for a «fitting fee». My wife was there a month before under the same plan and no co-​pay. However, she did not ask for a written prescription.

I needed to get an eye exam after having issues passing the eye test for my driver’s license renewal. Looking for an optometrist accepting my insurance I chose to see Dr. Mark Hutson at Austin Vision Center. I was very pleased with my choice!
The office is conveniently located just outside of downtown with plenty of parking available. When I called to schedule an appointment I was given one within 3 business days. I had the paperwork that needed to be filled out faxed over to me and faxed it back along with a copy of my insurance card. Check-​in on the day of my appointment was very smooth with a minimal wait time. Dr. Hutson was very thorough and pleasant during the exam. He explained in detail the questions I asked. His staff was courteous and prompt.
So whether you go to an eye exam once-​a-​year like me (at least for now) or more routinely need to see an optometrist, I highly recommend Dr. Hutson and the staff at Austin Vision Center!