B & M Transmissions

No star for B&M Transmissions.
If you are adamant on taking your vehicle there– of which I highly DO NOT recommend, please do the following:
1. Document odometer and sign an agreement on how much mileage will be allowed to test the vehicle (Upon retrieval, my vehicle had a mysteriously added 460 miles – of which they denied driving.)
2. Record any known leaks
3. Record fluid levels
4. Record TOTAL condition of vehicle prior to work
5. Please be aware that the owners of B&M Transmission will not communicate directly with their customers
6. Do not expect a refund for the work that was never completed
Good luck with that.

Do not even consider this company to work on your transmission. They low balled me, put my car up on a rack and then when I told them I didn’t want them to fix it, they told me it was around another $ 350 to get it put back together. Then they were going to charge me a daily storage fee for each day it was up on the rack. I contacted the BBB and they were absolutely no help. We finally agreed on a price and then they had to rework it after a couple of weeks. I felt like I had really been screwed after doing business with this group.

THIS IS PLACE TO GO IF YOU OWN A TAURUS. Steve, one of the managers, LOVES Tauruses. No kidding. He drives one, he knows them inside out and had one on property for stripping of spare parts. He was SO excited that we owned the same year and model. Seriously.
October 2011, my transmission blew in the parking lot of HEB Plus. With a trunk full of groceries. Not ideal. I first took my 95 Taurus to AAMCO. They told me it would be $ 500…to start. Then we would go from there. My dad looked up on google and found this place, which has good reviews online over there. I got it towed over there, sweating the worst, since I was already borrowing money to get the transmission fixed. I went down the next day, via bus (good ol’ Cap Metro… ha) with my $ 500 cash in hand as a good faith payment. Steve gave me a tour of the entire place, showed me where they’d be fixing my transmission, asked me a ton of questions and was genuinely polite and friendly. It did take 5 days to get my car fixed (which was crappy since I work for a major coffee chain and clock in at 430a most days).
I went back 2 weeks later for my check up and to get my 1 year warranty signed. I had called before hand. It took Steve longer to finish up what he was doing than planned and since he had promised to look at my car that day, he stayed after hours to make sure it was running right. I had forgotten my original paperwork, no sweat, he made up a little impromtu form and told me to staple it to my original paperwork. No problem!
Unfortunately, the car is no longer in commision but that has nothing to do with B & M Transmissions. Hell, when things started going wonky on the car, my dad took it over there and they inspected it, free of charge, and told him what the problems were. They actually told my dad that the new set of problems were not transmission related and that we were probably better off crushing the car. Yes, they got $ 1700 out of me. However, they were honest enough to not claim it was this, this or this and continuing charging me for things that COULD be fixed but weren’t really worth it since it was a 17 year old car.
I’d go back!

Okay although I didn’t have my transmission worked on, I want to give some appreciation to Andy and the guys at B&M south Lamar. My car hit an upright, dislodged sewer disk in the middle of Lamar, blowing out both tires on the left side.
I left the car here overnight this Thurs, and Andy was kind enough to allow me ample time to figure it all out (by the end of the weekend). With work deadlines, he saved me a ton of grief.
lt may seem trivial, but in this world there’s a lot of folks who’d have said «tough, get it off the property or I’ll tow it» … you know who you are out there
In my observations, people as empathetic as Andy are likewise good stewards of other things, and my guess is L&M is a better shop than some of these reviews suggest. A bad review can damage a business, but it happens for everyone. Maybe people aren’t posting their positive reviews — as is very often the case.
So give them a chance, because being good people goes a long, long way in 2012.

I’m 36 with 3 kids and I know there are a lot of shady individuals in the automotive repair business, but these guys take the cake. For starters, my vehicle had the exact same problem (caused by the need for a new transmission, according to B&M) when it was returned to me as when I dropped it off. The amount I was charged was more than I signed for on my credit card slip, which the gentleman (Scott) hand-​wrote. Now, to top it all off, three months after they «fixed» my transmission, it is in need of repair. Good job guys, it’s a good thing you found an industry to work in that doesn’t rely on repeat business.

Be Warned!!! Do NOT take your vehicle here. Had my transmission rebuilt there 2 years ago. Well, what do you know today it failed again. They were kind enough to say that since we did not get our transmission serviced there after it was rebuilt and it was past the 1 year warranty they would offer us a deal on re-​building it again… Seriously??? Wow — Gee, Thanks for the discount on rebuilding a transmission you never did correctly in the first place. We are talking about $ 2500 — not cheap!!! Do some general research before taking your car anywhere. Find out what the failure codes are online and take it in and just see what they say first — don’t tell them what the codes are. They tried to get us to pay an additional amount for flushing it to see if they even needed to have the thing rebuilt. We are now taking our car to have the transmission re-​built for the 2^nd time to Carter’s Transmission.
Do not go to B&M Transmission, please save yourself the headache and cash!!! Nice folks, but only go there if you want to pay another $ 2500 to have it rebuilt in 2 years.