Barton Creek Eyecare

I’m a new patient of Dr. Soltys, who I hold in high regard. I’ve had some recent issues with the office so I thought it more appropriate to post my review to Barton Creek Eyecare, rather than Dr. Soltys. (Both are listed in Unilocal.)
Dr. Soltys was recommended to me as someone who has had success fitting post-​operative patients with contacts. I’m delighted with his work and anxious to see if I can have normal vision again without glasses.
My issues are with the office staff. First, we had a glitch with validating my insurance, so I had to pay out of pocket and then file a claim myself.
Had a miscommunication on the time of my second appointment which resulted in a 1 week delay. (That very well could have been my fault.)
After the contact fitting appointment, Dr. Soltys said my lenses would be available the following week. No call in 10 days so I called them and left a voicemail to ask the status. Placed another call and left an additional message a few days later. Also tried texting without luck. They never did respond to any of my communications, but finally did leave me a voicemail to «remind» me that my contacts were ready. I rechecked the call history on my phone and found no prior calls from their office. All told, about 4.5 weeks from initial visit to contacts provided. I saw a handwritten call log stating that they called 12 days earlier but left no message.
Had a bit of sticker shock at paying $ 400 for 2 soft contacts. I understand that they are special. Wish Dr. Soltys or someone there would have given me a ballpark figure before hand to guide my decision. Also the office staff failed to check my insurance coverage for the contacts, so I’m back to filing my own claim again. (They are out of network for VSP, so I will likely pay out of pocket for everything.)
I asked for a printed copy of my contact prescription, since I’m sure I can find the contacts for half of that online. Thank goodness Texas law gives patients access to their own precriptions. However, on the way out I noticed that the prescription showed «last edited» with today’s date and that the numbers on the prescription were transposed with those on the contact vials I recieved. When I broupght everything back and showed them the mistake, I asked for clarification on which values were correct. I really didn’t get a clear resonse; they just changed the values and printed out a new prescription. [Assuming their office is computerized, my prescription should have already been in the system for several weeks. There seems to be no reason for a recent edit. Could it be that the transposition was intentional to make it more difficult for me to source lenses elsewhere?]
Finally, I was really surprised that they didn’t offer me the opportunity to put on the new contacts to see if they did, in fact, fit and work as expected… especially given the uncertainties that were raised.
BOTTOM LINE: Good doctor, but a dissapointing experience overall due to mistakes and poor service from staff member (s). Either way, I will probably be shopping for a new ophthalmologist.

I’m new to Austin and needed to find a place to buy new contacts. When I left California, I left with the recent prescription, but I was running low on actual contacts. I came in here and asked if I brought in a copy of my prescription, if I could buy new contacts today. They said yes, but when I returned with a copy of my prescription I was told that they do not carry any contacts in the store, they would have to order them. They offer trials only.
I understand it’s probably common practice, but they should’ve told me that when I came in the first time instead of having me go through the trouble to bring the prescription just to be told I can’t pick up anything today.

Overall everyone was nice except that the wait was looong and they charged $ 100 for fitting fee (which they didn’t tell me at the beginning) w/​o me having to do any fitting (since I didn’t need to).

I came in for a regular eye exam (my lord, it’s been about a decade) and found it to be a pleasant experience. Patrycja was super helpful and patient with me, I really appreciated that! Dr. Sotlys was really professional and answered all my questions. Definitely will come back if I need my eyes checked again! Splendid experience! :)

Overall, the facility was nice, the staff was fine, and the visit was quick. However, they spelled my name wrong on my prescription, so when I went to order contacts I was told there was no record of me ever being a patient. Then, after calling the office and getting it fixed, someone recorded my previously correct prescription incorrectly. Too much time wasted trying to sort it out, but the facility itself is convenient.

BC eye care has a great new doctor — Dr. Duc Tran! I had some questions this year about a «floater» in my eye and Dr Tran was clear and careful and reassuring. He is kindly and expert, and talks to patients like they are curious and smart. I will ask for him every time I return. A great experience.

I’ve been trying to get an appointment to get contacts, and it’s been a huge pain in the butt… everywhere except here! The scheduling process was fast and smooth, everyone who I interacted with was friendly (even when I was super frustrated about an insurance debacle), and I’m very happy with my new contacts. My doctor, Susan Elizondo, was super sweet and made me feel at ease. Denise was AMAZING. When I was calling around to different offices to make an appointment, one of the offices (Quality Vision Eyewear) pulled and was holding my insurance hostage (even though at no point did they mention this, nor did I even make an actual appointment with them). She spent an insane amount of time tracking down information for me and calling my insurance company, and was very patient throughout the process. The prices were very reasonable (even if you don’t have insurance) and they were very open about telling me the prices up front, which I appreciate. When places are ambiguous and can’t even give you a loose estimate, it sends up a red flag for me.
I would definitely recommend this office to a friend.

I love this place! Always so nice and helpful, from the receptionist to the eye doctor. This is why I came back for my 2^nd year :)

Made an appointment over the phone to get a glasses exam. I showed up and was led into the exam room. The tech that was helping me was very engaging and friendly. She asked about the last time I had seen a Dr. Through her conversation, we discovered that I likely already had an active prescription. A quick phone call to verify, and just like that, I was told that I didn’t need to spend any more money, I could go next door to order my glasses with my existing prescription.
Bottom line, they saved me a lot of money by being honest. They didn’t have to do what they did… but they did it… and seemed happy to help.
I’m a customer for life.
Thank you!

Followed Dr. Mock here from her prior practice and I’ve been to this office twice for appointments. They are usually able to fit me in at the last minute and I appreciate the time that’s taken with my endless questions. I never feel rushed and the staff has always been professional. I also like that unneeded services aren’t pushed on me. I’ll continue to return!

Been going here for a few years now, and I love how easy it is. Easy to get same day appointments, easy to get an evening, lunch hour, or weekend appointment, and not a lot of waiting once you get there. I’ve seen both Dr. Mock and Dr. Soltys and enjoy them both. Very professional, not what you’d expect from an eye doctor in a mall. Clean facility, really nice waiting area in the back with Keurig coffee and juice boxes for the kiddos (if there was a Keurig tea option too, I’d be totally in heaven). Nice tv in the waiting area as well. All in all an easy experience, prices are competitive, they don’t try to upsell you stuff you don’t need. I take my contact lens scrip and glasses scrips with me each year and fill them at Costco, and they don’t bat an eye (ba dum bum ching!) or try to strongarm me into buying my contacts through them. I used to go to a standalone optometrist, and this place is just so much easier and better all around. Check it out if convenience and customer service are important to you. And afterward you can do a little shopping or grab some Starbucks with your bad self.

Still suck.
So far I haven’t received my contact lens prescription, I told them to email it, then just waited. Called them back and they said they are mailing it. So thanks for wasting more of my time.
They also leave out PD info from eyeglass prescription – making it harder to order online. Annoying and waste of money.
This is the lowest quality service I’ve ever seen from an optical.

I did try this place again this year, and was satisfied.

No problems here. It was an eye exam. Dr. Elizondo was very very friendly and not pushy or judgmental at all. I will definitely come back for future exams with here.

Horrible place. The staff are very rude. Treat patients in very condescending ways. When you ask them about insurance, they get very impatient. Doctor is very average. Basically, you can go to any random eyecare and expect to get better than this… Worst optometrist I’ve ever been to

I went to Barton Creek Eyewear to get a new prescription. I called in the day-​of and the guy on the phone was super friendly and accomodating. Sometimes, it can be frustrating when you want to schedule an appointment and the next available appointment is in 2 months, but that wasn’t the case here, thankfully! They were able to schedule me in at noon, which was nice and convenient for my schedule.
There was a slight speedbump when I got there, however: the guy at the front desk who scheduled my appointment seemed to have thought that we rescheduled for Saturday, which was not quite the case. He apologized for the mix-​up and I ended up seeing the optometrist at my originally scheduled time. Yay!
Both the optometrist assistant David (I think!) and Dr. Elizondo, my optometrist were very clear in giving out instructions and thorough in explaining the purposes of the tests. Super friendly, too — I’d give them both a shiny golden star in bedside manner department. Sometimes, you can feel like cattle when you’re at the doctor’s office, but I felt like David and Dr. Elizondo both do a good job of making sure you that you understand all the weird tests they’re making you stare at. Plus, Dr. Elizondo was the cutest little doctor ever. I wanted to whisk her away in my pocket and pinch her rosy little cheeks. Teehee!
Anyways, I enjoyed my first visit to Barton Creek Eyewear and I’d go again when my prescription expires. I think they did a great job of making me feel at home and not just another cow that they need to prod and poke.

I came here upon suggestion from some of my coworkers. It’s located in Barton Creek Mall so it’s pretty convenient. The optometrist I saw, Doctor Elizondo, was very sweet and nice. However, the receptionists were less than friendly.
They are until 7pm so I was able to go after work. And right next door is a Lens Crafters.
My overall experience was alright. I really liked Dr. Elizondo.

This is probably the most interesting optometrists office I’ve been to in a while. I have been looking for my next optometrist after many years of dedication to one that couldn’t have cared less about my business.
Found this one via Unilocal,thanks btw! It’s in the mall. Which normally is a big yuck from me. But easy if you go Mon-​Fri and before 1. There’s almost no one at the mall and parking is much easier.
He’s located right next to Lens Crafters and just downstairs from the the other lens making shop. (names???). The staff was nice. There were tv’s everywhere. That kind of made me chuckle but as I hate tv it was almost annoying. I had to fill out my info on an iPad type device and that was a little frustrating. It doesn’t work like an iPad, which I’m very accustomed to, but eventually got the job done. Then I waited for 10 – 15 minutes. While that isn’t too bad, there wasn’t any other patients in there being seen. … Hmm…
Finally, I get the basics done by the assistant. We head back to the actual exam room and I sat and waited again. No sure why, again. The room was tiny by the way. But when the Dr came in, I was relieved. Despite my slight issue with some of the experience, the staff other then the red head seems a little out of it, the Dr, he was great. He was a wonderful bed side manner and, well, he smells wonderful. Thats huge considering how close the Drs get to the patient.
It was reall easy in the end and I think I might go back next year. They give you contacts at the appt, if you need them. And will have your order sent to your house. That’s pretty cool I think. Except I’m worried about Tx summer. But I’ll worry about that when I get there.
Over all, liked it. It was a good experience.

I was desperate. I have the vision of a bat (sans the cool echolocation part). Rarely do places keep my contact lens prescription strength in stock because it is so bad. After going to an eye doctor and not realizing until after the appointment that they didn’t do fittings for contact lenses, I google’d and found this place in the Barton Square Mall. They accept walk-​ins, are open until 7 PM on weekdays and are also open on the weekends. They totally saved me.
I had an appointment with Ms. Elizondo. She was really nice and friendly, and didn’t make me put those terrible dilation drops in my eyes because they have a cool little machine that takes pictures of your eyeballs instead. I had lots of questions and she answered all of them patiently and completely before writing out a prescription for contacts and another for glasses. She didn’t pressure me at all to order anything through their office or to the Lenscrafters next door, which is really rare. My last eye doctor practically stuffed coupons for a optician located next door to them in my purse before I could get out of there.
They also take insurance (I have Blue Cross Blue Shield) but a first-​time check-​up will run you around $ 170.

Someone from BCEV called a couple of weeks ago. She said they came across my Unilocal review. She was very nice and repeatedly apologized for the receptionist. She also informed me that person is no longer employed by them.
She asked if there was anything they could do to make up for what happened. I guess i could have asked them to pay for the replacement Rx lenses from glasses i bought online … but i didnt. She suggested a free eye exam and i said that would be just fine.
Don’t need an eye exam now but hopefully they’ll remember me when i do call to make an appointment in the future.
Nice to know businesses check up on their reviews.
Not quite «Yay! I’m a fan.» just yet… but it’s not quite as low as an «A-​OK» either. In this case, i’ll round up and give 4 stars since someone at BCEV obviously was compelled to look me up and call me to make things right.