Cellular Sales, Verizon Wireless Authorized Retailer

Call ahead next time before driving all the way out here to this location. It’s Sunday at 2:41 PM and the door clearly says hours 11 – 6 and the store is empty and closed…

Just to update this review, ultimately the four different employees promising to follow up with me never did, nor did the person below who commented on this saying they wanted to make it right (despite the four phone calls I made to them). So disappointed in this place!

Alex was super helpful with helping me navigate the crazy web of data packages. I’ve been into this store before and felt like the previous employee didn’t take into consideration my needs and was just trying to sell me something to make commission. I would definitely recommend Alex as your next sales rep!

Zylan is the man! Helpful, generous, friendly, competent. Enjoyable conversation while he helped me aptly and efficiently.
Give that man a raise!!!

Absolutely terrible service! Going to this store feels like a combination of a doctors office and a jail sell, who would have thought getting a new phone could be so awful, waste of my day…

Had a similar experience. Waited appx. 45 minutes (might have been longer). Obvious they
don’t have enough or efficient staff. Left without getting my biz done.

As others have said, not a corporate store, and despite being «authorized,» they have no sense of responsibility in resolving issues in their own handoffs to and from Verizon. Their systems are not even properly integrated with Verizon’s.
Three months ago, I switched to Verizon via Cellular Sales. A week later, I terminated my contract because coverage was poor in my neighborhood and returned our phones. Three months later, Verizon is still sending me past due bills for the phones I returned, and nobody at Cellular Sales or Verizon seems to be able to help. I wish I had never walked into a Cellular Sales location, and I glad I terminated service, if this is any indication of what their ongoing «service» would be like.

I have been a Verizon customer for over ten years. I had to add someone new to my account because they were having issues with Sprint. I called and got Zyland. I explained I was on a budget and had always been happy with Verizon. I wanted to stay that way. Could he help?
WOW! He hooked us up! His enthusiasm, thoroughness, efficiency and attention to detail are hands down the best cell phone service I have EVER received.
It is employees like these that make or break the reputation of their company. Zyland deserves an A+++ and has always retained a customer and gotten a new one because of his hard work.

Plan to be here multiple hours. I’ve sat and listened to everyone ask why there isn’t more employees working at this very busy location and I haven’t heard an answer yet. Eight customers, three employees, and one of the three is just sitting behind a desk not helping anyone. I’ve been here an hour now and still have three people in front of me. This gives Verizon a bad name if it already doesn’t have one.

Warning: they can only process about 2 people per hour at this store and they won’t warn you ahead of time. Been waiting for 1 hour for the 2 people ahead of me to get new phones. Unreal. Just call it in and call ahead to make sure they can handle the volume. Terrible place

As many others have said, going here is a great way to get ripped off on your phone and contract. Do not waste your time with Verizon «Authorized Resellers» when you have corporate stores and Apple stores in town.
These guys tried to charge me $ 960 for an $ 849 iPhone 6S and acted indignant when I walked out.

Walking into Verizon today I thought that it was going to be just like any other experience. Another broken phone, while traveling this sucks. But Zylan went the extra mile made me feel welcome and helped me to access my account get a new phone and a case plus helping us with suggestions for our trip. It was the best experience I have had at any Verizon store. Thank you Zylan for make sure my trip was not ruined!

Jeremias helped me yesterday and I think it was the best customer service experience I’ve ever had in my life. So helpful, super patient, extremely knowledgeable. Sometimes I wonder about switching services and people like him keep me loyal.

Whenever I walk into this store I get the best service and help from Zylan. Go see him! He is amazing. Great customer service, knowledgeable, helpful, and fast. Enjoyable experience every time I go in.

Not a corporate Verizon store; this place tries to pass itself off as one. The same stuff you would buy at a corporate store costs quite a bit more at this place. Stay away!
Verizon only has three actual corporate stores in the whole damn city. Those are good.

Because of my earlier positive experience with Jerimiah at the N. Lamar store, I went back when I was ready to buy my new phone (vs the N. 183 store which is closer to me). Once again, Jerimiah was positive, helpful and service oriented, even tho the Verizon computers were down making the employees struggle to service customers. He really is so friendly and helpful — Verizon should clone him for other stores!

Just got back from an «actual «corporate Verizon store and now know just how much I was scammed by the con artist at this knock off unauthorized Verizon dealer. Went in here 2 weeks ago after getting my phone wet and looking to find out about an upgrade or how I could use my $ 12 a month insurance policy to get a working phone. I was only shown 2 brand new top of the line phones, way out of my price range and at $ 650 but was told for $ 12 a month I could make payments on one AND as a bonus to sweeten the pot I would get a customer coupon for $ 50 credited to my account AND in 1 weeks time I could bring my old non working phone to the corporate store and receive an additional $ 200 credit oh AND. haha I would get a FREE phone case and a FREE safety protective glass for the screen that day ! All I had to do was put down a $ 161 deposit for the phone that day and sign on the line. Well as soon as I did the cockroach informed me that the phone had to be working in order to get the trade in credit, which he obviously knew it did not. And in getting out my sim card to transfer to the new phone, he broke off a prong that goes into the battery so it will never work again anyway (at which point he told me HE had a «friend that could fix it «for $ 30 so I could get the $ 200 credit. Wow. Well long story short after going to the corporate store today they instantly knew about the scams from this store, but there’s nothing they can do since the purchase was from an «outside dealer «but, there is NO $ 50 customer coupon and NO $ 200 trade in credit. That has NEVER been something Verizon has offered AND cherry on the tall tale cake … The «deposit I put down for $ 161 was actually the tax on the $ 650 phone + the cost of the «free» phone case and and the cost of the «free «safety protective glass. So all together I’ve been scammed $ 320 in promised free coupons, accessories, and deductions on my account that I have never and will never receive all in the name of being sold an overpriced fancy smart phone that I cannot afford and now am stuck paying for for 2 years so some scum could get their commission. From working in the customer service industry myself, I would never ever treat anyone this way and from this experience I would hope truly that this could be a forewarning to anyone even barely contemplating entering this establishment ready to sign on any line.

Top 5 worst customer service experiences I have had in Austin. I Arrive at 5pm on a Sunday, one employee is hanging out in the parking lot chatting it up with someone in a car, possible drug deal. The other guy is in the bathroom and comes out well after I arrive with no professionalism at all. On top of that, nether of them know what they are offering to win customers from their competition. If you are looking for knowledgable customer service or sales, do NOT go here!

Update: Since my initial review, my husband has spent multiple hours returning calls to various incompetent Verizon representatives. We were assured a month ago that everything was resolved — only to get a bill for $ 15 today.
At this point, he’s so sick of dealing with Verizon that he says he’s just going to pay it. I can’t blame him. They are a deplorable company.

I went back here today and I had terrible service. The guy who was helping me was answering his personal phone and talking to his friends while he was helping me and I was only there about 10 minutes. Then he told me the Samsung Galaxy s4 would be $ 660! What? Finally I couldn’t take his lack of interest in helping me anymore, so I left and went to a REAL Verizon store and they sold me the Galaxy S4 for $ 500. I will NEVER go back here! ! Always go to a real Verizon store — these places seem to have their own price structure. :(