T-Mobile

Great experience. We switched over from another carrier and had many questions. Frank was knowledgeable and patient. If customer service reps are at all like Frank, we will be very happy with the change.

I have been here three times in our history of T-​Mobile. Each time the staff has been friendly and helpful… no matter how much I spend it is the same treatment. Yesterday, Marta was very helpful in getting phones set up for my son and myself. I was upgrading mine and pasing my oldie on to my son. The oldie was not as easily upgraded and Marta being relatively new had no problem asking for help and getting assistance without disturbingthe other customer’s progress. IMO, the shop has a good team! That works for everyone customers and employees. I have been to a few cellular shops (ATT, Verizon, Best Buy and T-​Mobile) This one is the best!

I was helped by both Clarissa (the manager) and Frank and they were amazing! They were very patient with my extensive questions and kept the store open over an hour past closing time to complete my transaction. I was making the switch from Verizon to T-​Mobile and had a lot of questions. They never got exasperated with me and actually seemed to genuinely enjoy helping me. Clarissa was as honest about T-Mobile’s weaknesses as she was about their strengths.

They sell T-​Mobile phones, they have nothing to do with customer support. I had called into customer support, I had an incident number and was directed by T-​Mobile support to go to that store. When I arrived and told them who I was they acted like I was crazy and offered to sell me a new phone. I had to go back home, wait in the support queue, and ended up going to another store.

Had major issues with a phone being stolen as it was delivered to my door, also had a scam phone on there from a third party, took them about two hours but they got everything fixed. All these issues I had where not the stores fault and they did everything to help me out. Great job Tito!!! Thank you again

Review is based on my experience w a specific employee: Jenn. Came in to add another phone to the family plan: answered the questions I had and never tried to up-​sell me or pressure me into buying a plan or products I didn’t need. Positive and negative experiences are likely completely determined by the employee you interact with.
Otherwise, shop is new, clean, and relatively spacey compared w other standard cell phone shops. Almost has too much empty space.

I’m not usually one to leave negative reviews, but my experience today at the tmobile store in the Triangle was quite frustrating. After the charger for my Samsung S4 stopped working today I went to the T-​Mobile store to see if I could get it replaced under warranty as I have had the phone for less than a year. I walked into the store and waited in line behind someone at the counter while they bought and activated a phone. After about 20 minutes the person at the other counter finished with his customer and as I walked over to him he made a beeline for a couple browsing phones who arrived *after* I did. Eventually when they got to a break in the process he walked around the store to make sure everyone waiting was signed in. At that point I explained why I was there and his response was that we could check on the warranty when I was up and so I acquiesced and got signed in. Apparently that’s a thing, so if you go, make sure that’s the first thing you do.
After another 25 minutes of waiting the first person whose line I initially waited in finished with her customers and it was my turn. I let her know the situation and she turned to the 3^rd person who just joined the floor and asked if they covered that. I then learned Samsung does not cover accessories for the S4. I’m a big boy and I can handle that, but considering I had to wait 45 minutes for a simple no when they knew why I was waiting was a bit galling.
TL;DR: Samsung does not cover accessories for the S4 under warranty. Wasted nearly an hour on a beautiful Sunday afternoon to find out.

This review is not about the store, it’s about what they are selling –TMobile-​the WORST carrier. If you don’t believe me check out the reviews on
on
and
. And this one:
Anyone who uses t-​Mobile and thinks the customer service is great has not had a problem. If I used every negative word in the dictionary it would not sufficiently describe this farce of a customer service place. They sold me as getting good service then admitted there was an area in my subdivision that was mostly out of range – max. 2 bars, mostly 1. They hung upon on their own salesperson! who was trying to resolve the issue. The guy could not believe it. They are impossible to deal with for anything – when you signed you got… well, you know the word. And those of you who don’t know it yet, before your contract ends I’ll bet you do. If you can’t get out of the contract to buy out, it’s probably cheaper for you to do so and then get a better service before you pour any more money into this place. (And I had them years ago, and extended on a pay in advance service… but those were the good old days. I even wrote to their customer service. They said they couldn’t do anything-​substitute wouldn’t – but did refund me $ 1.04. (There was also a 3^rd party Costco kiosk person involved in this as well as a Costco manager trying on my behalf to get something done.) They were aA W F U L and didn’t know much besides. I did go to a store and the mgr. there tried to get something done also and coulnd’t…now how does that speak that they won’t even deal or listen to their own employees?
And really, it’s only $ 200 to get out of the contract. You probably got a free phone. How much is your monthly bill? Two or three months and you are out of the contract with a buy-​out. (And to top everything else off, the Samsung Blaze phone which came with the contract – would not synch with my computer so I never did actually use the phone between the signal and the synch. Good old Costco – Love them – agreed to buy back the phone, so I figure it really only cost me $ 125 to ditch this disgusting piece customer service.

I used to love this store, but I am incredibly displeased with my recent experiences with them. I was set up by a snake named Rogan who told me I was receiving a «special» deal where my activation fee would be waived. He told me to just come in to the store when I received my first bill. I might add it is a hassle for me as this store is across town from where I live and I had only come in as I used to love their customer service. When I got my first bill, I went back to this store was given the run around. Rogan wasn’t there and another clerk told me they weren’t sure if they could get the activation fee waived on my first bill but should by my second and to just call them if the activation fee did not drop off by the billing due date.
The fee was not removed by the billing due date. I called this store again and dealt with a very rude and condescending guy named Matt, who told me that I had been misinformed, and that I would have to come in to the store when Rogan was working and have him take care of this. This Rogan person seemed to have a very spotty work schedule and I really did not want to hassle with this.
I then went online and spoke with a live chat rep who told me that she could not help me with the activation fee, that I would have to go in to the store and that I could talk to the manager. I called the store and was told the manager was «out for the day.»
At this point, I am really seeing red. I do like my phone and I can get reception in my house, which I couldn’t with another provider. But this experience has really left me extremely angry.

I only need three things from a phone store: employees that are knowledgeable about the products, phones available in store, and a non-​coercive environment.
I had a pretty good experience at this store. I was upgrading my Nokia brick phone, circa 2005, to a Samsung Galaxy, and changing my plan. Long story short, all of the people who work here are friendly, not pushy, and worked with me to piece together a good deal. However, one guy seems to know a lot more than the other employees about the intricacies of T-mobile’s plans.
Make sure you talk to more than one person at this store before you commit to a new plan or a new phone. I promise, it’s necessary. I also had a problem earlier this year where I was charged for a different plan than the one I’d signed up for — I called T-​mobile to complain and got a full credit. At least they’re responsive.

The last and only three times I’ve been to this T-​Mobile location in the Triangle shopping center have ended happily. The different sales reps I’ve spoken to are usually friendly and enthusiastic. Weekday evenings seem busier but I’ve never waited much. Tonight a sales rep named Graham helped me.
The store has lots of displays of demo phones and accessories.
The only thing I dislike about going here is parking in the Triangle shopping center but if you go later in the evening, like 7 pm, it’s tolerable. They close at 8 pm on weekdays.
This T-​Mobile store is located on the East side of the Triangle shopping center, on the Northwest intersection of Guadalupe and the first interior street to the Domain as your heading south on Guadalupe (46^th St according to the map).

Watch out for a sales rep named Neil, the guy is a snake. He set my wife up on a internet only plan for $ 54 a month, which was much higher than she should have been paying. I called customer support and they told me that she should be on the «Even more smart plan» for $ 39 a month.
I called the store and talked to Neil and asked how much she was being charged and he said he could only set her up on the sidekick plan since her last phone was a sidekick. I then said «what about the even more smart plan?» and he was like «uum uum i mean, well, they have that now? It wasn’t in my system.» Busted!
Go somewhere else and don’t give any sales to this POS who tries to take advantage of people.

i really like going to this t-​mobile store. it’s in the triangle, so when i roll in to pay my bill, i have an excuse to mosey on over to the flying saucer for a few pints. the guys that work there are always very helpful and have never tried to up-​sell me. case in point:
my fiancée’s phone croaked a few weeks ago. she needed a new one but didn’t want to spend more than fifty bucks. she only wanted a phone, not a computer. she was very hesitant to go to the store because she was saying there were great deals on t-mobile’s website. i told her to trust me, the guys here are good and there’s rarely anybody in the place, so service is p.d.q.
we rolled in last week and met michael. he’s an asian guy who has been very helpful with me before. i introduced him to bond, my lady, and she told him what she needed. he took us to phones that matched her desires perfectly. she found one she wanted but we didn’t have the money because, of course, she found one that we didn’t have the budget for but she wanted anyway. he told us to hold on and went to his computer. he came back maybe three minutes later and told us we could have it for $ 46. we said «great!» the problem was we didn’t have forty-​six bucks, we’d just spent $ 400 at the grocery store and were busted until my payday a few days away.
i know these guys make a commission, so i found out if he’d be working in the afternoon on my payday so we could be sure he’d be able to sell the phone to us. we returned at that time and he got everything set up for her without messing around. then he went back to his computer and asked us to be patient. he came back and gave bond a receipt and a printout for a rebate for the $ 46 we were paying. essentially, this phone was going to be free.
now THAT’S service!
my lady loves her phone. i love this t-​mobile store.

I would just like to complain about T Mobile’s service in general, not this particular store.
MY bill was supposed to only be 59.99 plus 20.00 for unlimited texting but my first bill was $ 400!!! I had to call and get most of the charges dropped because they were at fault and the woman I talked to was so sweet and understanding and helped me out.
But then the passed few months my bill has always been $ 150+ when I never go over my mins, have unlimited texting, and never use 411 or any other random services.
On the bill, most of the charges are for «universal service fees» and COMPLETE bullshit like that.
When I was on cricket, my bill was always the same and I never had any of these fucking fees! But why is it on T Mobile’s network, it’s necessary for these charges?! IT’S NOT! They just want to get as much money as they can and it’s because people WILL PAY those fees usually without asking questions.
Not me, I’m dropping them as soon as possible.
T Mobile, you can’t get blood from a stone.

This particular T-​mobile was a pretty decent T-​mobile. When I walked in the atmosphere was just that of a nice one. All the representatives were assisting other people and ONE of them was getting a girls digits, but it didn’t make me pissy or anything that he didn’t help me because they just looked so cute talking lol… But when it was my turn to be helped the guy did exactly what I needed him to do without any hassle, and now I’m sitting here with my brand new replacement phone that at this same time last week, just didn’t seem to want to turn on. Thank you T-​mobile representatives!

I came here to get an upgrade on my phone. They were pretty decently helpful but they seemed to hate their job. Although I did feel bad for inconveniencing them since I wanted to trade my new phone for another one after 2 weeks. But they let me do it and were very polite about it. Just don’t go here if you want to have fun… haha j/​k!