Chase Bank

It’s unfortunate that I couldn’t give them 0 stars as I had such a horrible experience there yesterday. I never had a problem with them on normal banking but this time I was coming in for my second appointment for a home improvement loan. The first time was pleasant with Adrian where he talked me through the steps to getting the loan and I went home to think on it for a few weeks. The second time, yesterday, I had Phuong Chau and she was extremely rude and condescending. She treated my husband and me like crap and did not explain why we could not get the loan. She did not go over different options of what we could do but instead just turned us away. I had to ask to speak to her manager so that we could at least get an explanation of why we could not get the loan.
I spoke with my mortgage company and they helped me get a home improvement loan through IBC bank. It was just as simple as what Adrian mentioned and exactly the opposite of what Chase was telling me. I’m sure there may have been a loan that I could not apply for at Chase but the fact that they could not give me other options really made me realize they did not want my business there. We own two properties and are using the loan to build another on the same lot. We have a great credit score and never had issues with people treating us badly because of money. I am very disappointed in the service we received at Chase.

I have been waiting here for more than one hour, they are still with the customer since I came, and there is another customer ahead of me. I do not know how many hours more I have to wait. I could chose to work today and I can get $ 45/​hour. I regret a lot for being here.

If you need to drive thru do not come to this branch. They are the absolute slowest. Incredibly understaffed, or unorganized.

Not my usual chase I go to but I was in the area and I needed to get some help so I stopped in here.
The branch is nice and clean and well kept. The staff is super friendly and when you are talking to them they are very knowledgable.
I spoke with the branch manager and she was a delight!!! So nice and understanding of my situation and was super helpful. Took time out of her day to help and listen and gave me some great advice on how to maximize my money.
Overall a great branch if I didn’t have a usual branch that I go to this would be mine!
Great staff, knowledgable, friendly, and great service!!!

Though a lot of changes are taking place in the banking world, I like Chase because of it’s strength and stability. Plus, they are everywhere! It’s like the choice between Walmart and Target. Chase is like Target in the banking world. Would rather be a customer of a higher quality company.

I decided to stop by this Chase branch to use the ATM and avoid the $ 10 credit card minimum at a local Asian takeout, but they wanted FOUR DOLLARS to use the ATM for non-​members. This isn’t downtown, this isn’t inside a club, this is a branch on North Lamar.
I ended up just paying the $ 10 minimum and I did so happily. Chase is never getting my business again.

when i first switched to chase, i went YAY! when i realized i no longer had to fill out deposit envelopes and add up all my cash and checks to be deposited at the atm– i can just stick em in the machine. BUT WAIT! the atm only accepts about half the cash you put in. the other half it spits back out, only saying ‘some of your cash can not be accepted.’ it also SAYS you can insert up to fifty bills at once, but in fact if you insert more than twenty or so, the whole stack will come back out all wrinkled and folded, so you have to feed them in stacks of ten or fifteen. Also, these atms do not read my paychecks. I don’t really understand why, but every time i get paid I actually have to go in to the bank just to deposit them. It’s irritating. But I will say that the people inside this location have always been competent, friendly, and more than willing to help me out, hence the three stars– based on my atm issues i would have given one or two. can it really be just me?