Clark Auto

I have had my car inspected here for the past 2 years and will be going again this month. They are always extremely attentive and professional, even topping the car off with air and fluids for no extra charge. I was introduced to Clark Auto by my employer a highly regarded national non profit that brings all their vehicles (10+) to Clark’s for inspections. I can’t speak on their other services but their inspections are great.

This place is quite shady. My car was towed by Clark after my friend driving it got arrested (mind you, it was in perfect driving condition). When I called, I was told that they tried to drive it instead of town ing and that they couldn’t because of some «electrical» problems. Then they told me it was probably from when the tires blew. Next, I showed up and when I asked about it, they said that no one drove it and that it was wrecked when it came in. So who’s telling the truth? I called the cops and they didn’t have any accident report on the car because there was no accident. It was supposed to be just impounded because my friend driving it got arrested.

How this place is still in business or even licensed to perform inspections is mind blowing. The service these people provide is disgusting.
I went to Clark auto for an inspection and my vehicle failed due to minor things, which I understand and had fixed on my vehicle.
State law requires them to reinspect the vehicle within 15 days of the original inspection for free. I returned to get the reinspection and was met with some extremely rude and «ghetto» characters. They never even performed the inspection for me because they suddenly decided to close mid-​day during their regular hours in order to not attend me. I know this because I heard (who I think was the owner or manager) tell one of the employees to tell me that they were closed in order to get me to leave. The employee then told me to come back a couple of days later and told me that I would have to pay again even though I was still within the 15 day period. I left and went down the street to Mario’s and they were great. 1000 times better than this pathetic excuse for a business.
Overall terrible and rude service. Not to mention how run-​down and extremely dirty this place looks.
I have filed a complaint with the city.

A little dingy, but excellent service and very organized! The employees were extremely courteous and helpful, very easy to talk to. My car was only stored here and towed by another company until I could get it inspected and moved, but the process was very straightforward and simple to release my car to the insurance company and remove some belongings. Hopefully I won’t need another car towed any time soon, but I know where I want it to go if that happens!

My car sustained significant damage in an accident. The police recommended it be towed by the next tow company on the list– Clark Auto. They are giving me a major run around in trying to get my car towed to the body shop that will be doing the repair. First they said they would release it with a «verbal release» by me. When my body shop tried to pick it up they said they needed a release from the insurance company. When I called back they told me I had to present a notarized release to them. The only logical explanation is they want to hold my car as long as possible so they can collect the fees. There must be more ethical shops around.