Clear Choice USA Austin

These windows are far worse than my aluminum framed single pane windows that they replaced. The screens are not well fitted and let mosquitos through, the windows are drafty and when the wind blows they whistle because they let in so much cold air. The windows are falling apart already. Plastic parts have broken and the window panes themselves have lost their seals and have become streaked in between the panes. I have contacted Ray and I have purchased full screens for the windows which didn’t solve the mosquito problem. He has replaced some of the plastic broken parts but he cannot keep up with the parts failures. He as replaces some of the unsealed panes however their seals failed once again. Currently more than 8 of my panes are unsealed. Over 2 years ago he came out and measured them to replace them. He came out half a year later to replace them but none of them were the right size. He remeasured and assured me he would come out and replace them when they came in. Half a year later I contacted him wondering when he was coming out and he had no recollection of anything. He came out and measured again and again I waited half a year. After many emails and assurances they would come out and replace my windows he sent me a policy change and said he was not going to do it. I emailed him back telling him I felt it my duty to review him on Unilocal.After many months no response. I need to tear out all of the windows he sold me and replace them with good new windows. What a horrible experience. Not only have I wasted money on the windows but spent a lot of time trying to get Clear Choice to fix them. Ive also spent a lot of extra money on utility bills because of the leaky windows. Now I have to start all over again and replace them with new windows from a reputable company. Worst experience ever. Avoid them at all costs

we have used choice choice to completely replace all our windows in our 1970’s house.
the price that was quoted was the price that i paid.
the installation of the more than10 windows was done in one day.
i have been happy with the product after installation. I did not suspect the noise reduction from the windows.
one of the windows showed a «streak» a few months after installation. The representative came out and ordered me a new window sash and installed it under warranty.
I have been extremely happy with the company, the service, and the product.
I would happily recommend clear choice USA Austin to anyone interested in redoing their windows.

stay away! My main issues with Clear Choice and Ray’s crew specifically are these:
1) I estimate that I have had to take off of work around 10 separate days over 7 weeks to make my home available for the crew to work. I give Ray credit, they are responsiveness and extremely apologetic. Ray means well, he just can’t get the job done. The crew typically would arrive about when they said they would but here is the catch: they rarely come prepared. Many times the crew would show up without the required materials to complete the job and without knowledge of what to even complete. It is clear communication is not a strength of this company
I highly encourage you to choose another provider for your windows. I really believe Ray and his crew mean well, but they just don’t have the skill or ability to complete a professional job. My horror story started back in December. Ray had come out to measure and give me an estimate, assuring me that to replace 8 windows, it would be a 1 day job. There was the potential that the crew may need to come back a 2^nd day, but it would mainly be to finish up exterior work and inspect. 7 weeks later! The job is nearing the end. Honestly I am not satisfied with the product at this point, but I have notified Ray that I will just finish up the rest of the job on my own, rather than having to take off work another day to have his crew come by.
Issue 2) in the 7 weeks of misery I encountered: broken window balance (the window would not stay up and had to reorder from factory), multiple leaking windows (even my old windows never leaked, but Ray’s near windows poured water inside the house, soaking the carpet and furniture), misaligned windows (the sashes on several of Ray’s windows do not meet level with the neighboring sash, not a problem with my old windows), windows that are difficult to lock (several of my windows you have to play around with to even get them to lock), they even had to reorder a completely new window sash because it was the wrong size.
Issue 3) Another challenge I had with Ray’s crew was the «extras» that they kept adding after the estimate. Ray came by and meticulously measured everything and we were very clear about replacing window sills and Ray talked about the exterior being put back together and looking great, all built into the price. Of course things can change afterward but the hundreds of dollars in extra charges Ray would add to my bill did not add up. For example, Ray’s crew primarily reused my old trim to frame the windows. In a few spots new trim was required so the crew purchased a few pieces of trim which costs little at Home Depot. Ray would then mark up the price and charge me hundreds of dollars for a few pieces of trim. When I asked Ray to share the receipts of this trim Ray refused to offer that. It seemed very odd. I mean it costs what it costs, I’m fine with paying for something I get but not for something that does not exist. When you look at the exterior and shoddy work with the old broken trim you would understand why I am perplexed.
Please look elsewhere for your new windows.