Conn’s Appliances

Purchase a washer and dryer 8 days ago 4÷19÷16, I didnt unbox it until the 8^th day due to my home being rebuild after the the Oct 30 flood once i was able to set it up, my dryer didnt work and lent was in the vent… i called sales person the manager the corperate the repair and all i could get was a schedule day to come out and see why it didnt work… Oh and why i had lent! Now I asked if i could just return it and get another one, im not happy that a dryer right out the box doesnt work and at that it was used. I was told first i have to let the service guy come out to see whats wrong, I told them NO, I havent had this for a month or 6 months it just came out the box, i told them i want to return It… I was told that I have 30days to return it, and I will have to pay $ 79 for delivery and 15% restocking fee… And only up to 3 service calls they will return it, or exchange… 8 day customer of this company and i wont recommend getting anything from this company… RENT A CENTER is actually better… Stay away unless u want to get CONN…

Buyer beware!
1. Yes, too many sales people hanging around the front door (BIG turn off).
2. If you decide to purchase something, they will try to upsale by pushing warranty down your throat.
3. The salesman was a fast talker and «sold» me property insurance without my knowledge.
I learned this when I received the paperwork from the insurance company! To my horror, he rolled in the insurance! A discussion or question never came up about property insurance and whether or not I own my home otherwise I would have known and said no need!
This was my first time buying from them and will be the last!

The name defines them, CONN’S.
Last October I bought a refrigerator and freezer from them about $ 2,000 at 12 months no interest if paid in full in 12 months. Payments were set at $ 85. per month but I have been paying $ 200.
I received a letter from them stating that because of my good payment history they had raised my credit limit and I was pre-​approved for $ 3800.
I went in to purchase a TV and mount for $ 811. and after much submitting and re submitting I was refused credit and given the number to call. So I called and I was informed by an extremely rude employee that pre-​approved does not mean anything, it is just a way to get you into the store to buy something.
This was humiliating and a huge waste of my Sunday afternoon.
Conn’s will never get another penny of my hard earned money.

Do not buy from Conn’s We bought a fridge that does not work Conn’s will not stand behind it. I called Samsung and they said it was an installer problem. Brand new fridge 1,750.00
Conn’s own Tech said fridge was dropped and was defective. And they won’t do a thing about it.
Go somewhere else Lowe’s Home Depot but do not buy anything from Conn’s (south park meadows)

After speaking to 5 people yesterday and being promised I would not hear from them again I get another text message a few minutes ago asking for payment!!! This has got to stop!!!

RUN!!! This place is a rip off! I called within 14 days thinking they had a normal refund exchange policy like other stores and they won’t take it back or give me another set! I have to get it repaired. There’s expose wood, nails, missing foam pieces and holes everywhere! Yet I can’t have a refund or exchange?! If I do let them come and get it I’ll owe them money and have my credit effected!

I have bought several major appliances and TV’s from Conns over the years. The last being several years ago. To ensure that my purchase was what I wanted, I not only knew exactly what I was shopping for but what I was willing to pay. Once in the store and browsing «real-​time» I continued my personal research/​review to include Consumer Reports. Yes the sales people are pushy … but they gotta be to make a living. So I stand strong and firm. What I needed to remember is that the employees are not geek squad people and that if Conns had the product I wanted at a price I wanted to pay … I needed to remember that.
With each of my purchases, I paid for the extended service plan. Which could be considered a waste of money. However, I did have 1 tv that they just couldn’t fix. After several service calls I was told the TV couldn’t be fixed … pick another one. Which I did.
To close, what we must remember when shopping at Conn’s is that they are the ‘Ye$ Money’ people. And if as consumers we can’t deal with that … we need to be shopping somewhere else. Me personally, Conns is where I end up after the research is done.

I wanted to buy a smaller (less expensive) TV, but the salesman tried to convince me into buying a larger TV instead. He said that if I wasn’t happy with the larger TV that I could return it and get the smaller TV instead «no problem». After the larger TV was delivered I quickly realized that it wouldn’t work and called the salesman back to arrange an exchange. That’s when he went MIA and I was forced to pay a 15% restocking fee plus an additional delivery charge. I said no thanks and that I would return the TV myself and would not be interested in buying the smaller TV. They said they would not accept the TV as a return unless they send their delivery crew to retrieve the TV (AT MY EXPENSE).
I will NEVER buy another product from Conn’s ever again, they should’ve fully disclosed their return policy when trying to up sell me and forcing a delivery fee for a returned item is inexcusable.

I guess Conn’s is okay for people who like what they sell. The people they have working in their stores are nice enough. My beef is with their antiquated business practices. Their employees still have to use DOSS for computer operations in the store– so that ought to tell you something about how out of touch they are with the year 2013!!!
In order to make a monthly payment a customer has 4 options: Call it in, use their website, mail in a check, go into a store to make a payment. That all sounds nice, but for some reason, Conn’s thinks that to use the first two (phone and website) you should be charged $ 3.00 a pop!!! What a scam! I don’t want to go into a store and pay my bill like some ghetto 1930s store!!! And who the heck uses checks anymore??? You would think that a store would want to make it EASY and FREE to pay you bill. After the Samsung Tablet I bought there is paid off, that is the last they will see of me at Conn’s, ever! Buyer beware!
Conn’s!!! Get with the 21^st century!!! Oh, wait they are based in East Texas… go figure.

Pros: They were open the day after Thanksgiving when we were in the market for a new television. Lots of TVs to choose from.
‘Conns’: Somewhere in the neighborhood of a thousand employees, most congregating around the doorway, many bedecked in what appears to be the Conn’s uniform. If you were wondering, that appears to be a maroon blazer, one that looks like someone recently won a golf tournament.
Personal space: the thing about major purchases is, well, that they’re Major. So a little space to browse is usually a good thing. We were approached literally eight times in five minutes. That’s too many. At the very least, as they were each in such close proximity, you’d think that each employee would see the other one being asked to back off and figure out that we needed space. No such luck.
Ultimately, too many employees and not enough personal space for browsing means that each employee comes off looking desperate and ready to hard sell. And my guess is that’s not what they’d prefer. But it’s definitely the way they came across yesterday. Deep breaths, Conn’s, and take a step back. Thanks.