Dick’s Sporting Goods

Went to the store to find a Texas longhorn sweater. Gentleman upstairs asked if I needed help and we did and he directed us to the right location of the store. He was the only one who provided good service. I went to the register they asked me to sign up for their promotions which I reluctantly did. I had an online coupon for Dicks but the online coupon was their coupon just from coupon Sherpa. He said he couldn’t take it. He acknowledged it was their coupon but because it wasn’t from their website he couldn’t take it. I don’t normally shop here but it made me feel uncomfortable. I tried to log in to the website to see if I could access the website and that was not working. A manager was called for help but he really showed no interest in helping. I will not include his name for privacy reasons. I looked up their coupon policy on their website and nothing with regards to the policy both the cashier and manager mentioned. Huge disappointment as I had my parents with me. I hope I wasn’t treated differently for other reasons.

So, why would one shop here as opposed to, say, Academy? I can’t answer that myself. The prices are higher and the selection is the same or less than the competition. I have no reason to plug for the other guys, but I will say that I bought a fire arm for my wife at Dicks and have bought several from academy. The difference is night and day. It’s seems that Dicks maybe sells guns as a token response to doing business in Texas? Very uncoordinated and slow process. It took us over an hour to get out the door, all the while we saw no other customers on a Saturday night in December… Oh yeah and we have chl’s that should expedite the process. The fire arm we purchased was a model that had been replaced by the manufacturer, so we bought and out dated model for the same price as the newer models msrp at other local shops. I don’t think Dicks or their employees did this on purpose, but don’t really know the business like a real gun store. Of course there is no return on fire arms so its off to mcbrides for a trade in. We’ll lose about $ 200 over night…
2 stars for the employees that tried their best and were courteous.
Once again, why shop here?
Update: ¹²⁄₂₃. After pointing out the price/​model discrepancy (And driving another 70 miles round trip) the store manager gave me a 50 dollar refund. He was very courteous and seemed concerned that we’d been charged the original, incorrect amount to begin with. Doesn’t change my rating, but it would be unfair not to mention this in the review.

It’s a sporting goods store. Academy seems to stock a lot more and have better prices. Dick’s seems to carry hipper shoes and lots of Nike stretchy gear. More running clothes and baseball/​football/​soccer oriented as opposed to REI.

Go here all the time. Typically everyone is really nice and helpful but yesterday was awful. The cashier, «Anwar», was completely unprofessional and extremely rude. Never said Hello, thank you, Sir, have a nice day, thanks for coming in… Nothing. Very surly attitude and acted like he didn’t want to be there. Do him a favor and ask him not to come back for his next shift, place is better off with out him.

Insurance is a rip-​off… while i bought my sun-​glass they said they’ll replace if they have the same piece available in-​stock.
But that was not the case, I was asked to contact the manufacturer.

This place is overpriced. Go to academy or REI. At REI you get quality and the staff is well informed.

Yes it’s true. Customers service is horrible here. I personally was not a victim but was a witness. As I was waiting for a guy to finish an inspection on a bike I was about to purchase, I hear a phone ringing. Another employee runs over to the phone and picks it up answering with the typical «how may I help you» nothing wrong there. But I happen to hear the employee say «let me go check if we have them in stock». He put the phone down for about 10 seconds and just stood there. He then picked up the phone and said «yea sorry I checked up on that for you and it looks like we don’t have any». You may be saying :“but maybe he was checking on one of those devices to see if they have any in stock” well yea I was looking right at him and he had nothing in his hands and never checked up on anything. How lazy and pathetic.

My husband always buys his shoes here. Good customer service. Clean store. Good variety to choose from.

It seems like this store is so much more expensive than the store in plfugerville. The shoes average about $ 100 a pair. Prices are atrocious. Restroom was vomit worthy. Toilet paper missing, tampons on the ground, no soap in the dispenser. Salvation Army is cleaner.

This place is less a real sporting goods store and more of a place to buy sporty clothes. And, the staff is not knowledgable, even if you just have basic questions.

They had few running gear. So that counts.

Clean store and I like how there is two levels. My only complaint is the golf personnel. I’m a beginner golfer and the guy was useless and I had to hunt him down. Then I asked if there was a certain set good for beginners and he just points and says that one. Honestly, I wouldn’t have bought from this location if it was not for it being on sale for half price. I received no help on what kind of golf balls to purchase either. I checked out and noticed that the bill was a little high. I had the receipt emailed to me so when I made it out to the car I checked the receipt. I was not given the discount/​sale price so I had to go back in to get my discount. This is a fairly busy location. I won’t be back to get anything golf related here due to the poor pathetic service.

Went in today to get some golf stuff. Salesman very apathetic. Asked some questions and got the generic response of ya those are good. Ya they’ll work. Ok thanks… Got what I needed and left.

This store, like many other at The Domain, gives me the impression that they know they will do good business because of their location and couldn’t care less about the customer experience.
Dick’s is one of the few sporting goods stores that does CO2 refills for Paintball tanks, which would be great — if you could ever actually get them to do one.
I use a modified paintball tank to fuel my sodastream machine and I need to get it refilled every two weeks or so. Not only have I found that Dick’s refill machine is out of order 75% of the time, but even when it works it turns into a 30 minute ordeal for a $ 2.99 purchase.
Currently they’ve been «waiting on a part» for about 3 weeks. On top of the fact that I’ve gone out of my way to get my tank refilled and been turned away empty handed multiple times I’ve found that checking out at this store is often an ordeal.
There is usually only one register open and somehow I end up standing there for for 15 minutes trying to pay for my $ 3 refill on the rare occasions that they actually do it for me.
This is my first Unilocal review, that’s how annoyed I am by their cavalier attitude towards everything. Yes I know CO2 refills are not big business, but if you’re not going to commit to being prepared to do them on a regular basis then don’t advertise the service.

Allow me to add my voice to the chorus. Meh to vaguely unpleasant. I don’t buy sporting goods often enough to know how their prices compare as a general matter. I picked up some boxing gloves and wraps.
I learned by asking that they will not price match for shoes with online competitors. The price difference was 40 bucks! Their loss. The place seems to be devoid of relevant staff in key areas although when the shoe guy did show up he was nice enough. The guy working the register could not be less interested in being there so it seemed.
Oh, and while I’m at it, the «bro”-like atmosphere of Dick’s does not appeal to me at all. Feels decidedly down-​market and like hanging out in a Hooters. But if the stuff they had was at good prices and the staff was nice, I don’t know that I would care about that.

I’m actually writing this review for a friend who doesn’t Unilocal.She called me yesterday about a horrible experience with the gun department. She has property in the country and is having problems with coyotes killing their goat herd. Husband sent her to buy a particular rifle at Dicks as he helped son with poor deceased baby goats. After salesman, «Eli» having her fill out the proper paperwork 4 different times, he decided not to sell her the gun. Mind you, she is a mature aged kindergarten school teacher with absolutely no record of any kind. He asked her why her «husband» wasn’t buying the gun, implying a woman had no business buying one. Really???
She left the store sans gun. Soooo, if you’re in the market for a firearm ladies, DON’T go see ELI at Dick’s. Guess he takes his store’s name literally!

Huge store with a good selection of all your basic sporting good necessities. I feel like the prices are a bit higher than academy but it also seems a little nicer, newer and cleaner.
They have a huge selection of athletic clothing here along with a super secret fitting room upstairs, away from the crowds of the downstair fitting room clusterfuck.
If you’re not looking for something incredibly obscure they’ll probably have it here.

Huge Dicks! Everything you would ever think you needed and more. Be careful if you go upstairs BC it has the grovery store affect, you leave spending 200 bucks and have no idea how.
I usually purhcase workout clothes, shoes and socks here but they have a full selection for every sport. Great customer service there is never a line.

Pros: Clean store, well lit, clean dressing rooms, reasonable prices.
Cons: No one that works here seems to know anything — just ask a question and get stupid looks from the staff. Lots of the merchandise is damaged (snagged shirts, missing pieces, etc.).

My son needed some soccer duds for an off-​season practice camp (Darn that the team took all their uniforms back right away!), and his teammate suggested Dick’s as the place to get the particular brands that are teen-​approved by his boy-​pack. I should have known that they are also pricey. Actually, everything in Dick’s is name-​brand and pricey. Unlike stores like Target and Academy, there is no store brand or even remotely cheaper brand. It’s all Nike, Livestrong, Hurley, Volcom, O’Neill and the like.
As some have mentioned, Dick occasionally has sales and clearances. If you are not a size small, you may be able to find something on said sales racks. If you are not budget-​conscious (Isn’t that what we call frugal these days?), you may even buy more than one outfit.
I was impressed with the size of the store (2 levels) and the range of sports represented; however, swimming is apparently not a big focus for them. Everything they have for men, women and children is displayed in one small upstairs corner. If you want running clothes, soccer clothes, or a canoe, you’ll find those downstairs. In the middle of the store is a section simply called Youth, where all the name-​brand clothes will beckon your teen like a homing beacon.
It’s a fun place to explore, at any rate. The clothing they do have is very attractive, for the most part, and the employees are friendly. You may just walk out of there looking like a million bucks.