Einstein Bros Bagels

This place just can’t get right.
The last FIVE times I’ve come here my order has been wrong. If the total sounds off, double check your ticket. Twice I’ve been wrongfully charged for two of one of my items. Also, even if they don’t have something, they’ll still let you order it, and only tell you how they substituted the bananas for bacon (no joke) when they hand you your wrong order. Always double check what you are charged and what is in the bag! It seriously is almost always wrong. For instance, I was double charged and given two bagel toppers. Instead of Nutella, bananas, and walnuts, they gave me maple spread, bacon, and pecans… I had to go up to them and question this. At which point I was told they were out of bananas, so they made me this instead. Oh, and my cranberry turkey bagel was actually just a turkey club with avocado.
Beware if you have food allergies, as I have ordered almonds and gotten walnuts or pecans several times with no warning. Oh, and if you get the fruit cup, stand at the register to get it, otherwise they won’t give it to you. Worst service. I’ll go to a different location from now on.

I’m actually fond of this place even though prices are slightly high for something as simple as a bagel. The Six Cheese and Asiago cheese bagel rank pretty high on my list. While I haven’t had their lunch entries, the breakfast sandwiches do a good job in filling me up in the mornings.
So far, I haven’t had any instances of getting my order wrong and I’ve frequented this location quite a bit, one employee who shall not be named or described always seem to be having a really really bad day. Normally, I would say this person hasn’t had their morning cup of joe yet but that would seem a little ironic here. Come on, your day cant be that bad already at 8:30am! I also notice there’s a high turnover at this location…
Anyway, if you’re heading this way and you wanna do something other than a breakfast taco (what you have against breakfast tacos???), it’s an okay place to drop in for a quick takeout in the morning. Just a warning — no drive through tho!

Terrible service. It’s no surprise the place was empty at 12:30pm on a weekday. Especially in this part of town, they takes very poor service and/​or product.
No greeting after attempting to greet cashier twice… as a customer. Had eyes rolled at me when I politely asked for a to-​go box for my son. Had our feet mopped over. Had to listen to inappropriate employee banter during entire meal.

This is a strange review. I liked my food but components were missing. I ordered a bagel and a sandwich to have later for lunch. I had a $ 2 coupon, which when I tried to use it, the cashier said, «This is for deli sandwiches only.»…I said, «This is a deli sandwich»…he then went to find a manager and they applied the $ 2. My bagel was delicious, later that day, I went to eat my sandwich and realized they didn’t dress it like the picture at all. The albacore was very tasty, but no lettuce, tomato or cheese that I paid extra for. Pretty strange to me, how do you not dress a sandwich? Any how, my meal also came with a side, I selected the fruit salad. I told the cashier and he walked away. I stood there waiting, and waiting and waiting some more. He finally came back around with windex in his hand. I said, «Dear, I never got my fruit salad»…he then gave me my fruit salad and I left. That was an unnecessary extra 5 minutes to this visit. Totally weird experience… delicious food but inconsistent service and no quality control as my order was incomplete and didn’t look as the picture did.

Bagels are good. Employees sometimes seem lost though they are gentle and friendly. I’ve been at that store 3 times and it was ok, not much. One time I was waiting like 25 minutes for my simple order and when I asked for it they noticed they had forgot to make my order… I’ve been in other Einstein Bagels in California and it was so much better.

Updating my previous 1-​star review (based strictly on poor service) to 4 stars. After holding true to my vow to «steer clear of here fer a year,» I have found service to be vastly improved. Orders are no longer taken down wrongly, speed of service has improved drastically, and the employees just seem to be trained much better and overall much happier. I don’t know exactly what happened during my year off, but whatever it was definitely worked. Oh yeah, the bagels are still top of the line, especially my favorite, the Six Cheese Gourmet. Congrats, Bros!

It’s a great place to head to if you need a quick bite! And their coffee is surprisingly good!

Shift leader has a lousy attitude when I expressed disappointment that they were out of poppy seed bagels at 11:45 am on a Sunday morning. What she doesn’t know is that every time I’ve visited this store they’re out of poppy seed bagels. This was my third visit.

I went here because I was craving a bagel and it seemed like it would be a better product than what you get at the grocery store. I didn’t have to wait too long and the staff was fine but that bagel absolutely sucks. I got the Sausage egg and cheese and it is what is when it comes to whats inside but for the bagel itself, it was terrible. It came out over toasted and kinda burned and gave off a bitter taste but it really just tasted like baked bread and not a «bagel» taste. I am from New York but not NYC so i’m not as hard headed as someone from NYC about bagels but honestly this is a sorry excuse. Even Breuggers has a lot better bagels and somehow they shut down and this place is still in business.

One star for at least having coffee ready. Only 2 selections available tho.
One star for the following
The person that brought us the food seemed nice.
Here is the problem with to go orders. You really don’t have time to come back is the reason you get it to go!
With that being said. The sandwich I ordered was done very poorly. When I grab the sandwich it falls apart. There was enough sauce in this sandwich for four.
I ordered a Santa Fe chicken. Did not expect it to be covered in so much of this sauce that is all you tasted! And having to chase pieces of the sandwich everywhere because it was so dam slippery!

Very welcoming and efficient staff. The interior of this Einstein Bros. looks a lot nicer than the heavily-​trafficked one near UT. Quiet and plenty of natural light.

Caution on carry-​out! I was in this area, so I stopped to get a box of bagels since the flavors are very limited on Ft. Hood. The man helping me was not very friendly or helpful. I ordered a baker’s dozen, and I asked to have the bagels sliced. Big mistake! When I got home, I noticed that ALL of the bagels were haphazardly sliced. It was going to be difficult to toast them. I only had a half of one of the bagels. A couple of the bagels looked old. Also, the savory bagels, ie. onion, garlic, were thrown in together with the pumpkin and cranberry. I discovered the worst part as I ate the bagels. I had pumpkin and cranberry bagels flavored with garlic and onion because the slicer had not been cleaned after slicing the savory bagels.
Since I don’t live in Austin, I sent an email on their national website. At this point, I hadn’t eaten any of the bagels so I hadn’t discovered the flavoring problem. I never received a reply or phone call. Next, I called the location where I purchased the bagels. The woman was apologetic. She talked to her boss, and he agreed to replace the 3 bagels (the 2 old ones and ½ bagel). The woman was there when I came in to get the bagels. She was extremely helpful. I would have given a 1 on service, but the second server was very helpful. I wish she had been there when I got my original order.

I really do like this place despite their obnoxiously high price point. Normally that is not enough to stop me from going because when it’s done right it’s delicious. However, about half the time at this location the product is slow and sloppy. The staff is great and the management is nice but the product is inconsistent. Practice attention to detail and encourage pride in your product fellas!!!

Looking for rotten attitude, incompetence and poorly prepared food? Look no further wait there’s more: bonus — listen to the staff jining each other.

Let me start with how much I love their Everything Bagel with Garlic Herb cream cheese. Plus their Vanilla Hazelnut coffee is awesome. However, the service is awful. The employees are nice but very disorganized. Some of them don’t know how to use the registers! They are often out of something or everything down to the half & half or sugar. If you are in a hurry then don’t come here. The tables are usually dirty & the whole place needs an uplift.

Location can be tough to because of parking but staff is generally welcoming even at 7am. Can’t recall any specific order issues with the exception of them being out of coffee one morning — eek! But they had it brewing and tried to fix the issue. I’m just always in a rush.
One day I was chatting with the guy taking my order and he explained why — they attempted something closer to the New York style of boiling bagels but couldn’t get the exact same because the water here was different. Who knew? I definitely can tell the difference now!

Einstein’s bagels generally ain’t cheap, but they used to have a bagel and coffee special for $ 3.99 that brought me in the store. Whenever I’m destitute this is usually the first place I’ll go when I’m out of groceries, however today when I walked in I learned that the chain had gotten rid of the special.
The manager, seeing my face when I cringed at the price, told her employee to give me a discount to knock a coffee and a bagel back down to $ 4. That being said, the employees have always provided great service and have never looked visibly disgruntled, despite not being paid a living wage (and not having a tip jar).
Unfortunately though, I probably won’t be going back to Einstein’s any time soon now that they did away with that deal. I’ll have to wait for some coupons to come in.
On another note: I’m giving this place 4 stars not because of the food or the chain, but because of the service; in particular, the manager that helped me today ten minutes before writing this review.
If you’re reading this manager,
Thanks for helping my broke-​ass out.

Chicken salad has no business being this tasty.
I was utterly dumbfounded by how good this bagel sandwich was this afternoon. Chicken salad on a honey whole wheat bagel… that’s it. Simple, familiar, and outrageously satisfying. And on top of it all, the guy who took our order must have been the friendliest dude in 12 city blocks. I’d go back for another one right now if it didn’t seem a little ridiculous.

Einstein Bros makes the best bagels I’ve ever eaten.
I had a toasted plain with plain cream cheese. Simple, amazing, delightful, fantastic, melt in your mouth. Oh, and I got a mouth orgasm. I haven’t had many of those, but I got one this time! No, I’m not a pervert, it was just really good.
I was full, but I wanted another one. I tried the «bagel thins» to see if they were actually tasty with blueberry cream cheese. Nah, not really. I wasn’t surprised. You just can’t beat the regular bagels.
The parking is absolutely horrible, but I don’t care. These bagels are amazing.

DISCLAIMER: I am one of those northerners that is convinced that Austin just doesnt really have that great of a bread selection. I’m not saying ATX needs a provençale Boulangerie, but even the french bread at whole foods is pretty sub-​par. Needless to say, I am a Bread snob and this review gets four stars not because of the quality of its bagels but because of the fact that they truly are, kinda sadly enough, the best bagels in the Austin area.
There’s not too much to dissect in terms of Einsteins. They’re bagels. They’re decent and they have a good array of bagel types and cream cheese flavors, in addiiton to a smattering of yummily over calorified bagels (try ones with berries and frosting on top).
Service is fast when theres a short line and snail slow when it’s a weekend. I’m never unsatisfied but definitely have had better. You won’t be unhappy with them, however, again… bread snob. Sorry.
…they say its hard to find good jobs in Austin. If anyones looking for a business/job…open up a place with GREAT bagels and breads. I know a ginormous handful of ATX transplants who will be there every day!