Enterprise Rent-A-Car

Professional and well-​educated staff! It was all around a great experience. The customer service was top notch. The location is pretty busy, so get there earlier, if you need to get somewhere.

I tend to be a pretty tolerant and patient person, but this is quite possibly the most tedious and trying rental experience I’ve ever had (I have to rent vehicles on a monthly basis). I arrived at this location at the time I was told the vehicle was to be available. 4 hours later followed by avoidant and vague answers from staff, the vehicle was finally available. I will avoid coming to this lot in future.
…Oh yeah, beware of the typical «non-​smoking,» but somehow still smells like smoke, lingering aromas.
It just baffles me that this kind of service is somehow
acceptable…I mean, it’s almost comical… I thought I was on an episode of MTV’s «Punked.»
The only reason I’m giving them 3 stars is, because after all all of that, they gave me a fully loaded, practically new Ford Explorer.
Mic drop.

I rented a «weekend special» for a trip to Dallas. I was very impressed with this operation and would definitely rent here again. Everyone was very professional. John, who took care of me, picked me up at the right time and got me on the way. I had one small problem with the car which was handled very fairly. Adam, the manager, clearly cares that customers are treated well and wants people to return.
A refreshing change from so many businesses now.
I highly recommend.

They always take great care of me! The new manager, Adam, is right there at the counter, helping customers. The previous one… not so much. I’ve rented often, whether because my car was in the shop and insurance paid, or other purposes and I paid out of pocket.

I’ve been here twice, both times having cars repaired right up the road so it’s a convenient location.
In both cases, the staff were friendly and quick, the price reasonable, the cars in good shape and the process pretty hassle-​free.
And, as they say, they will pick you up and/​or drop you off, although it’s an easy walk to the plethora of body shops and mechanics on Manchaca right up the road.

This enterprise is super friendly, not all locations are as nice as they are. My pick up was quicker than expected and the person picking me up was really sweet. They got 4 stars because they don’t have a key drop box. They said that it was ripped out but when I lifted the drop box to put in the keys, it had been filled in with foam. Super inconvenient for me.

We rented a vehicle from Enterprise while collision repairs were being accomplished. The staff at Enterprise was very professional and helpful and offered my wife several choices of vehicles. Both the check-​out and check-​in process were quick and relatively simple. The staff made a good effort in getting us a vehicle within the price rental allowed by our insurance company.
We’d rent another vehicle from this location again.

I was treated so disrespectfully by this crew at the Stassney office today/​yesterday and I only went there because they had a deal for 22.99 a day for the weekend. Last summer I discovered that Enterprise has implemented extremely prohibitive rules that they never had before so I discovered that Budget is a much more customer friendly company. I only decided to try Enterprise this weekend because they had a much better deal than Budget but because I don’t have a credit card and wanted to use my debit card I was told I had to bring in proof of employment and a bank statement. I arranged all of this to be available on my phone, but when I ran into a glitch and asked if they had a computer that I could pull up my email to expedite the process I was told they don’t have internet… Really? Enterprise doesn’t have internet? There’s so much more to this story, but suffice it to say I won’t be using Enterprise EVER again and I’ll dance on the company’s grave when and if it goes down the tubes. These guys in there were so despicable that I left hoping they lose their jobs. I couldn’t believe their rudeness almost to the point of bullying. AVOID ENTERPRISE LIKE THE PLAGUE especially if you’re an older woman.

No drop boxes only place I have ever been that didn’t have. Got to the one on Manchaca.

I went in for the weekend special and found the price and service were right on. There were a couple of Saturday staffers there who gave off a lazy vibe, but Megan, the manager was not letting it slow her down at all and was multitasking like a pro. She got the car checked back in for me this morning before she was officially open and got me a ride to where I needed to go. Efficient and effective people are what earn my business, and I will definitely rent from her again.

I took my car in to «Go Green Auto» to get some work done. I needed the rental for the weekend and called to see if I could get the «weekend Rate» and the answer I go was I can’t do beter than the rate as given with the Go Green Auto Discount”. Well, that discount was BS. What a pile of B.S. If I had taken it back and stood there to re-​rent it, it would have been $ 9.99 a day until Monday morning. I’ve rented from Enterprise for about 20 years since I was in college, but I’m losing faith.

Last week I was involved in a car accident when a guy in an SUV ran a red light and creamed me. Happy Valentine’s day to me. I spent ALL morning dealing with his insurance people, then MY insurance people, then getting checked out by a doctor, and THEN calling around trying to find a car to get me to work the next day. All while having a huge migraine, mind you.
It was not a good day.
After calling 5 different rental places and being met with «No, we don’t have any cars available.» I finally called the Stassney location. It turned out they didn’t have cars either at that exact moment, and just as I was about to throw my phone across the room in complete despair, the guy asked me my situation and by when I needed wheels. I wasn’t the most pleasant on the phone because I was so stressed out, but he did his best to find a solution for me, and he was the only person I had spoken to that day that went out of his way to do so.
He was super patient and helpful, and was able to get me a car in half an hour. By the time we got there to pick it up, he had it ready and with the top down (my two options were a pick up truck, and a convertible — guess which one i went for?). The young woman at the front desk who checked us out was also very friendly and after 8 hours of one of the crappiest days in my life, I was finally in a set of wheels after about 45 minutes of calling their location.
It meant a lot to me that this team went beyond the «sorry, we have no cars available» line that I had heard all day, and did what they could to help me out. The car was fantastic and their service was even better. Next time I rent a car it will definitely be with these guys, despite the fact that I live across town.

I should probably wait until I cool down to write a review but I just went to pick up a car that I reserved 3 weeks ago and I get there to find out that they have no cars and there are already two people in front of me waiting as well. The lady claimed it was just one of those weird things and she was doing everything she could to get more cars. I was on a super tight time frame and had an appointment in less than an hour before I had to hit the road for an important road trip. She finally offered a car at another location and said that by the time I get there the wait wouldn’t be too long… yeah right. I didn’t have time for that and had I wanted to go to another location I would have reserved a car there. But that wouldn’t have made much of a difference apparently because it seems reservations don’t mean anything. I obviously can’t depend on them for service so I will be looking for rentals elsewhere. I really needed that car! In my opinion there is absolutely no excuse for not having a car when a reservation has been made. Period. End of story!

5 Stars for Jeff and the guys on Stassney. They are the Stars! Great customer service and FAST!!! I’ve used them more than once and been equally happy each time. Kudos and Thanks.

There is a difference in WHERE you rent a vehicle and all franchises are not created equal. I have personally used the W. Stassney location on several occasions for my personal travel needs. They have always provided fantastic service and I that’s why I always reccomend them to my clients. I’m sure you can rent from anywhere but why reinvent the wheel when the W. Stassney Enterprise does a FIRST RATE JOB!