Factory Mattress – Northwest Austin

Jim was wonderful and made the experience awesome for us.
We made a big mistake when we ordered a mattress set from Mattress1One and were strung along for two and a half weeks with our mattress missing in action! We cancelled that order and ordered with Jim and it was delivered within 24 hours.
Factory Mattress even had the optional leg extensions in stock. Mattress1One just gave me a phone number to call to order them myself.
We even ordered an additional mattress set for our 13 year old.
What a great local company that cares about their customers! Amazing customer service.

Just received a call from the district manager at Factory Mattress about a concern I had with a purchase. He was helpful and respectful and is going above and beyond to assure my satisfaction with his company and their service. Feeling very happy right now.

My son came in from Portland for a visit so I was cleaning his room and discovered that a critter (mice I would guess) had chewed several wholes in his mattress. This was Sunday and he was due in on Monday. I went to the on-​line stores and found all the delivery times were running about a week. That wouldn’t work for me. I decided to go down to Factory Mattress (NW Store) and see if I could find something. Usually, I don’t get good deals when I have to buy something last minute. Lenny met me and I told him my situation. He pointed me to a Spring Air pillow top for 379! That was 100.00 under the best price I could find on-​line! They delivered it on Monday morning and hauled the «mouse pad» away. Lenny made my day! Thank you Factory Mattress for a great customer service experience! Mike

I have had the most incredible customer service experience with these guys. They stand by their mattresses 100%. Several months after our initial purchase, we realized we had made the wrong choice of mattress. They were eager to help us find something better, and the exchange process was fast and simple. Lenny is great to deal with. If you’re looking for a new mattress or just moved to town, I cant recommend this business highly enough.

Fresh off a terrible customer experience at Mattress Firm, I walked in 5 minutes before closing…
Everything was fantastic from the-​get-​go. The store was clean and orderly. No frills which is fine by me. Despite walking in 5 minutes to close, their employee/​manager Jim greeted us warmly. He committed all three of our names to memory and guided us through our shopping process. Their prices were competitive and their selection sufficient. I was told they were locally owned and I appreciate that. We made our purchase that night. The mattress set arrived on time and I was promptly called to let me know it was available for pickup (we opted to pick it up from the store). Jim greeted my wife and I by name and, despite currently helping two other customers at our arrival, had us loaded up in a timely manner without sacrificing customer service to the couple still shopping.
All around brilliant experience. We’ve only spent one night on the new bed but so far so good. Their 1 year «comfort warranty» against any poor decision making on our part is a comfortable offering. Thanks, Jim.

Salesman didn’t offer very much information about our options, other than price, and didn’t even tell us his name until I asked. Because it was a holiday sale, that used a lot of creative math in entering the price into the computer, and the salesman had to ask a coworker the name of the mattress we chose. Of course, I’m fairly certain he entered the wrong mattress into the computer, which was delivered to our house. However, because of the creative math he used to enter the price, and because there is no way I could have caught the mistake in the store, there’s no way I can prove they delivered the wrong thing. lt’s close to what we chose, so I’ll just keep it, but I won’t be shopping there again. Ever.

I was very pleased with my experience here. Mattress shopping and sales people are never fun, but Brian G really made the experience wonderful. This was not his usual store (his is Gateway) but he helped us (and many others since he was by himself due to his co employee at a funeral). I had been to a few other mattress stores, including another factory mattress, and he was the most knowledgable and helpful by far. I would seriously seek him out. He took what our requirements were and found options for us to try. Then he got us the absolute best deal he could with the specials going on at the time. He even worked with us to get a cheaper box spring since we went with a more expensive mattress. I was also pleased with the the fact that this is a local company. They deliver for free and take your old mattress and donate it to a local charity. Great place. I would recommend whole heartedly.

My wife & I shopped a lot of mattress stores We found the best product here for the best price. Our experience at Factory Mattress was very pleasant and low key due to the professionalism, courtesy and product knowledge of Dan Cone, our sales representative. Never pushy, always helpful and a really nice person… and folks… He’s an Aggie and I’m die hard Longhorn so you know he has to be OK!!! And; The price we paid was beyond acceptable for what we received as well!!!

Awesome experience! Shopped all over town and found the guy who helped me here to be super. Started at a national chain and they were pushy and when they found my price range out, stopped helping me and instead pointed from behind the counter. Went to a new place in town, something experts and had decided on a mattress, then when at the counter they pulled a fast one trying to convince me the price they had quoted me was no longer valid because I had not purchased the day before when I was in. Then I found this place Factory Mattress. I have lived in Austin for quite some time, but never realized that they are a local company and the sales guy said they have been around for 30 plus years. So this sales guy took the time to listen and actually asked me questions about how I slept and what issues I might be having.(wow, I am just buying a moderately priced mattress, not a house) The whole experience was more than I expected from a mattress store. During my shopping earlier in the year, I actually had a salesman at another mattress place offer me a beer! Delivery was on time and efficient. I actually had to go back to the store to buy a second pillow (my girlfriend decided my new pillow was hers) and another guy was there working. He was just as respectful as the first guy, even though I was just in there to buy a pillow! Already told my parents about this place (they are moving here in May) and they’ll be in to buy as well.

Overall experience was pretty good, except for one thing.
DO NOT buy a mattress pad from these guys. They go on and on about how this mattress as such-​and-​such warranty and they disclose how good this other mattress is, but in the end they «conveniently» forget to tell me that I cannot return mattress pad that I’ve opened. I didn’t even sleep on the damn thing!!!
I’m not mad that I can’t return an opened item, but it disgusts me how inconsistent they are about disclosing pertinent information. If I had known that I couldn’t return an opened mattress pad, I wouldn’t have bought it in the first place. I mean, how the hell do you even know if you like something without opening it??? Doesn’t make sense at all!!!
Needless to say, I won’t be going back to these guys. I get treated better at Walmart! =)
Update: 1÷21÷2014
Dan, the store manager, contacted me today and apologized for the miscommunication. Dan has agreed to exchange the mattress pad for store credit, which my wife used to purchase some bed sheets. Thanks, Dan! Wish you were there when I went in to return the pad. I guess I should’ve waited one more day. =)

We decided to check out mattresses to see if we could find a good Fourth of July deal. Factory Mattress had some really great sales and some super comfy mattresses. They also have financing options available. Justin was super nice and helpful. He wasn’t super overbearing but I kept trying to pull back and he kind of just ignored me. That was a little annoying. Overall, they are nice guys and I wouldn’t mind getting a mattress from here. They seems pretty trustworthy.

I had bought a mattress here quite a long time ago and felt like I got a deal so I went back. This was for a high-​end Simmons Tru-​Energy. The salespeople were kind enough and gave me a price well over $ 2,000. They also mentioned their price match guarantee. I went to several other stores to compare. I returned to get a better price which was still over $ 2,000. One call to Matrezz Guys on on Burnett and over the phone without even telling them I had another price from another store they were over $ 500 less. Very nice guys. Just matter of fact about their pricing. I returned to Factory Mattress and gave them the price and mentioned their match plus 11% they advertised. They hemmed and hawed about how it was below their cost. When I referred to their guarantee they mentioned getting it in writing, submitting it to corporate, etc and a bunch of nonsense. I ordered from Mattrezz Guys without delay and got it the following week. Same bed. Much better price. Small shop but the people who work their own it. The pricing wasn’t even in the same ballpark and their guarantee was useless. Make sure you put this little known shop on your list to do a comparison. Factory Mattress may be better for low-​end bedding.

Very pleased with my purchase at factory mattress. Got a Sealy from them. Michael Elder was my salesman — No pressure, great polite customer service and well informed. They price matched it for me twice. Their Delivery was amazing! Super quick and on time. They took the heavy EPT king mattress to the second floor even though I offered to do it myself later as I did not want shoes in the bedroom — they actually took their shoes off! who does that! amazing!

Let me state my search was for a King siz WATERBED mattress with semi motion. Yes yes i know the 80’s called and want there bed back.
The truth be told I have had one since I was in the 6^th grade and can Not sleep on a regular mattress for more then 2 nights without feeling pain
So like a crazy person from the past I called like 10 places in town to find who carried a mattress aka Bladder in there store since mine was not patchable.
And I found one here!
Justin was very nice on the phone and great in person.
Thanks Factory Mattress for saving my back!

I had a great experience here.
Positives: Sales guy was helpful but not pushy. He seemed to know his selection well. He came up with options that were actually lower than my price range. He was willing to negotiate. I appreciate that their starting prices aren’t so inflated. It’s locally owned.
Negative: There was only one person for 4 sets of shoppers, so the sales guy had to do a bit of running around. The selection was good, but not great. The signage could be more obvious about the «stats» of each bed (firmness, coil counts, content, etc.).

Went on a search today for a new mattress set for my teenage son who now at 6’1″ has outgrown his twin size mattress. Was looking for a basic queen size set to last a couple more years before he heads off to college. Was greeted by a friendly sales guy who gave a standard pitch, but once I told him I was looking to spend under $ 300, he happily directed me to a couple of choices. After shopping a couple other places in the area, we found this to be the best deal for quality and price in that range. There was no upsell pressure and the experience was positive all around. I would recommend them to anyone looking for a good mattress and a great deal.

What a nasty, nasty experience. Sleazy salesman became outright rude when I mentioned that it was my first store visited on a search for a new mattress and I wanted to check out at least one other place before making a decision. He told me his offers were no longer valid and I was to leave his store!!! I was outraged and asked for his name, but he just smirked and walked out on me! I approched the other sales guy in an otherwise empty store, asking for the rude guy’s name, but he didn’t want to get involved. I drove a block to Mattress Firm, and a lady there sold me a fine high end mattress and restored my bruised ego.