FedEx Office Print & Ship Center

Super nice and helpful employees. I go to this location at least twice a week due to my job and I always get a great customer service regardless who’s behind the counter.

Thank you, Amy for printing up my artwork on the fly! I emailed in images of my artwork and she resized them and made them look great all within an hour! Thank you for your super quick turn around time; I greatly appreciate you! This is my favorite print place. Keep up the great work.

Great service! The guy that helped me was very nice when the print machine wasn’t working, and then he printed my tickets for me and didn’t charge me! Great customer service! I will be back.

This location is easy to get in, easy to get out of. The place is well lit and the staff is very nice. I highly recommend this location for your copying and shipping needs. The rental computers work well and we were happy with our experience.

Super busy location. First I thought no one cared about customer service but then I realized there were only two people for 10customers at once and they had two broken copiers. Then one guy came to help, slooowwly, but that’s the way it goes when the store is hectic– they need to take their time and finish their task otherwise they’d be running around like crazies. In the end, an hour later, I had my super color copied diplomas and was happy. Plan for double the time– it’s a busy location…

Complete ineptitude at this location. DO NOT TRUST THEM with important Fedex documents. Even after talking to their associates about how to fix the problem, they still bungled the process. I just don’t understand how hard this could be. They cost me a lot of money by screwing up a routine overnight. No, there wasn’t bad weather.

This place had horrible service! We wanted to make one copy here and the process is ridiculous. You had to put money on a FedEx card but they somehow could not tell us exactly how much one copy would be so we had to guess how much to put on the card. With our luck, we guessed one cent off and that just threw a huge monkey wrench into our hopes of making a quick stop at FedEx.
If you need a competent person to help you out, please don’t waste your time on this place. Perhaps they’ve gotten better workers since I’ve been here but I would not chance it, personally.

I go here often for my document and mailing needs and every time the lady working the mornings has been super helpful and makes sure everything is done right. Couldn’t be happier.

I know that there are times when closing time means closing time. However 10 minutes before close of business should be plenty of time to make 40 copies. I walked into this store to make 40 copies at 10:50pm, I was promptly told by the CSR that it was not possible. Then proceeded to tell me that they open at 8:00am and I would have to come back. If this location turning such a profit in their day to day sales them they should hire CSR’s that help people and want to work till their shift ends.

Amanda was awesome! She really knew how to address the customer’s need.
Super friendly and very professional. Thanks!
Fedex you are going to lose this awesome employee if you don’t get better computer solutions in place.

Holly at Fedex helped me re-​size and save $ by doubling up images per sheet. I had poor quality images, so she told me how to email her some larger original files. Then she printed proofs over and over until they looked great. She showed me where to find the right sized envelopes to put my items in and called my cell within an hour after leaving the store to say my stuff was ready. I was so impressed with how helpful the service was there. I was so impressed with how patient she was with me and how dedicated she was to getting me some good-​quality prints. I’m very happy with how everything came out.

So my résumé needed some work. For whatever reason, my document file wasn’t sending or printing out as it should have. The staff at this location helped me fix this. JOHN R. IS NOW A TRUE ADULT WITH A TRUE ADULT RÉSUMÉ!
The rates are very reasonable and they’ll ensure that you walk out with the most perfect document that you need. If they’re that helpful with documents, I can only imagine that they make shipping items terribly easy as well. I’ll definitely keep using them as a resource. You should, too.

I have been taking my business here for years, but never again. The service just keeps getting worse. I know that they’ve been without a manager for months but the new manager, Karen, is worse than having no manager at all. I called to complain about a problem that I had and it was clear that she didn’t want to hear any constructive criticism. Oh, and God Forbid, that you mention to Patty that you are shipping something to your «partner.» I could feel ice as soon as I said it.

My parent’s wedding pictures are starting to fade. The album is an irregular size and the photos will not fit on a home scanner.
I visited FedEx Office to see if they could scan the documents to preserve them. They refused saying the pictures were copyrighted. There is no writing on the photos or album indicated a photographer name or studio. When I showed the back of a picture, the woman said «see» as if to say they were copyrighted. However, I pointed out that it stated «printed on Kodak paper».
I mentioned that they were 38 years old and I was trying to archive them since they are fading. She stated that the copyright lasts for something like 80 years.
I left in disgust.
Give me a break and use some common sense in your business.

My business goes here as long as Kevin is working here. Ok, I might continue on if Kevin left, but he has made my experience with printing and mailing out projects ABSOLUTELY amazing. Aaron was good, also. Thanks, you guys!
Here is why I give a 5 star rating here:
1. take FedEx for what it is
It’s a convenient, last-​minute print, bind, package your project and go sort of place (for me anyhow). It’s an option that requires an email, phone call and then you stopping by with your credit card and double-​checking the job.
Knowing Kevin and crew has greatly improved the efficiency and cost of my projects. Other FedEx locations in N. Austin ARE NOT THE SAME RANKING.

just got back from an errand over there, so here’s my three cents:
positive:
1. they can do just about anything, and pretty quickly, too. it’s definitely NOT cheap, but if you’re looking for a place that can do just about any project, this is it. two years ago, i gave them a cd of photos and they were able to print them out on nice photo paper, hole punch it, put a plastic cover on the front & back, and run a plastic spiral binding through it. i sent this in as my portfolio to a school (and was accepted!). the price hurt — $ 32 — but they did a good job.
2. free use of office supplies! i asked at the front and they brought me a long stapler so i could staple together my self-​published magazine (too big for a regular stapler). i just took it to the side of the building and worked for 15 minutes and no one bothered me. given, i think you’re expected to make some copies or something before using their supplies, but it’s still awesome to have free access to tape, scissors, staplers, hole punches, glue, pens, and probably more stuff if you ask.
negative:
1. the two guys working there were being unbearably bro-​ish and kind of loud while customers were around. one of them was loudly complaining to his co-​worker about how some woman who worked there had called him and asked him to come to work early. THEN the phone rings, he answers, laughs, and AGAIN loudly starts telling the person on the end of the line the exact same story. DUDE. i know it sucks to get called in to work early, but there’s no need to broadcast your unwillingness to be working WHILE CUSTOMERS ARE IN FRONT OF YOU. i could hear him from the other side of the room.
2. PRICES. i’m not sure what the average cost is these days for making copies, but 9 cents for a black & white, one sided photocopy seems a little steep. there’s not even a lower price for printing double-​sided, even though it saves them paper– 18 cents. for one piece of paper! maybe that’s how they are able to provide free use of office supplies…
overall it’s a helpful, albeit pricey, place to get any kind of print work done. the shopping strip they’re located in also has some other decent stores, like hobby lobby and restaurants.