FedEx Ship Center

Oh wow, so one of my fav Unilocalers had written a not so fab review of this place so I was kinda scared to go, but she told me it was a while back and I should go check it out. I went and found the nicest, most helpful guys working there. They were super friendly and made everything work and found the cheapest way for me to send my item. It’s easily accessible for me so I think I will be headed back again.

We went to this location with some trepidation last night given all the 1-​star reviews. We told each other «if they do better, we’re going to write a review». Well, here we are.
We arrived at 8:40pm with my husband’s largest etsy order ever that needed to go to London THAT NIGHT. The site closes on the dot at 9pm. He needed a rare specific Fedex box (no Fedex Kinko’s in town carried it), he needed to box up the products, pack it, tape it, et cetera. (Be aware, this site is Fedex-​Fedex. Not Fedex Kinko’s.) Despite initial reluctance and concern, the employee did a great job finding the box, loaning us tape, and helping us get the package out (as other employees stood by with a cart full of boxes waiting to leave). She even participated with a smile in some high-​fives celebrating this order going out. We’re very pleased that what could have been a disaster will hopefully, with Fedex’s help, be an opportunity for my husband’s business to move to the next level. They’d already locked the door, but all the lights went out while we were still getting in our car. Thank you for the help, you know who you are at Fedex!

I’m not a huge fan of FedEx but its how AT&T insisted on shipping my iPhone 6. I woke up early launch day to wait for to arrive. I had to go to work at 3 so I was hoping it would show up during the day. Guess what it didn’t.
I called to ask FedEx to leave it at the door and they insisted I needed some paper work stapled to the door. They claimed they tried contact the driver but really felt they just put a hold on the package and had it sent to this center.
First I live in south Austin and I’m sure there has to be some place down south they could have left it but whatever again. I woke up early and got there 15 minutes before they opened so I could be first in line and get my phone. Since they ruined my dream of having my iPhone 6 on launch day this was the best I could expect.
At about 8:50 I noticed a bunch of cars in the parking lot and I knew that I should probably go get in line. I went over to the door and started the line. Everyone else saw what was going and got out of their car and came over. 9AM rolled around and we were standing there wondering if they were going to open. 9:05 still nothing. I tried to walk around through the garage but they closed it.
I know I was being impatient … I know but when 9:10 rolled around and a line of five people were all out front talking trash on the location I think my frustration became justified. I’d say they finally let us in at 9:15. no apology no friendly smile. they just took my info and took their sweet time getting my stuff.
I feel sorry for you if you have to deal with these people. I hate to say it but the post office could

Yeah — so I knew we were headed here the night before and looked up the address on where else, but Unilocal of course. When i saw that every review was for one star I knew I was in for a treat. I tried to keep an open mind however.
This FedEX shipping center opens to the public at 9am. It is even posted on the door. We arrived this morning at 8:45am. Well the doors did not get unlocked until 9:10am… seriously. The least they could do would be to open on time. It was not that there was no one there. The garage on the side was open when we first pulled up. I could see someone in there through one of the side windows too.
Anyway at 9:06am we attempted to walk over to the garage part that said employees only, but it was closed. They did open and we were first in line to get our package.
The lady working the counter could have had some customer service skills and I agree with the other reviews on this as there were none at all. The whole place seemed a bit unorganized too. So basically if you have to come here do not be in a hurry!

In a hurry?
Want great customer service with a smile?
Knowledgeable, on the ball staff?
Hell, even just someone at the counter when you come in?
Then do NOT go here.
Stick to the FedEx office over on Guadalupe where the people are actually professional, knowledgeable and care about good customer service.
I had to literally hunt down someone to get help.

Worst location ever! A customer and myself had to walk through the offices and into the garage to locate someone to help us. Upon finding ONE person to help, customers on the phone took priority over me. On top that, I called to have my package held at the location and it was put on the truck anyway. Way to go Fedex! If I could give you zero stars I would. Hire more people because this location is absolute shit!

If I could give this place less than one star, I would. FedEx is a obnoxious company who clearly cares about business customers. They have no regard for residential customers.
Today, I drove down through rush hour traffic (4pm on a Friday afternoon), to retrieve a package that FedEx left a second notice for. The driver left a notice saying «Retrieve package any time after 4pm @ Techni-​center Location.» So I showed up at 4:15, in this completely out of the way spot on 183. It’s out near the airport, it has a line of cars 3 miles long that are stacked up, and generally is in nightmare traffic conditions.
At the place, the woman behind the counter simply stated that the package would be around when the driver came back. «Julio is slotted to be back at 5pm,» she told me. So? My notice says 4pm. I just drove 30mins to get to your location. What recourse do I have? None. Go home, she suggested. Come back tomorrow? Or wait until after 5pm.
You MUST be kidding. I also called the FedEx 800 number only to get some girl who sounded about 16. She told me that even though their driver might have screwed up, she would make sure he got a note telling him that he estimated his time wrong. Big deal. Oh, and I could wait until Monday, or I could go get it Saturday myself.
I offered a counter — how about YOU deliver the package you failed to give me at the place and time you said, and I’ll be around tomorrow to accept it. «Sorry, that can’t be done. We have delivery drivers for Saturday delivery, but not for you.» Screw FedEx, screw this location, and do yourself a favor — never use them.
You know who DOESN’T suck at delivering packages? UPS.
SN

Fed ex is unable to transfer packages between shipping centers for the customers’ convenience. If the package ships out of Round Rock, but the customer lives in downtown Austin, then that customer needs to drive to Round Rock to get the package, rather than a nearby Fed Ex warehouse.
Their customer service by phone and email is awful. Safe yourself time, and don’t even contact customer service. They just talk politely and don’t solve anything.