Firestone Complete Auto Care

Every time I have to encounter them something goes wrong or very poor service
Between no calls back or losing keys
Not the best location for vehicle service

I went in at 7:45am to get two tires and an alignment done. There ere no employees inside. I was the second person in line waiting. I watched what turned to be the office people in the shop showing a mechanic something on his phone and they were all laughing. Meanwhile, another customer walked in. I made eye contact with both gentlemen and they proceeded to walk over to another mechanic and show his phone then start laughing. Then another customer walks in. Now there are four customers waiting to get help. Ten minutes later the two gentlemen come into the office, one walks into a back office and the other says «I’ll be right with you» and does something on his computer. Clearly they don’t want my business. I turned around and left. It’s very unprofessional and disrespectful to look waiting customers in the eye to socialize with your coworkers. I went to their competitor and was greeted promptly and couteously. They gladly took my $ 700. Do not go to this store and support apathetic employees.

Not over exaggerating but the staff and Manager Manny are always clear about what needs to be done and HONEST about what has to be done. Thank you continued great service

Caught a flat last night and wouldn’t be able to get to any shops before they closed. Called Firestone since its hours are 7:00 AM-7:00 PM and conveniently located very near me. Rep said they had my size tire and could get seen first thing in the morning (important as I needed to travel and the sooner I could get service the less late I would be).
Arrived at 6:50 AM to sit in the parking lot and be the first one in and get on the road. They couldn’t even bother to actually be open on time. I waited ten minutes and all the lights were still off, doors locked, and no cars arriving. Didn’t have time to wait so I left and went to a tire place who was actually open and ready to conduct business during the times they advertise being open. Won’t even bother trying Firestone again.

$ 75 oil change due to synthetic oil that my car absolutely needs according to the person who checked me out. prior to this, the first person i spoke with and also other mechanics and my car manual stated that i have two options for the type of oil that i can use. although this associates statement was not entirely accurate it was not entirely truthful either.

Needed a battery replaced. Nothing difficult but seemed to turn out just fine. However the customer service representative I had the displeasure of dealing with, Jake, was surly and passive aggressive. When checking out, he mixed up my car with another, and his temper went down from there. Threw the paper work and keys at me, and said in a sarcastic tone, «You have a splendid day.»
Manuel the manager and Peggy, who initially took my order, were pleasant to deal with, but would really not want to deal with Jake’s attitude again.

Mistakes happen, but terrible customer service is intentional.
I’m an 8 year client with this Firestone and I am NEVER going back to any Firestone again.
I am extremely disappointed, confused, and upset by the treatment I received this morning after my car needed to be repaired because of a mechanic’s mistake. I took my car in for service (new starter, serpentine belt) ¹¹⁄₂₈. On ¹²⁄₅ my car broke down. Upon inspecting the engine, a pulley and belt had completely come undone. I had my car towed into Firestone yesterday ¹²⁄₇ for work and the technician said it was completely their fault and I would not be charged. He said the pulley was not screwed in properly and fell off. I did receive an apology but was told I could talk to Manuel, the manager, for a reimbursement on my towing.
The technician (tech #2) this morning was rude and questioned why I wanted a reimbursement and wanted to charge me for the repair, even after the tech yesterday agreed to do the replacement at no charge. She was very very rude. Even after trying to explain the situation, she treated me condescendingly like I was being a princess. I expected Manuel to apologize or ask me questions to clarify the situation, but he could even be bothered to walk over to us, or look me in the eye, and also refused to take a reimbursement for by Über ride. It’s understandable that they need a paper receipt, but I also understand that it’s pretty easy for them to print my receipt if I sent it to their email at their office (which I have already been to three times and missed 5 hours of work at this point) with their printer. They merely both brushed the situation off as «not their fault, because the tech yesterday didn’t leave a note.» I’m so so disappointed and I will never be going to Firestone again.

Had an appointment for an oil change at 11 am. My car wasn’t even pulled into the garage until after noon when they started telling me all of the other things that are «wrong» with my car. It had been to the dealer twice in the past six months and had been inspected, and during the oil change it was discovered that the tires I had replaced in 2012 were now «5 years old» and it was crucial to have them changed today too. The battery was going to be $ 170 for my little Chevy sedan. I was afraid to ask about the tires. Not going back.

What can I say other than horrendous customer service.
I arrived here at noon on
A Sunday and was told since they were busy it would be around 3 hours for an inspection. Ok no problem dropped my car off and went home.
3 hours later no update. Have them a ring which takes quit some time to get someone to answer and they still hadn’t even started on my car… I was advised now it would be ready at 4
Called an hour later and no response
6:30 rolls around and they finally call me
Ok look I have no problem with waiting but please give an accurate time so I can plan my day around it
So when they finally call my car failed inspection because I need 4 new tires.
No problem this can be fixed however the blatant ripoff they tried to pull on me just because I’m female is absolutely unacceptable…
First it started with you have special tires…
Um last time I checked I have generic 16″ oem tires
Then Peggy gave me the I called everywhere to find you such a great deal speal
Oh btw that great deal??? Close to $ 700 for tires and labor WHAT?!! Even I’m not that dumb if you think you’re going to pull one over on me like that.
The same base 16″ tires you were trying to sell at $ 130 a pop were in the $ 55-​$ 70 range on tire rack tires direct and google shopping.
You know maybe if you were honest with me I might have given you my business but since you were not I bought the same tires online and had them installed for under $ 300.
On top of all this when I attempted to speak with a supervisor about my disappointment with there business practices they tried to act like they did nothing wrong
I would think you would want to accept feedback and try to rectify the situation
Oh well I guess I’ll take my business elsewhere

Customer service at its worst. Waited for almost two hours to have a tire looked at. The same tire I bought 5 days earlier that is now flat. Will never come here again.

First visit was incredible. I came in with a a flat tire/​doughnut spare at 6:45 on July 3^rd, 15 minutes til the 4^th of July holiday. They still had a backlog of jobs to finish up, but the guy (Joaquin, I think) added me to the list anyway, even after he noticed that another of my tires was low on tread and I would need two. Two guys stayed half an hour after close just to get tires on my car. Couldn’t be more impressed.
Second visit also good. I got an oil change, which was quick and well-​priced, then got an estimate on some suspension work I need done. The estimate came in at about $ 200 more than a quote I got for the same work at Rush Automotive in Round Rock.
Bottom line: fantastic customer service, great for routine maintenance, maybe a little too pricey for more involved work. Also, they’re regularly very busy, so I’d suggest calling ahead and trying to schedule an appointment for the next day.

Came for an inspection and it took 2 hours for them to even begin, and only after I went up to the desk and asked why my car was still in the lot. Suddenly I was next in queue and a service guy hustled out to get it. Pretty sure they just forgot, other customers came and went and I was given no notice that there would be such a wait. I’m still in the lobby waiting.

I took my car to the Firestone on Northcross Dr. for an alignment issue while driving across country. After they test drove my car they printed out the alignment record and everything seemed like it was in good shape. $ 75 later I was ready to hit the road.
As soon as I left the lot I realized my alignment didnt feel fixed at all. it still pulled very hard to the right. Something they could not have missed during their test drive. I mean you change all four lanes on the freeway with this pull.
I called the Northcross Firestone and they refereed me to another shop saying they were too busy and couldn’t get me in for a few days. So, I went to the shop Clock Tower Dr. They told me that I had to «repack my wheelbarings» and it was a $ 350 repair. So, I said your the «EXPERT» Ill trust you that it would be fixed.
Well, my car was not fixed. In fact the mechanic said that it wasn’t any better and probably wasn’t the correct diagnosis. But, the cashier was quick to get me out the door and $ 346.07 + $ 75 later I am stuck with a mis-​diagnosed car that still pulls to the right.
Thanks Firestone. I appreciate your «expertise»

I called around for about three days looking for a place to get new brake pads put on. I finally just went to these guys as everyone was about the same price. They took my keys with promises of getting the inspection ALONE in an hour and a half. The man then went outside «looked» at my tires while my car was still sitting right in front of the door, and then proceeded to tell me that I would need a complete overhaul of my brake pads and roters, on both axels… which would cost about 600 dollars. He told me that the roters were too thin and would have to be replaced no matter what (THIS IS WITHOUT ANY INSTRUMENTS). He did not use a micrometer, which is the only sure way to even judge such a thing, he just glanced. Needless to say, I left then and there.
I went to JustBrakes instead, they took my wheels off and actually inspected my brakes, walking me through what was wrong with them. I only had one roter that needed replacing, and the others were fine. I walked out of there happy and with a lifetime warranty for parts, service, and labor on my brake pads.

I printed a 25% off coupon from the internet for an oil change. I made an appointment, and showed up about 10 minutes late. They still got me in right away and the oil change was done quickly. The cost was about $ 25 with the coupon. Friendly, efficient service.