Homewood Suites by Hilton Austin-South/Airport

We stayed at this hotel for three and a half days. There were several positives I found with this hotel, as well as several negatives.
The staff was very friendly and attentive to my needs. They even let us check in early which many hotels won’t do. They also offered to pick me up from the airport. The breakfast Buffett was also above average and had a wide selection. Their laundromat was good too and affordable. Parking also was not an issue as there were several spaces available for the entire weekend. Beds were comfortable, there were two HDTVs and it came fully furnished.
Unfortunately, there were several issues with the hotel. First, I don’t think it’s been renovated in close to a decade. The building seems old, as well as several aspects of the interior (carpet, furniture, etc). Additionally, you cannot take a shower in this hotel without the water dripping onto the floor. Me and my friend took several showers and couldn’t do so without spreading 3 towels in the floor. Even then the towels were soaked and the water almost flowed out of the bathroom. The phones also didn’t seem to work properly as I could not make outgoing calls even to the front desk. We had a double king bed room and there was not a lot of space between the bedroom and living room. The hotel is also located in a shady area which I was told had gangs.
Overall I would not recommend this hotel. However, if you need a place for one night then you will not suffer too greatly.

I was pleasantly surprised by the cleanliness of my room and the quiet area of this hotel! After reading some reviews, I was a bit apprehensive, but honestly, the real reason I stayed here was because the nearby Hampton on gov row was booked up, and this was the only other hotel that I could stay nearby for my 30,000 per night bonus points. So I wasn’t expecting much, but everything has exceeded my expectations! I stayed in a king suite with sofa bed, and upon entry is a sofa, large screen tv, full size fridge, coffee maker and sink. There are extra pillows and blankets in the closet for the sofa bed, which my sis appreciated:) Through this room are two nice bedroom double doors which take you into the sleeping area, which has a king bed, comfy pillows, tv with dresser drawers, and bathroom with tub– which is all I cared about. Even the towels are soft! My only minor complaint is the beds– they are on the firm side and not as soft as hamptons but the soft pillows and sheets make up for it. I did not find my room old or dilapidated in any way– I stayed in room 100 which was away from everything in the corner and close to the exit. Plus the airport is only 5 min away and access to the UT area — the reason I stayed — less than 10 min. Will def be staying here again !

I chose this hotel because it had a kitchenette and I had 18 days to live there. The exterior is well kept and the lobby is decent enough. They serve breakfast every morning, and M –Th there is a «happy hour» with various menu choices: sliders, nacho bar and always a decent mixed green salad station and soup. There is also wine, beer and kid friendly libations. But beware at 7 p.m. SHARP they snatch it… and I mean SNATCH. If you haven’t poured up they will grab the bottle off your table like its coming out of their paycheck. (LOL)
The room: Upon entry there was a mildew aroma that was a bit off putting but hey its not a new build so these things happen. I don’t trust anyone else’s version of clean anyway so I come through the door with Clorox bleach and Lysol to disinfect. ‘The fridge/​stove/​sink & microwave were clean and in working order. The bed was neat and comfortable. The bathroom needed to be cleaned better the grout in the shower was black around the safety bar and the shower head… well it sucked! It was still warm upon my arrival so I went to turn the ceiling fan on and noticed the layer of dust. Then I went to the intake unit and it was horrible there was so much dust I refused to turn it on because I knew my allergies would take me out. I requested maintenance to clean but they sent housekeeping. NO BUENO! all they did was wipe down the visible dust and didn’t do a good job of that. With all that said it wasn’t that bad.

Got 2 joint suits, works well for 4 (sleeps up to 8) on the top floor, lounge area with a kitchenette and full fridge

Front desk woman had horrible customer service, was very rude and not accommodating at all! Asked for an extra pillow after housekeeping hours and she pretty much told me I was SOL! Will not be returning to this hotel.

I love everything about this place. from location, our room, breakfast, etc! Will definitely come back here again!

Had some issues with my hotel booking, may or may not have been my fault, regardless they jacked the room price up on us two days before the reservation!
We picked this location for the brand, not having looked at any reviews before booking. Not going to make that mistake again. The location is super convenient for getting to the airport but we hit traffic every day trying to get down town. There are a ton of hotels right in the same vicinity! Also for the full price I’d rather stay on the north side of the CO river (sans kitchen).

Staff and service was actually good, suite was roomy and clean. no problems. Until I realized I was charged extra for supposedly smoking in one of the rooms. If we ask for a NON-​SMOKING room, then clearly we would not screw that up! When we called to try to find what was going on all they said was that the room «smelled funny». My friend asked what it smelled like and their reply was «it wasn’t cigarettes, it was something else» ok so what was it? Obviously we couldn’t get any other excuse than that, how pathetic! Definetly not staying here again.

If you like to chain smoke cigarettes inside of your room — this hotel is for you. If you like a clean, smoke free, and good smelling room — avoid this hotel at all costs! All of the 2^nd floor is saturated in smoke.
The property wouldn’t be so bad if it were thoroughly cleaned, and they quit offering smoking rooms.

We spent 12 days during the 2014 holidays here while visiting our sons. Most of the reviews we read were spot on. It was a very comfortable place. Well maintained and efficient. The two rooms gave us some private space with two nice TVs. Lots of pillows. The breakfast was always fresh and had variety. They do dinners Mon-​Thurs along with beer and wine. I only had dinner there one night but it was good. Our room was well kept and had everything we needed to cook small meals and just relax. This was an outstanding value compared to the other four places we have stayed in Austin. It is not a 5 star resort but what they do, they do well.
We will likely stay here when we return.

This was definitely not the best Homewood Suites we’ve stayed in, and we were disappointed. First, at check-​in, we learned that this «pet-​friendly» hotel required a $ 75 non refundable fee for our little 20 pound dog to stay there one night! Seriously? Thats more than we would have paid at the «big Hilton» downtown and more than we’ve ever paid in any hotel before! We were shocked, since the more common fees have been $ 35 or so. That, along with a list of rules for pets convinced us that they really didn’t want to deal with pets at all.
Then we got to the room, and it was just, well, okay — it looked worn and needed attention. We wondered if we had been assigned a «dog» room in spite of being HHonors members. The A/​C was so loud, we weren’t sure we could sleep with it on.
The complimentary breakfast was good, but we probably won’t be returning to this hotel.

Homewood suites by Hilton knows how to provide comfortable rooms and excellent service for decent prices. I was here for work and enjoyed the extra living space that allowed me to get work done after hours. The hotel itself hosts a happy hour that provides snacks and beer and wines. The parking is close by and plentiful and the staff are very hard working and welcoming. The shuttle took me to and from other areas that were within a reasonable distance and there was no charge but I recommend you tip. The kitchenette was great too but I didn’t use it as I had a daily allowance for meals… Though I would have felt fine using the stove, pits and pans and utensils. I would return to this location and brand if on another business trip. Thanks Homewood Suites for making me feel like I was at home for the duration of my stay.

Had a great week-​long stay here! Staff was friendly, great housekeeping, nice, clean and spacious rooms. I enjoyed the amenities of the hotel including a full kitchen area in the room, free hot breakfast, dinner, happy hour and the fitness room. I would definitely choose this hotel again and recommend to friends visiting the area. It’s not located near anything useful however, there’s a free shuttle to the airport and we used UBER (taxi service) to get downtown for about $ 15.

We are visiting St. Edwards University for my son. The hotel we made reservations at was being remodeled and some weird characters were there. We had to make a quick change for a hotel. We went to the Homewood Suites and spoke with Kyle, who was very nice and helpful. We stayed for 3 nights This hotel was very clean with friendly workers. This will be our first choice when visiting Austin again.

Lorilee is the main reason for the 5 stars, talk about EXCELLENT customer service. When I arrived early for my check in I was helped by Dan who was well aware of my arrival. My husband is deploying and we picked this hotel for his 4 night leave for us to spend time together before he heads overseas. The suite we got was clean, spacious and perfect for us. We used the dining in services twice and it was yummy and convenient. We didn’t hear people next to us or above us and we were really able to take in the time to be together and my husband was able to rest and relax peacefully here and that’s really all I wanted for him. I noticed they would also go grocery shopping for us with a list near the coffee maker and that just makes them stand out even more. The morning breakfast is simple, yet perfect… You get eggs, sausage, a variety of cereal, donuts, bagels, toast, yogurt and even waffles you can make yourself! I loved it! If we come back to Austin, I will definitely be staying here again and recommend that you do as well! Thank you so much Lorliee for really going out of your way for us. Seriously very happy with our stay!

I stayed here during weekend 2 of Austin City Limits and was pleasantly surprised with how comfortable it was. The bedroom was separated from the living room/​kitchenette and provided ample space for lounging and winding down. We came back to the hotel wiped out from the sun and festivities and found the bed comfortable and refreshing. We plan to stay here again next year!

Observations–
I reported my stay and the manager stated they would get back with me, never did, I have removed 2 stars for that.
The Ugly-​mildew/​mold around tub/​tile/​faucet, bed off frame and box spring ripped (noticed only because bed caved to floor when gently sat upon). Towels above toilet=one soaked towel by morning (didn’t know it fell, had to go fishing, not cool).

It started with the mildew smell and finished abruptly with the TOOTH left on the bathroom vanity. We left this disgusting hotel.

Nice quiet place. Even has a tiny over priced grocery room if you don’t wannaorder out or go out to eat. Nice rooms, spacey. Only complain is our room had ants. Got into our bags and even after room service cleaned came right back by the time we returned.

I was forced to stay in hotels for about a month when my neighborhood was affected by the fires in Bastrop. The hotel I was staying at (The Omni) did not accept FEMA vouchers, so I asked this hotel if they were able to. They were not on FEMA’s list, but they made the effort to get on the FEMA hotel list so I could stay there. It was ACL weekend, and they made sure I had a room.
The room was nice, the hotel was awesome, and the staff was on a first name basis with every one of the guests. Even when I was staying across the road at the Omni, they let me do my laundry here.
They also provide a great breakfast, and most nights they provide a nice dinner. It’s not like cafeteria food either, they actually cook good stuff.
I can not thank them enough. LoriLee, Connie, Lindsey, and Madelaine… those are the only names I remember from my stay, but I will stay here again and refer anyone else as well. Without a doubt this is probably the best hotel to stay at in South Austin.