iCool And Fix

This was the most insulting experience I’ve had with a business. It takes a lot for me to give a bad Unilocal review, but i Cool has earned it. This review is for the Barton Creek Mall kiosk.
I was on the way to the Apple Store to see how much it would be to repair a broken display on an iPhone 4. I walked by this kiosk and the guy noticed me using the iPhone with a cracked screen.
He said, «Hey I can fix that in 10 minutes for $ 60.»
I felt a little unsure since I wouldn’t be getting fixed directly by Apple, but he said he repairs these everyday and made feel somewhat confident.
It ends up taking him an hour, but he replaced the screen. By the time I get home, I realize that I’m pressing buttons on the screen as I speak on the phone. Something that usually doesn’t happen thanks to the iPhone’s built in proximity sensor. I take it back and talk to the same guy about the problem.
He’s an older guy with balding hair. I thought I’d mention that since I’ve seen a couple different guys working there.
He says, no problem I can fix that. He then goes on to call someone and ask them what a «proximity sensor» is. Now I really don’t want him working on the phone, but he said it’s under their warranty so I let him attempt to fix it.
After a while he says it’s fixed. It works for a few hours, but then I notice the microphone, wifi, speaker, and proximity sensor are not functioning at all.
So I return the next day and the same guy tells me, «Just buy a knew phone, that one’s old anyway» while flirting with some teenage girls.
I’m enraged at this point, and ask him if this is how he treats all his customers. He proudly said, «Yes, and I’ve been doing it for years.» while trying to impress the girls who looked to be about 16 years old.
I learned a lesson that day. Don’t trust anyone with fixing your Apple products unless it’s Apple. Especially i Cool, who should be ashamed of their service.

This review is for the Lakeline Mall location in Cedar Park.
Short version — Took 2 weeks instead of 2 – 3 days as promised. Did not even fix all the issues they said they would. Cost almost as much as just replacing the phone outright.
Long Version — My LG G2 was previously broken and I had my buddy repair it. He did a decent job, but not the greatest as the proximity sensor did not work (this is what enables your screen to turn off when you talk as well as enables you to turn on your phone in the dark). This is extremely annoying to deal with, can’t even hang up on people when making a phonecall as the screen stays black. Apparently my buddy also ruptured my battery slightly, however it did still work. This cost us 60 dollars to have my phone in this amount of working order. Fast forward to a couple weeks later due to my apparently terrible bad luck with phones that month (I’ve never broken a phone previously) I dropped and cracked my phone again.
So this time I think, I might as well suck it up and take it to a professional to fix the screen and the proximity sensor since many aftermarket pieces are why the sensor stops working in the first place. So I take it to the Lakeline Mall and ask around but apparently people do not like to touch LG G2s as they are a pain to fix. Well not for good olé’ John at Icool. This kid informs me of course he can fix it sir, he’s already fixed one before, no trouble at all! He then pointed out to me that the battery was ruptured, and I said well it still works, I dont want to replace it as it would cost more money. He tells me no problem and he’ll hook me up with a spare battery if he has one! And they can do this all within 2 – 3 days!
Still not happy with the asking price of 150 dollars with tax I decide why not just to get it done and over with in a few days. Keep in mind you can buy a brand new unlocked LG G2 online for only 200 dollars. So I leave my phone in John’s ever so capable hands.
Fast forward to almost two weeks later (1 day short) and my phone is ready to go. So I go to pick it up and they replaced the glass as agreed upon, looks nice and a brand new battery, even though I didnt ask for it. They did honor the original price, however the problem is, they didnt actually fix anything but the screen. The proximity sensor, the reason I was willing to pay 150 instead of another 60 wasn’t even fixed. I call him up and he informs me that he barely charged me anything and I have absolutely no reason to complain. Well when you DONT provide the services you OVERCHARGE for, I feel I have every reason to complain. I should have just had my buddy sorta fix it again for 60 bucks instead of paying someone else 150 to sorta fix it again…
Update: The screen is already cracked less than 1 day later. It was in my pocket, not pressed against anything, not dropped. My advice, stay away from LG G2’s as well as these guys with their shoddy workmanship and empty promises.

I took my Samsung s4 in on Sat. Oct. 4^th for a screen repair. I was told it was going to take 1.5 hours for the repair, which was fine. 1.5 hours later when I came to pick my phone up I was informed that they cut a wire and now needed to order a a lcd/​digitizer due to their mistake. At this point I was told that I would be without my phone for 3 days and it would be ready for pick up on Tuesday around 3. I left work Tuesday and had not yet received a phone call from them so I called to be sure it was going to be ready before I made the drive. Nope, it was not ready, the part had not come in. Try back Thursday. Now I’m at 5 days without a phone. On Thursday, I call and they tell me it’s ready. Thank goodness, I think. Another 45 minute trip to Barton Creek mall and finally I’m on my way to get my phone back. I get there, test the front and back camera. Back camera works, front camera. Not so much. Hangs for a few secs and then a message, «camera failed» and it freezes. Front facing camera does not work. Lovely, I’m now pretty frusterated. The guys says he will work on it and call me when it’s ready. No time frame given. I make several attempts to call and get an update, no anwser, no way to leave a message. Oct. 18^th, two weeks later, I had still not received a call. I call them once again and finally get an anwser. He tells me it’s ready. Why am I the one making all the calls, why can’t someone give me an update on my phone? Customer service here is definitely lacking granted I’m not very nice either. Discount on this service, none. 2 full weeks without my phone. I finally pick it up and test it a bit. Home button feels funny, but I am done with these people at this point. I pay, full price very unsatisfied and move on. I would NOT recommend these people to anyone. Worst experience possibly I have had EVER.

I have an iPhone 5 and my screen cracked. My first instinct was to go to the Apple store. But they told me to make an appointment and the cost associated with the repair was a lot more than i was willing to pay. I was sure that there were other alternatives to the Apple store and went to the iCool kiosk on the second floor by the food court. They were able to assist me right away and the price for the repair wasn’t nearly as high. They had me fixed and ready to go within 15 min and even put a screen protector for free. It was definitely very convenient and I will recommend it to anyone who wants to save time and money on the repair of their phone. Good service, guys!