Sears Auto Center

Horrible service. I went in to test/​replace a battery I purchased there. They refused to help in any way, forcing me to go home to get more tools. Thus taking enough time, that by the time I returned they were closing, and didn’t have to do any more work. All they were willing to do was test my battery overnight.
Then when I wanted my property back, so I could leave, one of the employees had the audacity to threaten me.
My advice, go elsewhere.

Buy your appliances elsewhere. Went without a stove for weeks due to a technical error. 3 hours on hold and the only resolution was to reorder and wait another week.

Great Service with quick turn around. I recommend them 100%. Finding a trustworthy Auto center to service my vehicle has always been very scary for me being a single mom. I had full thorough honest disclosure from the beginning regarding issues on my vehicle with warranty on service.

Sears auto at Barton Creek is the best. I went in to have my engine checked and apparently it needed an oil change. As a woman that’s the type of reliable efficiency I need. They’re honest and dependable as well as knowledgeable. Great management!

These guys are terribly disorganized, no direction for waiting customers. Not really the most slick sales people either.
It’s generally considered slimy to start with the most expensive option.
Eavesdropped on several other people who were talking to their sales people and heard all of those people like «yeahhhhh what are the less expensive options.»
If I didn’t get a flat tire in the mall’s parking lot, I would not have come here, praying I won’t have to come back.

These guys do not tell they’re customers if something else is wrong with they’re car, they will just let it brake down again so that you have to come back. Sean especially is someone you cannot trust. Do not take your car here! DO NOT TAKE YOUR CAR HERE! Unless you want to pay a ⁵⁄₁ service to part ratio and have to deal with idiots AND not even get your car fixed correctly, DO NOT TAKE YOUT CAR HERE!

Sears has completely lost me as a customer I will NEVER STEP FOOT in this place again !! We bought a 999.99 Dacor convection oven at Sears did not have the trim kit to go with it yes, you heard right no trim kit, so we were lied to by Sears about the size of the replacement and we had to buy a saw to make the cabinet fit the replacement Dacar! After the big lie that they told us they had one in stock and will send it to us well when it arrived three weeks later it was the wrong size after telling the the model numbers inside of the microwave !! So after that we had to return it and called Sears 3 hours on the phone to correct the mistake well guess what they did it again WRONG SIZE… so this time we complaint to the Manager and he said he will correct this problem and deal with it… three weeks later WRONG TRIM KIT!!! waiting three weeks AGAIN LIKE DEJAVU the trim kit was the wrong size AGAIN it was so big it was ridiculous looking!!! I COULD SCREAM BY THIS POINT!!! AFTER THREE TRIES I CONTACTED DACAR and was told why would SEARS sell you a 299.00 trim kit that doesn’t fit that model number when in fact the trim kit that fit the Discovery Dacar was 499.00 and sold at that price everywhere !!! So Dacar told me where to purchase the trim kit for the Discovery finally called Groekers on line sold us a 499.00 trim that fit!!! We still did not get a refund after the last mistake and Sears claims check is in the mail that was in December 12^th. NIGHTMARE ON SEARS STREET will never have my business again! This is the worst experiance ever Sears is gone down hill and people this is a warning to all of you beware what you buy from Sears !!! You are on your own… but I did warn you. RUN!!!

They pretty much suck here. I have a $ 4.99 oil change coupon that I have been trying to use because I am a Gold VIP. I just wanted an oil change. No tire rotation, no alignment check… Just an oil change.
Every time I try to go in, it’s 2 – 3 hour wait. So, this time, I made an appointment.
It took them 38 minutes just to check me in.
After checking me in, they said the wait was 2−½ hours for just an oil change. I was prepared though… I told them that I had an appointment! Apparently, that doesn’t mean anything. He said it was like the doctor’s office, and you just have to wait your turn. Well, at the doctor’s office, people with appointments get priority. He also said, «We are not Jiffy Lube here. You should always expect a long wait.»
Imagine making reservations at a restaurant, and when you get there on time, they tell you that it will be 2−½ hours to get a table. Shame on this place.
They are rude here as well. This was consistent while I watched all the people in line in front of me. (How can they even have so many customers?)
Funny thing is that they have a sign at the service counter that says, «Guaranteed fast service».
FAIL.

Simply AWFUL customer service. No one is even in the store to help. When I finally found one of the 3 people working there, she seemed annoyed to help me. I understand not always enjoying your job, but don’t wear it on your sleeve. I will never go back to this Sears.

I came to this sears looking for some Christmas presents and a gentleman by the name of Quinn was very knowledgeable with the stores prices as well as current popular tools. He was polite and very resourceful. If you cone to sears ask for Quinn. He is the man to help you out. Thank you
P.s.
Your boss should give you a raise.

Unilocal, Google, and Sears Auto all show that this location is open until 7:00 PM. This is not true, they close at 6:00 PM. If you show up at 6:05 with a dead battery, they will turn you away even though they are supposed to be open.

If you haven’t been in Sears lately you should visit, you’d be impressed, they’re are some real sweet merchandise and deals in here !

This is a horrible store. The inventory is completely hit or miss for what is out of stock. Finding a register to pay at off peak hours wastes so much time. I would buy a dishwasher here, but otherwise I wouldn’t even consider shopping here.

We bought a top-​of-​the-​line LG Refrigerator at SEARS (July 2014). Well, we tried. We ended up sending it back.
The salesperson was helpful. The price was as low as any local competitor. They had the fridge we wanted for delivery within the week. What could possibly go wrong? Everything, it turns out.
You need to understand that SEARS dispatches delivery in Austin from Florida. They over-​promise a schedule they can’t actually meet. So, our 11−2pm delivery showed up at 10pm. They will send delivery people who have zero experience. Our inexperienced delivery guys had never even seen this fridge before and were unwilling to take the doors off — a necessity for this large fridge — given the typical entryway. I could almost understand that. Promised to come with help the next morning and try again. Ahhhh. But dispatch in Florida was going to have none of that. So for several days we got broken promises, appointments that were completely phony, and eventually an offer for completed delivery in another week!!! That ended it. Come in a week and take it away. Meanwhile, BESTBUY managed to get the same fridge to us, installed completely, before SEARS got back to us. It’s called competence for those of you who are unfamiliar with it.
Our conversations with SEARS were ultimately about them coming to realize who really runs their appliance business operations — the dispatcher in Florida. The end is near, SEARS, when the tail wags the dog.
[A delivery of a beautifully designed SOLE elliptical exercise machine a year ago from SEARS almost ended in disaster when the delivery/​install team decided to ignore the instructions. I had to disassemble and put the nuts/​bolts in correctly. I also had to straighten out electrical pins which were bent by overly rushed installers. The display appeared to be defective, but correcting the pins solved my problem. Of course I paid for this install —- which I actually accomplished.] I think I’ve finally learned my lesson — if you aren’t bringing it home and doing your own install, STOP and reconsider. SEARS will screw it up.

I had an 8am appointment for an oil change, but they did not open the doors until 8:10 am. I was misdirected to the rental car area once I informed the employee that I had an appointment. It was not that big of a deal because the service desk was around the corner. Once I was in the waiting area, the employee informed me that my only pair of keys had been locked in my car. Turns out this was not the case, but still alarmed me. I was then checked in and quoted one hour for an oil change because they were short staffed. It took about 45 minutes total, but the experience felt unprofessional.

Went to the appliance department in Barton Creek Mall twice. The employees are not trained and have no idea what they are doing or saying. I had done quite a bit of research prior to showing up. Worse yet, no one seems to care.
Sears will be going out of business one day for sure.
We went to the Best Buy just off Southwest Parkway and had a great experience there. The appliance part of the store seems to have been outsourced to Pacific Kitchen and Home. Employees were extremely professional and very well trained. Prices just the same as Sears with all the same extras.
Go to Best Buy for appliances.

This store wonders why they are losing business they are extremely disconnected from the public. First of all why would it cost me 21.99 for a pair of pants in the store but 46.00 online its unfair pricing and when you actually order them online you have to pay for shipping also this is just silly.

I’m sitting in the waiting area, been here 2 hours and just checked to see when my truck would be done. They haven’t started on it. I made an appointment 2 days ago and they said 2 hours to replace my alternator. I’m here with several others and they are being put through the same thing.
DO NOT COME HERE. This place is not being managed well. There are plenty of other places you can try.

I will never get anything delivered from Sears again. This store assured me that my mattress would be available on the day, even up charged me for weekend delivery even though it was the only time in two weeks they could deliver.
The day of the delivery, they don’t even call to give us a window for when it will be delivered. We called, and waited through their crappy music for half an hour to learn it will be at our place between 4 and 6. At 6:30 we call and finally get through at 7. Told our house is the next stop. At 8:30 I call and at 9pm I’m asked to reschedule for several days later. I ask for an address and I’ll just go pick it up, nothing. Only a repeat that I have to wait another five days.
Here I thought that the other reviews were one offs or just bad luck, but no Sears delivery is terrible

I had a 5 star experience here but giving Sears 5 stars is just weird so going with 4 stars.
I went in on Thursday evening expecting to pay about 1,000.00 on a new refrigerator and left paying less and also got a new washer. The Kenmore fridge was a steal at 495.00 and 499.00 for the HE Kenmore washer. The earliest deliver was next day but I scheduled it for Sunday to give me time to clean out and get ready for possibly cute delivery men :-)…
Friday, I got an automated call with all the deets to make sure appliances would fit through doors etc… Check!
Saturday, I got the automated call with time «window»… Check!
Sunday, I got a human call saying that they were on their way and would be here in 20 minutes.
The delivery guys were indeed cute and friendly and efficient! And fridge and washer are working great!