Jack In the Box

When I first moved to Austin I would go here in the morning as it was the easiest place to get to on my way to work. There was this older gentleman that was always working and had some of the best customer service I ever experienced. Well he is no longer there in the mornings and this place has gone to hell in a hand basket. Every time I go here, which is very rarely now, my order is always messed up. This morning was the last straw, I ordered an Extreme Sausage and it only had 1 piece of sausage and 2 eggs on it. Thanks for reminding me why I stopped coming here.

Wow… rolled up
To the window that’s open 24 hours and whoever is at the drive thru says they are not taking orders right now… No explanation or anything. Shouldn’t they turn off their lights!!!

I strolled in 10 minutes after they closed the dining room. The door was WIDE open and someone was standing at the front counter. Immediately he said they were closed. I told him «You’re door is open… Are you saying you won’t serve me?» Someone else walked up and said «We stop serving the dining room at ten, sir».
I was hungry and had cash in my pocket, their door was open, and they refused to serve me.
Personally, I think that’s bullshit. I work customer service also and I’ve went out of my way to keep the doors open for customers after hours if they need it. Not to mention, they’re turning down money.
IF YOU’RE GOING TO REFUSE WALK-​INS AFTER A CERTAIN TIME… LOCK THE DOOR.
Bullshit.
Edit:
As far as fast food goes, I like Jack in the Box. Usually, Jack’s got my back! In fact, I’d been to this one a hand full of times with no complaints… But this experience was particularly annoying… and their refusal of service, I think, was unnecessary given the circumstances.

My son and I have been here 3 times so far. so far we have never been disappointed still loving the tacos my son still loves getting his bacon ultimate cheeseburger and I still enjoy having my jumbo Jack with cheese. so far drive through experience has been pleasant. we expressly enjoy the convenience of not having to get out of the car number one and the number to that they are open when my son gets off of work after midnight.

Honestly it’s jack in the box ! You can’t expect much but they have a great value options compared to whataburger across the street! They must need a new speaker because he couldn’t hear anything I said ! Slow service but food is decent !

BURGER REVIEW: I’m trying to avoid putting fast-​food burgers on my burger list, but I have to give an A-​OK to the «Hot Mess». It was hot and it was messy, alright, and I tried to eat it while driving, and THAT was a hot mess. But it honestly was not bad a burger. On the grilled «sourdough» bun (jury’s still out on that one) and covered with a hot messy sauce, jalapenos, onion rings, and pepper jack cheese – this burger was worth three stars, and inclusion on my burger list, for sure. I would’ve geeked-​out like I usually do, and snap a pic, but I was weaving in and out of traffic on the I-​35, while juggling burger in one hand, and napkin in the other. Cellphone photography at that point seemed a dangerous impossibility. Peeling the burger-​paper back without getting Hot Mess sauce all over my face, and avoiding collisions were the two main challenges. I pulled through – no collisions, and only a fleck or two of Hot Mess sauce on my face. I’d call it a victory. I ordered iced tea and curly fries, and they were, well… two-​star. But this kinda tasty burger bumped it up a star, and got it a seat on my burger list.
So, well done, Jack. You still creep me out, but your food is A-​OK.

This place does not suck. This is the cleanest one I have ever been to, the workers treat you as if you were in a restaurant and come by to check on you. Superior service and great tacos!

This place sucks.