Clueless and unsanitary. I’ve never seen so many people in one place with absolutely no direction. And the manager on her cell phone. 15mins to get a BOB. Everyone using their hands to handle food and not one time did I see the use of sanitizer or the sink. Horrible.
Fletch R.
Rating des Ortes: 2 Austin, TX
This Whata sucks. Be prepared to get trapped in the drive thru for thirty minutes minimum if you go anytime after ten pm. The parking lot is such a disaster in planning that even if you go inside to get your food, you will get trapped by the line. Also the food is worse than at many other locations. Service would be considered subpar even at a McDonalds.
Raquel C.
Rating des Ortes: 4 Austin, TX
A Texas staple fast food burger joint. Personally they have the best Ketchup and Mustard, whoever thought of the ketchup packaging is a damn genius; also Spicy Ketchup?! BUTOFCOURSE. What makes Whataburger special is its particular and familiar taste, I eat it before I leave the state as a way of saying goodbye. Side note; If you are going to a party/get together buy a bunch of large onion rings and large french fries, its always a crowd pleaser.
Jessica C.
Rating des Ortes: 4 San Marcos, TX
I feel silly leaving a review for Whataburger because there are very few people who don’t know what to expect when coming here. But this review is strictly for service. We came through the drive thru after 1am which is a busy time(I was DD). The employee on the intercom made sure to read our order back to make sure it was correct. Then after it took awhile the manager handed off our food to us apologizing for the wait. And made sure we had everything we needed before he left the window. When I got home our taquitos were actually rolled up very nicely and not sloppy. Which honestly during such a busy time I expected it to be thrown together. At 1am you normally don’t care what your food looks like anyways. But I really appreciate the fact that even during such a busy time all the employees at this location were making sure everything was done with accuracy.
Tammi H.
Rating des Ortes: 4 Austin, TX
I came to this location this evening(01÷26÷16) after a long and horribly insanely bad day at work. It was close to 10:30PM, and without thinking, I went through the drive through and ordered food. Alas, after I’d ordered, I pull up to the window just to discover I’d forgotten my wallet at home. I tell the drive through rep, and felt extremely embarrassed, and yes, a little sad. haha Long story short, I told the drive through rep that I’d forgotten my wallet, and that I would be back in 10 minutes because I live about 3 blocks away from this location. I went home and got my money, and walked in to get the food. They had it nearly finished and were packaging it when I walked in. The cashier was kind, and laughed and joked when I made a comment about it being Monday all day long again. The drive through rep was courteous and helped out a lot. I generally have good experiences at the location, but at a time when I was already on the verge(HORRIBLEWORKDAY!), these two employees really made it better with their positive attitudes and friendly interactions. Thanks, y’all! As far as the food, the chicken strips were good, and the fries were excellent.
Diana B.
Rating des Ortes: 1 Austin, TX
The service at this location is utter garbage. A 40 minute drive thru wait, and the server Jen had a really condescending attitude. I ordered a Patty Melt meal for myself and my boyfriend got a HBCB with a powerade. When she read back the order to us at the window, she neglected to mention the HBCB. When I asked, she was like«I was just saying the drink order.» Okay, sure, that’s why you mentioned my food and not his. Then she told us «you need to move forward for curbside pickup, the person behind you just has fries.» …Okay? Like I care what they ordered? I’ve been waiting for 40 goddamn minutes! Not happy and if I ever return I will be speaking to the manager about her awful behavior.
Cait P.
Rating des Ortes: 1 Plano, TX
It literally took us 35 minutes to get our food on a sunday morning. Are you kidding Whataburger?! If I wanted to wait that long I would go to a real restaurant.
Eric A.
Rating des Ortes: 1 Austin, TX
I can’t speak to the quality of food at this location but the service is horrible. After ordering, I say in the drive through for no less than 25 minutes. By the time I finally got to the window to pay and get my food I wax late to an appointment and had to just leave. I would have left earlier but they have a curb around the lane so once you are in it you are trapped. Most Whataburger drive through a are slow but this is one of the worst.
Benetta P.
Rating des Ortes: 5 Pflugerville, TX
I love stopping thru here. I always get HOT fresh just the right amount of salt French fries. I don’t mind waiting. Nothing drives me crazy than hitting a drive thru and sticking my hand in the bag and pulling out lukewarm or cold fries. You have never messed up my burger order. I like tasting my condiments on my burger. Other places give you ¼ tsp of ketchup or mustard. Just irritates me to death. There us no burger like whataburger.
James H.
Rating des Ortes: 2 Manor, TX
I’m just burned out on Whataburger(all locations). They’re consistently getting lazier with how fresh the fries are and how juicy the burgers are. Lately, they’ve tasted rather dry and they don’t come out that hot. I’m not sure what’s going on, but Wendy’s surpasses them at this point. The staff is always great, but I’m not too impressed with the cooks.
Jeanette H.
Rating des Ortes: 5 Austin, TX
You know you visit a place too much when you walk in and the employee says«Hey! Welcome back. I haven’t seen you in awhile». Sir don’t come for me… :-/ Anywho so I may or may not come here more than I care to admit. However, I am convinced this is the cure to prevent any hangovers after a night of drinking. It is also great when one is just craving a burger. I have a few favs I tend to rotate between which are the #1, the patty melt, hash brown sticks, and the honey butter chicken biscuit. The honey butter for said honey butter chicken biscuit is delicious!!! It is now sold in HEB stores but I haven’t gone that far to try it. That could be dangerous for my inner fat kid. As for the service most of the time it is pretty good. The employees tend to be friendly especially at 2am when dealing with drunk groups of people. I’ll keep coming back here because who really wants a nasty hangover when Whataburger seems to be the remedy to prevent those.
Jesse L.
Rating des Ortes: 1 Granbury, TX
Waited 15 minutes to be told my order was set in the wrong place… No thank you.
Stephanie T.
Rating des Ortes: 4 Elgin, TX
Never disappointed when we come here. Fries are always good and the a1 burger is my fav!!!
Cornelis P.
Rating des Ortes: 5 Dallas, TX
Stopped in for some late night munchies after spending the day at the X Games. This is standard Whataburger fare, but that’s what I like about Texas. Service here was great and deserves to be commended.
Cher E.
Rating des Ortes: 3 Austin, TX
I love Whataburger. Most of them have great service(especially the one next to Ihop on I-35S) but this one on Braker ALWAYSGETSMYORDERWRONG! On one occasion, I sat in the drive though for ten minutes at the speaker waiting for the woman talking(to her coworkers) to respond to me. I backed out of the drive though and went home. A second time, I ended up being charged for a large fry that I didnt’ ask for, nor did I pay for. I had to sit in the drive though for twenty minutes to wait in line to get a refund. When I got to the window, the woman insisted that I asked for a fry. I had to show her my reciept and then instead of giving me the refund, she says«Well, I can just give you the large fry». I didn’t want it in the first place! THENJUSTYESTERDAY, I thought I made a simple order by just getting a jr cheeseburger with bbq sauce. She asked«you want the bbq sauce on the burger?» I said yes. I get home, open the bag, and there is an opened bbq sauce dipping sauce container in my bag, but NO bbq sauce, pickles, onions, mustard or tomatoes on my burger! Not only that, but I was charged $ 0.30 cent s for the bbq sauce container, that was opened … and that I didn’t request in the first place. This location needs to be investigated. I think the drive through workers are too busy stealing money from the customers to pay attention and get orders completed correctly. From now on, I’m going to the W. Anderson location or the I-35 location next to I-HOP.
Shin L.
Rating des Ortes: 2 Torrance, CA
It seems Whataburger is about as abundant in Arizona and Texas as Starbucks(or coffee) is in California. Almost every block I drive passed I happen to see one(or a Sonic’s). I suppose that’s why I really don’t get what the big deal about Whataburger is. I really wanted to like Whataburger. I wanted to feel like I «got» why there are so many still in business, and that there was some sense of guilty pleasure that was unmistakably fast food making this place special. I’ve had it four times now including the hatch burger and the double cheeseburger upon the advice of locals, and I still don’t get it. Their meat is dry and sub-par, the fries are overly salty and boring, and the burgers as a whole leave more to be desired. The selection of condiments is nice, but as far as fast food goes, there are much better things out there.
Tasha B.
Rating des Ortes: 4 Austin, TX
Sometimes you go to a fancy party that has beautiful and tiny hors d’oeuvres. It’s supposed to be a classy affair so you don’t want to shovel them down your gullet like its you are a feral child recently introduced to civilization. So you mix and mingle and try to shush your grumbling stomach. By the time you are able to get out of there, you realize it is late, you are tired, and your options are limited. That is what is known as a Whataburger night.
Henry W.
Rating des Ortes: 3 San Francisco, CA
Holy crap Whataburger. You know that saying you never miss something until its gone? Well they don’t have freakin Whataburger in San Francisco! Fuck, where am I going to get some chicken tenders with country gravy and buttered toast at 4 am in the morning after a night downtown hmmmmmmm? I’m sure as hell ain’t to whip up some chicken tenders, batter, and a deep fryer at 4 in the morn! Do yourself a favor and eat as many chicken tenders from Whataburger as you can!!!
Joycie E.
Rating des Ortes: 4 San Diego, CA
Whataburger, where have you been all my life? Upon coming to Austin for the first time, we stopped at Whataburger for my first Texas meal. Typical fast food, with orange being their main color scheme. Typical fast food options, so I chose a Whataburger jr. meal with a chocolate shake. Mmm, the shake was delicious. The fries were equally as delicious. The burger… it was good until I discovered it’s loaded down with mustard. Really? Ok, fine. I’ll eat you anyway. Once was not enough, so the second and third visits consisted of chicken strips, sausage bobs and another burger, this time with bacon. Of course, yummy soggy fries accompanied each. Even though I prefer to call you waterburger, no one seemed to notice. I will see you again.
Auhsoj V.
Rating des Ortes: 4 Austin, TX
After landing and getting in our rental, my gf and i took off north of austin to get settled in the area where we planned on staying. And as soon as we drove in, i had to have Whataburger. ordered my favorite order #1, with jalapenos, and a chocolate shake 10mins later, i had a huge smile on my face. to be honest, the burgers are just standard burgers, except they’re made to order and big for fast food. what makes Whataburger great is their options and everything thing else they offer. Plus it’s 24hrs! Sausauge Bob’s are amazing!(Breakfast on a Bun with sausage) Chicken strips with country gravy, texas toast, and fry’s is a delicious change. Warning: mustard is standard for burgers, if you don’t mustard, make sure you let them know.