Laurel Ridge Apartments

TERRIBLE APARTMENTS, i would never recommend these apartments to any one. Management dosnt stay for longer than 4 – 6 months before changing fuck people over by over charging rent and ridiculous non optional fees apart of your lease. In need of serious renovations before someone legitly gets hurt. Terrible customer service, scary and sketchy to even livenon these premises. Bed bug problem and tried to blame residents. The list goes on but you get the picture save yourself while you can.

Honestly have nothing good to say about this apartment complex. I had to put down a large deposit because my credit isn’t the best. I left the apartment in great condition and only received $ 60 back when the lady in the office told me I would be getting back at least a third of my deposit (which was over $ 1000). I paid for an extra day to move out and they charged me $ 150 for one day past my move out date! Which is ridiculous seeing as I pay $ 800 a month. Not to mention they locked me out so I was unable to finish moving and lost a few items. The property is always dirty and smells because the trash is always over flowing. The only nice person on the property is the maintenance guy who responds almost immediately and is always very pleasant. The pool is always disgusting and the hot tub wasn’t even running or clean the entire time I lived there I didn’t get to use it once. There were nails sticking out of my carpet that never got fixed and my AC only worked for about half the time I stayed there. The cops were always being called and there was always some neighbor yelling or pounding on doors … The place is a terrible (ghetto) neighborhood. If you have any issues the People in the office say they will get back to you but they never do. I do not recommend this complex to anyone unless you enjoy the smell of trash, an unclean pool, fearing for your life and shady staff.

wow just went there to ask why no one contacted my brother in law about his application. They lied to my face about talking to him then gave me conflicting reasons for accepting new renters. Also they had the office closed when I got there at 1 and didn’t open till 2:30 and had that conversation with me at the door never invited me in the two women just stood there blocking the entrance. worst customer service I have ever received. I wouldn’t recommend this place to anyone there are so many other apartments with good service in this town.

Worst Apartments ever. Never any parking. Units are in need of renovation. They charge for Cable that is not optional.
Trash everywhere, supposed to have garbage pickup but no one ever takes it.
Only good thing was the on site-​maintenance.

HORRIBLE. Please do not even consider moving to this place. However they do accept most people as long as you don’t have any evictions on your renters history. The staff is usually very rude, except for maybe 1 or 2 of the ladies that work here. They only have a 1000 dollar budget here so if you are expecting to have a wonderfully working AC or to be a well lit complex in the dark… I would never consider moving here. I have been living here with my husband for almost 1 year now and we absolutely hate this place and cannot wait to leave. If you enjoy being scared for your life while trying to walk to your car in the dark. This is the perfect place for you. There is so much ghetto here it is amazing. My husband and I are very kind and quiet people that keep to ourselves. We shouldn’t have to feel afraid to walk to our own car in the dark. Some of the people that live here just give us the total creeps. The other day we were standing by our car in DAY LIGHT, a group of people in a car drove by giving us the most dirtiest looks as if they wanted to hurt us or something. DO NOT WALK AROUND HERE DURING NIGHT TIME, it is way too scary. I am not a paranoid person at all but this place is ridiculous. The pool here is nasty. Their so called «gym» is a trashy basketball court LOL. I have even heard that a woman who lived on the first floor got raped because some men jumped her balcony and broke into her apartment. There is always something «ghetto» happening here. Sometimes it takes forever for them to get the maintenance done here. Especially due to their low budget…1000 a month budget is clearly not enough to fix all the horrible things here. They had signs at the ONE garbage dump written on an ugly piece of cardboard taped to a stick saying «trash here». What is that even? They should be very embarassed that they can’t even make a proper sign. The rent here is decent, but not decent enough for what you get out of it. The appliances look like they are from the 1980’s. We have found many better apartments for almost the same price, so we made a total mistake to move here. The only great thing about this place is that it is right by HEB. This place is just pathetic and most of the staff sucks. The maintenance guys are very kind and seem to be doing a lot more work than the people at the front desk. A few of them are very snobby which I cannot understand since they are working at LAUREL RIDGE apartments. Also the carpeting here is pretty bad. There were a few spots where nails were sticking up and if you stepped on that part, expect to hurt yourself basically. Asking them to get a maintenance man to come fix it is like asking for a million dollars. Can’t blame the maintenance guys since they aren’t the boss of everything here. The parking here is okay, only if you have a sticker. If you are expecting a visitor, expect them to have to park on the street just to visit you. They do not have nearly enough visitor parking since most people that live here do not have a parking sticker to park in a normal spot, so they take up all the visitor parking spots. I have witnessed someone’s package getting stolen off their porch/​balcony area… this place is just… the projects I guess lol. I wish that I could give this place ZERO stars because it honestly doesn’t even deserve one star. They need night time security here. I don’t want to feel scared walking here at night to my car or having bird noises made at us from these odd people that live here.

I am currently selling my home, and my realtor arranged an appointment with this property’s leasing office to fill out an application and tour the apartment. The apartment’s website, as well as listings on
and
stated that they accept dogs up to 75 pounds. My realtor called earlier in the day to confirm this and was told by a property manager that 75 pounds was the weight limit.
Within the first five minutes of the meeting, we were told that this was a mistake, and the weight limit was actually 25 pounds. My dog is about 55 to 60 pounds. I had them pull up the listing on their computer and showed them that the weight limit did indeed say 75lbs. They offered me what I felt was a very forced and insincere apology, and stated that they would not be able to consider me as a tenant. To be honest, the overall impression we got was that they were looking for reasons not to rent to me from the moment I walked in the door.
I am a professional, I have a good income, and a solid employment and rental history. However, even after offering to pay a larger deposit and/​or higher rent (I really wanted to live in this location, as it would have been very convenient for me), they still weren’t interested in anything I had to say — they didn’t offer to speak to anyone higher up to see if an exception could be made since they clearly made a mistake, they simply told me «no» over and over again. When my realtor said that he would never refer another client to them again, they simply said «That’s fine.»
The two managers we talked to were rude, unprofessional, completely unsympathetic and seemingly unconcerned with the fact that they made a huge mistake, and had wasted my time and my realtor’s time (I took time off of work for this appointment; my realtor spent 45 minutes in traffic to get to the meeting).
Luckily, I found out how unprofessional and incompetent the employees of this property were before I handed them an application fee or worse yet, signed a lease. It looks like I dodged a bullet here, and based on my interaction with this company today, you should too. Skip this listing and keep looking.