Pain Care Physicians

Love the staff. I have been to Bastrop, San Marcos and Austin. We recently relocated to College Station and there are NO Pain care Dr’s in this area. Kim (my Dr) suggested the Bastrop Location. Even though it is still a long drive I am Blessed enough to keep her as my Dr. She has been my Dr for the past 18 month’s and when you feel the comfort level with a Dr like that you are lucky. I have had 2 injections with another scheduled. Sometimes these procedure’s just dont work. Sometimes they do. But it is not the fault of this professional staff. Kim and I have set goal’s for myself that I feel comfortable with. ALL the office’s have the nicest most caring staff. I read the bad reviews but they may be made by some that are angry with getting not what they wanted. That is why it was important for me to write this review. Kim and the staff at Bastrop and the staff at San Marcos and the staff at Ben White are all awesome. If you live with the daily chronic pain that I do this is the best place to go as they find every option out there for your pain to get under control.

This place is fantastic, Dr. Fronk and PA Kim are amazing. They spend a significant amount of time with you, they do a thorough examination, answer all of your questions and are willing to try alternative methods for pain care as well as traditional. After my 2^nd visit, they knew my name. My fiancé even went in to get a work note for me and before he said anything, they knew who he was and why he was there. They are always on time, I am never left in the waiting room and they are always very accommodating with scheduling. I did have a procedure done, which they had someone sit with me beforehand who gave me all the information I needed and still answered all my questions. I was very nervous, but Dr. Fronk and his staff were very gentle and calming. They provided partial sedation and a Where’s Waldo page for distraction while you are laying face down during the procedures. They did not force any procedures upon me and anything they ask for is always within reason.

Never again will I ever step foot into this location. The doctor did the spinal injection only after he cleaned me off ice cold stuff, if he gave me any thing to numb me it did not work this was done 10/01.2014 ,
I now know better and for that reason I will never go there. again,
Having a back problem is bad, having a bad experience along with it is worse.

This place is THE WORST. I was hit on my bicycle by a drunk driver and have been in excruciating back pain since. Dr. Carroll stared at his computer the entire time and examined me for less than 5 min. Make sure you remember every single time you’ve ever been prescribed any pain killer and every doctor you’ve seen in the last year because he will quiz you on it and if you forget tough shit for you. I forgot one thing and he told me he couldn’t help for at least 2 weeks! That’s ridiculous. Trust me people go see someone with compassion. These doctors are not here to help. They are rude and completely desensitized. There may be a FEW success stories but clearly the bad reviews outweigh the good ones. Don’t be ignorant. Go see someone else.

Dr. Joshi spent the entire visit looking at the computer, never assessed me 75 $, Then ordered 2,500 dollars of labs, many I had already done. Then said if the insurance didn’t cover his expensive patches, he would write me a prescription for pain pills, when I called back 4 hours latter. He refused to write a script for the pills and instead send in a script for 480 $ suboxone pills. The next appointment he only yelled at me for not getting my records to him. (I thought that’s what he was reading on the computer).
I went to his partner, who is much better. I suggested some diagnostics like an MRI. I tried to make an appointment to see his partner and he wouldn’t let me. Then when my car caught on fire and I couldn’t afford the 1,000 MRI. He said if I didn’t get the test he would not refill my script. (That’s extortion right?). On the way out they did a UA that cost 2,900… Mind you this is with insurance. Oh, we won’t even mention the 45 min waits to be seen, or a 25 $ charge for them to do the paperwork for a prior authorization. (the form the pharmacy sends in for a signature) I thank Dr. Joshi for being so incredibly shitty, that he forced me to find Dr. Marks who is wonderful and diagnosed my bursitis in one visit, and improved my pain in 3 weeks!

I have been a patient here for 3 months now and I have to say I am very happy with the staff and doctors. I don’t get the bad reviews. Both doctors are nice and caring and take the time to listen to me. Vanessa, the scheduler, has been nothing but professional and prompt in returning calls. And I have never had any issues with getting refills in a day or two. Glad I didn’t get scared away by the negative reviews.

I ended up leaving the practice due to unnecessary injections that only made me feel worse. Then the urine tests started. These are recommended to be RANDOM so why would I get one at every monthly Appt? Makes no sense– I could do all the drugs I wanted as long as they were out of my system by the date of my appointment so it is just another revenue stream. Then they wanted me to see a psychologist on my dime. That did it! Lucky for me, my internist took over my meds and I only have to see her every 2 months!

Dr. Joshi was horrible. He doesn’t listen and interrupts you as you speak. The medicine he prescribed made me feel bad and didn’t lessen the pain I was in originally. I asked several times about side effects and he couldn’t/wouldn’t answer me. I am not sure about other Doctors within the practice but I would never recommend this one.

horrible doctor

Dr. Joshi is absolutely the most unprofessional M.D. I have ever seen in my entire life. I began visiting him in March 2013 for back pain. He immediately suspected my visit to be «drug seeking». As standard practice I was prescribed norco in which I did take to relieve my pain. He ordered an MRI in which I waited to get because of my anxiety with being enclosed in small spaces. Because of my delay in having the procedure completed I was even further suspected of being a «drug seeker». My MRI came back with 3 lumbar disc budges. He then created a plan for me that was impossible to follow second to my work schedule. Many times I left his office literally in tears to the point I actually missed work for days on end for the mere fact that I could not possibly arrive to work to take care of patients with my face swollen from crying for days. After about 2 months I expressed concerns about ankle pain in which he failed to accurately assess and diagnose. The impression I got when I expressed my ankle pain to him was one that basically stated «oh…so now your pain is in your ankle». He is arrogant, unprofessional, and with little to no knowledge about pain and how to treat pain without being judgmental. Needless to say I stopped going to him — or actually I believe that he «fired me» as a patient — I don’t really know but I do know my last visit was unbelievably awkward as well as my visit to the chiropractor which is a whole other story. As a result of this incredible disaster I went to an orthopedic specialist who immediately took great concern for my ankle pain and my physical and emotional needs. He ordered an MRI which indicated that t I have a ganglion cyst to my right that needs to be surgically removed. Joshi — Who does not even closely deserve the title M.D. has engaged in failure to accurately assess and diagnose a significant health condition involving my ankle. This condition has gone unrecognized by him for 5 months and has caused me much grief — both emotionally and physically. What I have expressed here only touches briefly on the experiences I had with this man. Please consider seeking other services. This is NOT a person you want handling your care and needs.

Terrible Staff!!! These are the most unprofessional rude and non-​compassionate people I have ever encountered!!!
The procedure scheduler Vanessa takes the cake with her attitude and unprofessionalism, but now the reception staff has sunk to her level as well. It has become virtually impossible to get a procedure scheduled without calling back less than four times.
In the procedure area be careful, the staff will disclose information about your condition to other patients if they know you … my husband got plenty of confidential info about a co-​worker who is a patient there as well.
Dr. Joshi is a pleasant person, but has proven clueless in some situations. We are leaving this office seeking a more pleasant pain care provider, since they are here to relieve pain, not to cause one in your behind …

Dr. Joshi is the most unprofessional doctor I’ve ever encountered.
When I had my first visit with Dr. Joshi in October of 2011, he was gruff and unwilling to listen to any details. However, he was willing to take immediate action, so I put up with him. I have a chronic headache and Fibromyalgia, and I was changing from Austin Pain Associates (who are also awful.) Dr. Joshi was unwilling to address any of my other questions at that visit. All he was going to do that day was prescribe a new medicine. He said we would talk about the next steps and the overall plan at my next visit.
The next visit, a PA walked in. An incredibly frustrating PA, who managed to dodge all my questions. She wouldn’t advise me on whether I could take alcohol with this new medicine, about the long term effects of taking this medication, what to do with breakthrough pain or what lifestyle changes I should make to help the Fibromyalgia. After several visits I had a breakthrough. She told me how likely it was that one of my other pain medications was causing drowsiness.
After asking about what to do about my chronic headache, which the medicine hadn’t helped at all, I finally got an answer from a doctor I had never seem before. Long story short, he prescribed an invasive treatment that was not approved by the FDA for headaches. After my insurance turned it down, I decided not to get the treatment, and I didn’t appeal it.
I did ask about a nerve block that had been helpful in the past, but not a cure. Once again, it was an improvement
At my January appointment, I managed to convince the PA to *finally* let me see Dr. Joshi again so I could ask questions and talk about the next step. As soon as we (my mother and I) said hello, Dr. Joshi became belligerent, accusing us of all sorts of things and not giving us a chance to respond.
Some of the things he said included:
1. He had given me two options, the medicine and an option that I had refused. (The one that was not approved by the FDA.) That was all he was going to offer. I could talk about it all day long, but nothing could change his mind, and he wasn’t going to do anything else. (l wish I knew that this was my last option when I made my decision.)
2. The non-​FDA approved treatment was recommended by my PCP. When we said she hadn’t, he interupted with «Oh yes she did.»
3. I should stop doing my own research and seeking out second opinions. He wanted to «limit my universe.»
4. I had «forced» the PA to approve the nerve block (which Dr. Joshi himself had performed) and he wasn’t going to give me anymore injections. (Never mind that the PA talked about doing more injections and nerve blocks just before he walked in. And the last nerve block made me feel better.)
5. The rest of my treatment was psychological. This is true, and I have been working with a counselor. However, as I stormed out the door after the part about «forcing» the PA, he asked my Mom to have my counselor call him. (She didn’t dignify him with an answer.) As if me walking out on his verbal abuse was a sign that *I* was the crazy one.
We spent the whole visit trying to defend ourselves, but he would talk over us before we could explain. I didn’t even begin to ask my questions.
I had no intention of asking for radical treatments. I was surprised by the PAs offer of more nerve blocks. I wanted to understand what we were already doing. I wanted to know about the next steps that we both discussed. He left the door open at my last appointment, never told us he closed it and then berated us for not knowing.
Ironically, I wanted him to «limit my universe» by telling me about the most effective lifestyle changes for Fibromyalgia, like the best forms of exercise, OTC supplements, heating pads, ice packs and massage. There is a lot of information out there.
The other ironic thing is that I had no intention of asking for another opinion, but after this encounter, I probably will.
Update: My PCP told me Dr. Joshi sent her a note after the incident saying that I wanted more injections. Not even close. Where did he get that from?

I have been seeing Dr. Joshi and his team since my family moved to Austin in July. I have found the team at Pain Care Physicians to be caring, there number one goal is to treat and relieve your pain. Since I have been seeing Dr. Joshi, I have felt so much better my pain is under control and do more things I enjoy with my family.
I highly recommend Pain Care Physicians

I was referred to Dr. Joshi and his team after a running injury. I reported to Dr. Joshi that I was going to finish a full marathon and needed his help in reaching my goal. Because of the team and their care, I was able to finish the marathon pain free! I will definitely go to Dr. Joshi will all future pain care needs. I highly recommend Pain Care Physicians due to their ability to listen to their clients and their expertise in managing pain. I couldn’t be more grateful.

Very unimpressed with the quality of service and lack of basic organizational skills. Let me count the ways. 1) they send in scrips to pharmacies themselves, but every time they do they’re never actually received by the pharmacy in a timely manner (only happens for PCC scrips). 2) Calls are frequently not returned. 3) Requests are frequently not followed up. 4) Dr. Joshi will cut you off when you talk and rushes through office visits. 5) During an in-​office procedure his staff made me take off my top in front of them. 6) Treated like an idiot when I mentioned extreme discomfort (no one actually bothered to inform me of the details of the procedure, so the pain was unexpected, and the patronizing unappreciated. 7) Joshi had no awareness I had stopped taking a medication he had prescribed despite having played phone tag with his staff two weeks prior. 8) One the assistants for that procedure made an insensitive-​at-​best joke that amused all three of them in the room. 7) After said procedure was left alone for over 15 minutes without anyone telling me if I should just leave or if someone had to check me out (a procedure I wasn’t allowed to schedule without having someone drive me home). 9) No follow up to that procedure even though I was supposed to get a call. 10) Something that should have been sent to my insurance for approval never was because they failed to note it properly. And the bonus: A physical therapist was able to quickly discern I had a compressed nerve when Joshi was telling me it was something else that might not clear up for 3 – 4 years. Go elsewhere.

I was referred here when an unexplainable pain in my leg became too much to bear. Dr. Joshi asked me a bunch of questions and told me to get an MRI and an x-​ray at a nearby clinic. He offered me narcotics, but I declined. This appointment cost almost $ 300.
After I got the MRI ($ 450), Dr. Joshi’s assistant (NOT a doctor) READ THE TEST RESULTS ALOUD to me (they insisted I had to come in to get my MRI resutls, even though I paid for the MRI and the results– paper, CD images, etc — are mine. Oh, and I know how to read.)
After reading the results, they referred me to an orthopedist. That appointment cost almost $ 200. Now Dr. Joshi has moved into a bigger, newer building. I am in the process of disputing the 2^nd bill. I’ll update later when/​if he returns my calls.