Palm Beach Tan

I give 4 stars because they did have my membership wrong at first but Christi was very helpful and made getting back to my membership after i had suspended my service a walk in the park. Their diamond membership has to be the way to go, but i do warn if you are doing «cocktail tanning» try for the lightest shade possible or you will be orange in places. Great service and very helpful staff.

The girl at reception was not nice and was willing to help me, simply ignored while asking the same question and I just wanted to unsubscribe after six months there. You come to create a new account, they really want to help you but you want to cancel are not willing to help at all. This is the last time I will return this visit tanning salons!

Clean and friendly. They are good to their members. Usually some sort of reward bonuses or savings, the longer you stay a member. They do try to sell their products when you’ve earned rewards, but that is their job and your rewards usually make the products less expensive. If you are in need, they are good deals. I’ve never felt pushed or over sold. I decline and they accept with a friendly smile. I do not feel like I am purchasing a used car when I go in. I would recommend this place. If mistakes are ever made, they fix them ASAP and are always nice and accommodating… even when the mistake is of my own doing.

I have been a member of Palm Beach Tan for 4 years now. The last couple of months I put a hold on my account since I have not been using it. EVERY single month my account has been on hold I have been charged $ 8.25 plus $ 59.95. I have no idea where the $ 59.95 charge comes from when my normal monthly charge is not even that much. EVERY single month I have to go in to let the manager at this location refund my card back and every time she tells me she has it ‘figured’ out. Clearly she does not since I keep getting charged. Not to mention she is barely apologetic and could careless that I have to come by every month to get a refund at no fault of my own. Horrible.

I was here on a Sunday morning when they opened to get a quick spray tan for a last minute beach vacation. I got there literally 2 mins before opening and the door was still locked. The employee working was at the desk but I just kind of hung out on the sidewalk trying not to hover until they opened. I was really excited though! After about 7 – 8 mins of waiting, I tried the door again and it was open. That was a little annoying that she quietly came and unlocked it without saying anything to me when she had seen me waiting. I started asking questions about what spray tans they had to offer and she just gave me the names of the service. When I asked her the difference between the options she said «they’re basically the same». Same price, same effect? Her reply «yeah». She was so unhelpful, so rude, and I won’t go back. For a few more dollars, you can go somewhere they actually spray it on with a person and probably wouldn’t leave you standing out on the sidewalk.

They seem to have a high turnover with employees at this tanning salon, which made my five stars go down to two. It’s a new person every day and half of the time they’re in the back in the break room on their phone anyways. They started slamming me for commission, even though the old staff marked my record to not ask me. They should bring back the old staff who knew what they were doing before they start losing business. Where did that amazing guy manager go anyways? It’s never been the same since he left. He seemed to be the only one who actually cared about his job and the customers.

4^th state I’ve visited Palm Beach Tan.
Only thing that lit the employee’s face up was when she was trying to sell me lotion despite me saying I already had a brand new bottle.
Stand-​up bed was not up to date or working properly with just a touch of the start button. Took 5 – 10 min for me to get it started and required assistance. I will check out other locations and only use this one if I have to.

I love my local PBT! :) The staff are all awesome!

So here’s some background info on this location.
It used to be an imageSun. I know because I used to tan here when it was. All of the low stars and bad reviews are, for the most part, for that franchise. Palm Beach Tan took it over after ImageSun closed their doors. Let me say, I’M GLAD THEY DID.
Since Palm Beach has had their name on this salon it has been one of the most amazing tanning salons I’ve ever been to. The beds are always super clean, I’ve never felt pressured to buy product I didn’t need, and the staff has always been the friendliest nicest people I’ve come across. You can tell the store manager hand picks their employees with customer service in mind.
I’ll be back every spring as long as I live in Austin to get my spray tan on. I love you PBT peeps! Keep up the good work.

I can’t see why this place has such little stars… It’s at a great location, the girls are nice (and not overly pushy), they have a wide selection of beds, PLUS there’s 2 different spray tan options (Versa and Mystic)! All at competitive pricing. I’ve tried LOTS of different tanning salons off & on over the years, and I’ve tried lot’s of options w/​looots of different experiences. Palm Beach is definitely my new (and only) go to salon come every Spring time… Gotta prep for summer, ya know? =)

Went today to start a membership and was greeted by a wonderful worker that was very helpful! Bed was clean and the place was quiet! I’m very happy so far and if they keep up this great service they will have a long term member :)

I split my spray tanning time between this location (Southpark Meadows) and the Brodie Ln location. Both locations have very friendly and customer service-​oriented staff.
My complaint is with the equipment for the Mystic Tan machine. Over the few years I have been tanning there I have experienced malfunctions multiple times. If you have ever spray tanned you understand the importance of getting even coverage. So when the nozzle stops going back and forth but continues moving up and/​or down you know your body is not evenly being covered.
One time and I understand. I sent in a complaint to Palm Beach Tan directly and was immediately contacted by the franchise owner here in Austin. He was professional, kind, and understanding. He mentioned that it would be serviced and I was satisfied with how he resolved the issue (this was quite some time ago — maybe a year or longer). Just a few days ago I was at the Slaughter/​Southpark Meadows location and it happened again. I reported it and ask that the owner contact me again. Have not heard anything. A few days after that I went to the Brodie Ln. location and it happened there as well (in addition to LOTS of foaming and dripping water/​solution from the nozzle). I reported it to the person and duty and, again, asked to be contacted. I still have not heard anything. Whether the staff are not relaying my message and request to be contacted or whether I am just being ignored, I am not sure.
This is extremely frustrating and exceptionally poor customer service. We pay to use equipment that works. Not equipment that is constantly breaking down or not working as it should. My perception is that quick, «bandaid» fixes are being put into place that are not addressing the actual problem. I cannot imagine that this is just happening to me. I also cannot imagine that, if it is happening to others, they are not reporting it… but maybe?
Based on my previous conversation with the owner I would believe that something like this would be addressed immediately and that the customer’s interests are also in the owner’s best interest. But based on my experiences of the past few days — I am not sure that is true.

I’ve had a membership at Palm Beach for almost a year now. Although I’ve been to several of their locations, I live closest to this one and therefore frequent it the most.
I’ve never received poor customer service, like many of the other reviews state. The girls that work here always greet me in a friendly manner and make sure they thank you as they leave.
I utilized groupon for several other tanning salons before I picked Palm Beach to begin a membership with. And I’m quite happy I did so!
My only complaint would be that I’d wish this location would get some nicer platinum level beds, but the diamond bed is awesome!

If I could give no stars I absolutely would. Had an allergic reaction to tanning lotion and when I asked about returning it, I was looked at like I was an idiot. She said she didn’t think I could return it then in the same breath tried to sell me something else. Yeah, right. Everybody there hates their job and they have no problem showing you. Horrible customer service. Sent an email to the manager (the website said I’d get a call back within 24 hrs. Surprise! No call back.) When I went to cancel my membership, the girl at the desk said, «oh, you got some bad customer service? I’m sorry, sign here» sheesh.

Rachel at the Southpark Meadows location is amazing! She was super friendly and knowledgeable! Thank you for your awesome customer service! (Unlike the Circle C location whom the staff are always rude)

i too have been calling and i went by there and saw the referenced sign.
i looked them up online and evidently all the ones in Austin are now closed down. The nearest one is listed in Katy, Tx.
i sent customer service an email but have not received a response.
UPDATE: Customer Services emailed me and said:
First, let me apologize for any inconvenience this has caused you. We do appreciate your business.
All Image Sun locations are Independently Owned and Operated Franchise locations, so your account will need to be handled by that store.
The Image Sun Tanning Center located in Austin, TX is an Independently Owned and Operated Franchise location and is not owned by Image Sun Corporate.
If you were a VIP Member at that location and you were billed with out the service being provided, I do recommend that you contact your bank or credit card company to dispute any past charges and block any further charges and demand a chargeback on your card or contact the owner directly at 512−296−4881.
Again, we apologize for any inconvenience this has caused you. We are working to get this matter resolved.

I have been trying to call this place forever and no one answers, and no answering machine picks up.
I guess their business is so good, they don’t need any more customers???
Many are trying to get a good tan in by New Year’s Eve, but it doesn’t look like this place is one to consider going to.

At first I did not have a problem with this salon. It seemed clean and basically well run. In the past week the salon has been shut down with no explanation and no number to call. There is a hand written sign on the door saying there is a problem that the equipment is not working. They will be up and running soon. There is no number to call or no explanation of how long the «equipment» will not be working. This sign has been up for days and no one answers the phone.
I am worried they will still charge their clients for the full month even though they have been closed part of it.
There is also a small problem with the young girls who are working there. They seem annoyed to take you to a tanning bed because it means they have to end their phone call. I plan on ending my membership in January.

I have also been dealing with this EXACT same thing for the last four months. The mysterious Ronnie never did call me back and the little girls that apparently run the place have told me that my account has been cancelled three times now, yet each month there it is!!! I even called Ronnie’s personal cell phone number and left close to a dozen voice messages… still nothing! Finally, I was forced to cancel my debit card to stop the charges because I’m not even going to 1. worry about calling a zillion times to try and get a hold of this phantom Ronnie guy, or 2. trust that my account is ACTUALLY CLOSED when they tell me it is! This is a pathetic excuse for a business and honestly I don’t see how they haven’t already been reported to the Better Business Bureau.

Same problem as other reviewers. Cancelled my account, or so I thought. Had signed copy of cancellation receipt from girl at the counter. She said «keep this in case in does not go through». Should have known trouble was in my future. After 4 months of continuously billing my credit card, numerous phone calls to the manager who is never in. If I call when she is suppose to be there, I either get left on hold indefinitely or no one ever answers the phone at all. The company is fraudulent and everyone should stay away unless you want to tan for life, because they do not honor their own cancellation policy!