Roadrunner Decks by Gueguen

We just had an Amazing deck built by Roadrunner decks and I can’t recommend them enough ! Firstly Byron was very professional from start to finish and as for Roberto (who stained our deck) to Oscar (who built it) in 2 days, yes 2 days, these guys do an outstanding job. Roadrunner decks will give you what you want and they will do it fast, for the service and the quality I got I paid a fair price too, it’s true what they say «you get what you pay for», Roadrunner decks are well worth every penny, thank you Byron, Oscar and Roberto for an outstanding job, we will have the most amazing summer in our back yard because of you guys

I’m really unhappy that I have to mark these guys down with this rating, as I really liked them. They were understandably busy when I called and made an appointment for an initial consultation and quote. The appointment was set two weeks out, but that was fine. We weren’t in a rush.
Byron came out and was very friendly, measuring my deck and assuring me that the work I needed was very doable, and that he’d send the quote my way within the week, on a Tuesday or Thursday. We really wanted it done by the end of November, and I was promised that it could be.
Well, Tuesday came and went, then so did Thursday. A week and a half later, I finally reach out to them to ask about the status of my quote. Byron responded a couple of days later. The quote seemed a tad on the high side, but still within budget, so I responded and said we would like to go ahead with the project, and to let me know what the next steps were. This was in October.
It is now DECEMBER, and I never received a response from them. I already had to contact them once just to get the quote. The way I see it, a company that doesn’t respond promptly to their clients obviously does not want my business. I am very disappointed that this company didn’t even have the courtesy to say they were too busy to take my request at this time, or that they did not want to do the job even though they gave me a quote. That is just rude.

We were very pleased with Byron and Roadrunner Decks. They replaced our deck that was over 20 years old and rotting. We used a higher end composite material that turned out great! I would highly recommend them. The results exceeded my expectations. Great customer service from Byron and Efrain.

We had a great experience with Roadrunner Decks to re-​stain our deck. They did an outstanding job. They were friendly, courteous, reliable and reasonably priced. I will definitely be using them again.

Byron came to our house first to give us an estimate. This job was the complete renovation of our deck around our 22 year old pool, so it needed a couple of foundational fixes. Other deck builders would NOT estimate this part of the repair — they would only commit AFTER getting the job and lifting the top part of the deck. But Byron got down under the deck, looked around, and said not big problems — typical. He included these and any and all repairs in the bid. So we hired him and Roadrunner, also based upon the reviews. We are very pleased with the outcome. Beautiful! One other detail: Byron said that we would have none-​other-​than his father, Michael, supervising the crew. He not only did that, he was active daily on the job. It is beautiful and build to last another 20 years. We also had his refinish man apply TWP after the completion, icing on the cake! Michael and Byron have a great company, and they are wonderful people just to visit too. Hire them, and you will enjoy all. Not only all of this, Byron’s wife and I have something in common: alumni of Ohio University — Go Bobcats!

I called Roadrunner based on all the great feedback here. I must have caught them at a busy time (Nov 2013), because they told me they were a month out (build start) and nicely suggested I might want to call a referral. I give them 5 stars for their honesty (and don’t want to hurt their rating because they did nothing wrong), but never actually got to work with them. I called AUSTIN DECK KINGS instead (see my review of them) and LOVED that company.

We had a excellent experience with Roadrunner Decks! Our existing deck, built by a previous homeowner, was starting to fall apart and we knew we probably wouldn’t be able to salvage it. We contacted a few companies for quotes on a new deck and Byron at Roadrunner Decks was the first to respond. We set up a time to meet and discuss the project we had in mind and Byron seemed to get exactly what we were wanted and was really great about keeping in our budget. After he drafted up a visual representation of what our deck would look like, we were excited to start the project.
We could really tell that Byron and his crew were passionate about their profession and treated our deck as if it was their own being built. Communication throughout the process was excellent as Bryon always made himself available via email and phone. We were thrilled with the final result and even have plans on upgrading our pergola in the future. In the meantime, they were able to work with our existing pergola and make it fit in perfectly.
We will definitely be recommending Roadrunner decks to all of our friends, family and coworkers. We couldn’t have asked for a smoother experience!

We used RoadRunner decks to re-​stain and add an addition to our deck. Byron and his team get it — they know customer service and they execute perfectly.
They provide excellent communication before, during and after the project — you won’t wonder when they’re coming out, or what work will be done first. Byron will call or email at every step and work with your schedule.
They listen to what you want, but don’t let you build something you’ll hate. We got a lot of great advice and ended up with a really nice addition to our deck that makes it much more usable and looks 100% better.
They do quality work. I really felt like the guys who were building our deck were building their deck. They took their time and made sure every last detail was perfect. They cleaned up the job site before leaving every day and were extremely polite and friendly any time we had questions.
I can’t believe how great our deck looks now — they did an incredible job.

I am already so impressed with Byron and Roadrunner Decks. Byron just arrived at our home to give an estimate on some lattice work, steps, staining, and guardrail for our deck, and he was friendly, helpful, conversational, and all around fantastic!
His customer service is top notch, and it’s very apparent how much he thoroughly enjoys the team of people he works with. I’m waiting for the quote to come back in the next 2 days, and I’m really hoping that we’re going to be able to move forward with this company!

My wife and I purchased our home with a 12×14 foot deck about three years ago, and building a larger deck was one of the bigger projects we have completed so far. I am pretty handy, and I wanted to do it myself. After designing, planning and estimating the deck costs in my spare time, we had an idea, but frankly I didn’t know everything I needed to know. And then we added a time line to have the deck completed within a month, and I knew I wasn’t going to be able to do that.
It’s now a month later, we have a beautiful 35×14 foot deck, and the craftsmanship, attention to detail, and completeness of it is outstanding. Every time I walk outside I am reminded that there is simply no way I could have built something this well myself on the first try. Even maybe second or third try.
Byron and his father started the company, and Byron’s team of workers are some of the most professional contractors I have ever met. My wife and I both work in IT, so we like email more than most people. I don’t think I ever called Byron. Ever. We emailed, and he replied, usually within 2 – 4 hours, which for us was perfect. Byron came out, took measurements and got a feel for what we were looking for really quickly. He did a sketchup, and a few minor edits later, we had the deck where we wanted it. Byron quoted out the base work as well as some of the options we were adding separately so we understood the cost implications of some of our requests.
Once approved, two of Byron’s contractors (Javier and Omar) came by, and every day they were there when we woke up and didn’t leave until it was too dark to work. Every single day we went outside and were amazed at the progress. The old deck was gone in two hours the first day. The new deck was framed in two more days. Half the decking one day, the rest the next. As someone who likes to consider himself handy, I was impressed, amazed, and in awe of their skills. Almost every time I saw something and asked myself why it was like that, hours later I would see how they were making it work and come together.
Byron also dealt with all the permit and inspection appointments as well, so other than working with he and Javier that is all we had to do!
As for cost, well, we don’t have much of a point of comparison obviously, but we do feel as if we got our money’s worth — Thanks guys :)

Byron and his crew did an excellent job building our deck addition. He was always on time for meetings, very professional, and his hardworking crew were on site by 8am and put in full days until completion.
We had a fairly tricky modern deck project and a couple things didnt turn out exactly the way we expected. Byron was on top of it and said they will take care of it without any trouble. He truly stands behind his product. I am impressed when someone gets everything perfect the first time, but I am even more impressed when things don’t go exactly as to plan (which it tends not to on most projects) and they make it right.
I highly recommend Byron for your decking needs and we fully intend to use them for our future projects.

How am I the first to review this company on Unilocal?!I just had THE best contracting experience ever!
Michael Gueguen and his son, Byron own Roadrunner Decks and I read their Google reviews as well as the reviews from their website before requesting an estimate to have a deck built onto my house. This was to be a fairly quick process so I wasn’t sure if I’d even be able to get this done in the small amount of time I was giving these guys to do it in… basically a week and a half before I headed out of town. This company far surpassed anything that I thought I’d be getting that’s for sure! I wrote Michael on the weekend and by Tuesday we’d had a deal and his workers were in my yard. His team (2 guys — Acosta, who’s been with the company for 20+ years & another man) would begin each work day by 7:30 — 8 am and work non-​stop (of course with a small lunch break) and would leave my house around 8:00 pm every evening. It took them less than 6 days to build my deck and this was no small task! It even poured rain for 3 out of the 6 days but it never seemed to bother them. These two guys were polite, professional and always in good spirits. I’ve never had such a good experience with a contractor before. My backyard is GORGEOUS with this new addition. We’d decided to opt for the composite material, which was a bit pricier but I know will be completely worth the money. The rest of my neighbors who do have decks either have cedar or treated pine and you can tell they have their work cut out for them by having to sand, stain, and reseal their deck each year. If you have the extra $$, go with the composite — it’s worth it.
I honestly cannot say enough good things about this company. I am just so pleased to have picked these guys and have no regrets whatsoever. I’m looking forward to calling them back to have an awning built over the deck in the future (it wasn’t in our budget at the moment).
Thanks so much Michael & Byron! Your design and your team have made my backyard beautiful that’s for sure!