Southwest Power and Light

I am really surprised to see these bad ratings for Southwest Power and Light. I have been with them for over 11 months now, and as of yet I have not had any issues with them. I will agree that they are a boutique firm in comparison with Reliant or Green Mountain or Tara Energy. Their customer service team is small and they do have an Asian lady on board who is extremely hard to understand. Surprisingly they have her calling existing customers to Renew service. First time when I had missed her call and she had left me a voicemail, I could not understand a word she said. I almost thought it was a junk call. But she called me back a few days later, and then I connected the dots. However, other members on the team speak English just fine.
They offer great rates in the Oncor service area, and I did a whole analysis of price comparison between all the providers last year and also again this year, and they came out to be one of the best options available.
I would highly recommend them as I am now renewing for 2 years with them

Have to agree with Kem H. above.
They are listed with the local utility provider board as providing energy from 100% renewable resources (which is admitedly too good to be true). But when I called to ask about this, the engineer who answered the phone on a Saturday told me that information was just untrue.
On top of that, they charge a $ 30 monthly carrier fee which is never mentioned when you sign up. You sign up for x cents per kilowatt, but they secretly charge you $ 30 /​mo on top of that.
In addition, BE VERY WARY, they have a very parasitic billing policy: If they don’t get your check within about 2 weeks of the bill, they charge you a late fee of 5% of the bill.
In short, DO NOT get involved with this company.

I switched over from Reliant Energy to Southwest Power and Light only to find out that they are a really rinky dink company with the most unprofessional customer service crew. I cant wait to switch back…