Team Group Systems Inc

Worst of the worst. Wish I can give them –0 stars. Not even a star. Stars are pretty. TERRIBLE HUMAN BEINGS. Judy Smith is a bible thumping old hag that needs to fall off the face of the earth. Waste of oxygen. Allowed fumigating downstairs without my knowledge, causing myself and my boyfriend serious sickness. Allowed massive construction without my knowledge, causing me a MASSIVE HEADACHE for three weeks.
Decided to not install security cameras after my boyfriends car was broken into THREE TIMES. Do you know why? Because cameras are expensive… EXPENSIVE. So is a lawsuit.
Then this tops the cake. Roofing company covers my boyfriends car with a tarp without anyone’s knowledge and they mess up his paint job. Judy smith and Debra the other shit for brains that work there need to fired. That place is such a fuck up. Good thing I have one more month in this complex because after that I am filing massive complaints so NO ONE goes through what I went through. DO NOT TRUST THESE PEOPLE

Team Group consistently under-​performed when it came to achieving the basic needs of our community. After several attempts to course-​correct the shortcomings, the community decided to move in a different direction.
Some of the issues are below:
— Consistent late payments on ordinary bills where the account would incur late charges for no good reason
— Alignment of interests didn’t seem to align for the benefit of the community
— Unprofessional and incompetent leadership and staff
— Lack of transparency
— Antiquated accounting
— Lacked use of technology platforms (no online payments, checks only, no website)
Our community inherited Team Group from the developer so we didn’t have a vote but it was evident that the HOA was incompetent. The developer most likely used Team Group due to their cheaper cost (than competitors) but to the long-​term detriment of the community.
I would recommend avoiding Team Group all together to save you time, money, and headaches. I also would echo the other negative reviews on Unilocal

A shame we can’t give 0 stars. I echo the sentiments of all other one star reviewers. Unresponsive, hired gardeners who were drug addicts and harassing the tenants (refused to rectify the situation), and the second you have a problem that requires they actually put in some effort to do something (instead of just sitting back and blindly collecting their fees), they cancel the account and are refusing to itemize any of their expenditures.
Worst experience EVER with this joke of a company.

Horrible company. They’re actually hostile to the property owners and tenants. The woman who runs our account (or at least used to) is one of the nastiest people I have ever had the displeasure of corresponding with. She apparently thinks being an account manager for an HOA management company gives her some sort of dictatorial power. Also, they don’t respond to email.

This is quite possibly the worst management team in Austin.
Their fees are above average, and their service is lazy and minimal at best.
They offer no electronic services, and their employees hardly respond via email, phone, mail or otherwise.
When I first moved into my condo — they got my address wrong (Hint: I was living in the condo) and ended up sending all correspondance to some random other address. Furthermore, after one of my neighbors told them my email address (which they couldn’t be tossed to look up on the closing documents) and notifying me of my past-​due HOA dues, I asked how to pay, to which they responded that they had already placed me into collections with a lawyer. They’ve done this illegally and have expressed no interest in remedying the situation with me. TX PR 209 states that they should not be able to enter an account into collections before contacting an owner and notifying them of dilenquency and impending lawyer fees executed in collections. They broke the law and spent our HOA’s money on a legal fees that could have been easily avoided if any of them would have gotten off of their fat lazy asses and knocked on my door.
All I’ve gotten in terms of ‘service’ from these dirtbags is a huge legal hassle and a ding to my otherwise perfect credit.
At all costs, avoid these leeches like the plague. Your property would be better managed by a chimpanzee.

Uncaring, Unsympathetic, Unprofessional. They have never once responded to our emails, or calls even one was almost an emergency, but are quick to let us know when one of their spys catches one of my residents doing something they think is wrong and want to fine us. No warnings no «hey you may not know this but!!!»
We rarely receive any important condo notices or bulletins just confusing statements. NO statement books, or coupons like other HOA provide. We have finally decided to talk to the board about switching HOAs after so many years of putting up with their ridiculousness.

If there is worse property management company in Austin I would be shocked. They don’t even pretend to care about the property. Straight up ignore emails, phone calls, everything. Please don’t use this company, and if you come into contact with anyone named Doyal Nelms run away. Plus the name of the company is absolutely ridiculous. It sounds like a fictional company from a corporate what-​not-​to-​do video. Team Group Systems sucks.

My boyfriend & I both own condos at a complex that TGS was managing. This company doesn’t care about their properties and, especially annoying to me, does not utilize the internet. No way to pay online, no way to check the status of HOA payments, unresponsive to emails, delivers property announcements via paper rubber banded to door handles… Just look at their awful website!
This is 2014 & I want to use the internet to manage my condo! My experiences were only the tip of the iceberg, as I was never on the HOA board or that involved in the community. But all the stories that I heard had the same themes: uncaring, unprofessional, unresponsive.
I’m so glad that we switched to Alliance Association Management recently! We mailed our checks to TGS before realizing the management had switched. We received one check back in the mail with a note that looked like an 8 yr old had written it, which only said, «We don’t manage the HOA anymore.» Ridiculously unprofessional.
Since this is my first property ownership experience, I thought maybe these were standard HOA annoyances. But now that we’ve transitioned to another company, I’ve realized that property managers can actually act like adults & know how to use the internet!

Careful with this one. They have been consistently unresponsive through all forms communication: mail, e-​mail, phone. They seemed nice at first over 4 years ago, but they are very brutal with their overarching «cover their own asses» mentality. They cannot keep finances in order; they will lose your money. This last point is very serious and would approach warranting a criminal investigation except that I doubt this company could ever organize such a thing; it is likely due to sheer negligence.
If they have process for anything, I haven’t seen it, regarding communication, fees collection, property upkeep, etc. You might as well be throwing money in the garbage disposal expecting it to talk back; you just get nothing out of the whole deal.

I’m the president of the HOA at a small condominium that was converted from apartments in 2010. We recently fired Team Group, after years of frustration with their subpar services. Doyal Nelms and Team Group Systems were consistently unresponsive to owners and the board, failed to get bids on projects in a timely manner, if at all, and repeatedly failed to respond to requests to talk about our expectations of them and their expectations of us moving forward. At no point did they ask if there was something they could do to retain our business. I’m guessing that their business strategy is to put very little effort into providing services, and if a community starts demanding better service, to ignore them until they find a new property management company.

Team Group Manages our property of 12 condos. We recently switched to them and have been more than pleased. They have attended all of our HOA meetings and have been very responsive to getting repairs and maintenance taken care of.