The Westin Austin Downtown

This hotel is brand new. The rooms are lovely, the views are great! At first I wasn’t thrilled with our stay (minor things on a holiday weekend) but the General Manager Kristopher corrected them and did right by us.
Don’t miss the beautiful pool and bar with firepit.
Stella’s restaurant was great! Try the Andouille Sausage Deviled Eggs and the beet chips with horseradish dill sauce.
Ryan at the front desk was very helpful and shared some great places to go. He also had a cab waiting for us at 5:50 am to go to the airport.
Thank you Kristopher, Ryan and staff! We will be back!

My family and I had plans to go out downtown Austin over the weekend, The Westin was in the heart of everything so we got a room there. Parking was easy because they have a parking lot right across the street from the hotel. Parking for 1 day was $ 25 (a little pricey). The Hotel itself looks beautiful in the lobby. Everything is decorated really nicely and looks very high end. Our hostess was really helpful and I was impressed she walked us all the way to the elevator and told us where everything was located. She also let us know that on the weekends they give free wi-​fi. To get to your floor you have to scan your room key in the elevator (i like that, it makes it feel safe). Once we got to the room we weren’t really impressed. The room had a «holiday inn» kind of feel to it. Nothing really too fancy. The view from the windows was beautiful, overlooking all of downtown. The thing that annoyed us the most was the sliding door to the bathroom. There was no way to lock it and the door kept sliding open. It really lacked privacy. Aside from that we noticed the coffee cups in our room had some coffee stains on them. One of my pet peeves is when the mirror in the bathroom fogs up when you shower, this bathroom had no fan or ventilation to avoid that. The only good thing about The Westin was the location. It was walking distance from lots of bars/​lounges/​restaurants. I’m on the fence as to whether I’d stay here again. The location was awesome, but I’m sure that for the price, I could find something nicer.

Went downtown for wife’s birthday and chose the Westin for the location. WOW we will be back. From the time we pulled up to the valet to the check in everyone was over the top nice. The room was spacious with an incredible view. Can not say enough about the roof top pool, that alone was worth the stay. See you this spring for Pecan Street Festival.
Hey guys thanks again for another awesome stay. Your customer service is outstanding and the valet is right on point everyone one was very friendly. See you again for the fall Pecan Street Festival.

Visiting Austin for a bachelorette party. My friends and I got back late and hungry. Shelby, who works at the front desk offered to go get us a pizza and bring to our room! Talk abut amazing customer service! The Westin should be so proud to have such a polite and customer driven employee. Rooms are clean and beds are very comfortable (this coming from a 27 week pregnant Mama). Will definitely stay here again.

Such great service at this hotel. But one thing that was just amazing was when we finished our night on the town & you obviously need food Shelby at the front desk offered to go get us our pizza && bring to or room. We thought he was joking, but nope he was the best and made it a successful night of not getting sick!
Everyone at this place is so awesome! We loooovvvve the rooms and the bar!

I am new in town and when I went downtown looking for an upscale friendly place to have some cocktails and listen to some music a lot of people recommended the westin.
I went over and invited a few of my friends, the service was above an beyond the host was very friendly and sat us quickly, the cocktail waitress was extremely helpful letting us know about some of their signature drinks the austin mule !!! it was my new favorite drink. The general manager even stopped by and asked how things were going. This was a complete surprise as general managers do not often take the time to check in on the service.
I will be back again this week for round 2 thanks again staff of the westin !

Our experience at the Westin in Austin was mixed but overall positive. The hotel is great and has all the amenities you could want, including several restaurants. The downside was the unexpected super loud noise/​music from 6^th street which lasted until bars closed.
The problem was handled efficiently by desk manager Taryn Buttram and a with a follow up call from Kristofer Carlson the general manager.

If you saw my previous review, you know the Westin had a lot of making up to do. And I have to say… they delivered!
My girlfriend and I stayed here again after the longest karate tournament I’ve ever sat through (small children attempting to fight takes quite a while). We were exhausted and once we checked in, my girlfriend was running a fever. I immediately called the front desk and they brought up Nyquil within 10 minutes.
After that, we ordered room service for dinner and it was delivered promptly by a nice guy with a big smile! I ordered their house red blend wine and burger. The burger was a little too rare (I ordered medium and it came moo’ing) but the fries were excellent. The wine was decent.
After eating and ordering more wine, I was attempting to Unilocal (ironic) when the room next door was screaming. It sounded similar to a frat house. I called concierge and they immediately called the room to ask them to quiet down. In my defense, it was midnight. :)
For breakfast we chose room service again! We ordered a build your own omelette, cereal, fruit parfait, hot tea and hash browns. Again, everything came in great time and was fresh and hot.
I was sad the weather was rainy or we would have taken advantage of the rooftop pool/​desk/​bar. We went up just for the views and it was amazing.
Overall, the experience was great and this is my new go-​to hotel in Downtown Austin. GREAT location to Handlebar, IH35 and the river. Our room even had a small view of the river. :)

A hunt for a hotel in Austin lead me to the Westin, mostly due to the beautiful photos I came across. Unfortunately, I was disappointed with the Westin, given the high price.
While the service was friendly and the living spaces of the hotel were definitely luxurious, the rooms were very simple and frankly, felt rather cheaply done. Bath products were minuscule in size. The showers were prefab, and not in a good way. Fixtures were cheap.
I forgot a couple of items and the staff were very quick to deliver what I needed to my room.
I used the rooftop gym a couple of times and it bothered me that they do not have foam rollers or bottled water. The view from the gym, however, was lovely. There is also a rooftop pool, so if the weather is nice this is a great perk.
I’d look elsewhere next time, especially at $ 300+ per night.

This review is for a 3 night stay in February 2016 as the Westin hosted my company’s national sales meeting.
It’s rare to give a hotel four stars but the staff and properly at the Westin Austin Downtown deserves every twinkle. For the moment you arrived guests were welcomed to a warm and luxurious lobby, filled with ample seating, a full service bar and restaurant. The staff was on deck to greet the 300 attendees by having 2 greeters in the main lobby with 3 staffers behind the desks to check us all in. The line was very long but the staff greeted us, offered complimentary bottled water and started taking our bags for storage as we waited.
I stayed in a double Queen room on the 5^th floor, the highest floor being 20 (fitness center and outdoor patio/​pool is here). The rooms and bathrooms were very modern having a clean pristine look. I believe the beds are the most important element of any hotel. Thankfully I had no complaints with the comfort or sleep quality. I had one issue with the AC/​Heat system as it was making a really loud noise but once I called the front desk a technician came onsite in 10 minutes and had the matter resolved in about 30 minutes.
During the conference the the hotel provided us breakfast, lunch and a variety of snacks and beverages. Our company obviously paid for all these services but I have to applaud the quality of the food and the high level of service from the staff. I’ve never enjoyed hotel food produced in mass quantities but the Westin’s offerings of various Tex Mex and American cuisine was flavorful and ample. During our various breaks, the Westin provided light snacks like smoothies, dried fruit, pastries, edamame and mini finger foods. During our meals, the staff was so attentive always clearing plates or asking if we needed anything else. The special events staff were a well oiled machine and I would recommend them if you’re planning to have any corporate events or weddings.
Price wise, we had a discounted rate but without the discount the hotel was asking for $ 330 per night. Pricey but if you can afford it and desire the downtown location, modern rooms and exceptional service, the Westin deserves strong consideration.

A absolutely perfect hotel. Westin’s REALLY understand customer service and how a traveler thinks. I always really appreciate this about Westin’s. The bed is absolute «heaven» and the customer service is at a different level than anywhere else. The shower was great, room service was great, it’s close to everything… I could go on and on.
Stay here, you will not regret it!

One thing that I hate about going to Austin is finding accommodation. If you’re planning to stay in downtown or pretty close to downtown Austin area, then you can expect to pay a crap load for a room. At the very least $ 200+/night. Never failed! I’m a Marriott guy so I’m always looking at the Residence Inn/​Courtyard in downtown Austin and their rates area always in the mid to upper 200s. COME ON!
So now we have Westin, that’s a new player in downtown Austin. I think when I stayed here, the place had only been opened for six months or so. And the rate? UNDER $ 200/​night!!! WHAT?! Such a great deal. Well you know what I mean, the rate is still pretty high, but in comparison to the hotels in downtown Austin? Great deal!
The only kind of parking they offer is valet, which is a bummer but kind of expected if you’re staying in downtown wherever. The valet is $ 28/​night so take that into consideration. Also the internet is another $ 10 (or was it $ 15)/night so the fees add up quickly. Know what you’ll be paying on top of the room cost so you won’t be bitching about it later.
You need a room key to get up to your room. I find this kind of annoying, actually. Yes, it promotes safety so only guests (or people with keys) can go up to the guest rooms, but annoying regardless.
The room is clean and plenty spacious. Since it’s a Westin, obviously you get to sleep on the heavenly bed (the same bed I have at home but mine’s a plush vs. firm in the room) so you know you’ll get a good night sleep. They have a rooftop pool which was pretty cool. It was cold when I stayed here so I didn’t jump in the pool. However, just know that the pool IS heated so you can actually take a swim if you feel like it. The gym has dumbbells up to 50 lbs, pretty standard.
My stay here was pleasant. The check in process was easy and painless. The porter that helped with the bags was super cool. Getting your car from the valet didn’t take too long. And considering that SPG was recently acquired by the Marriott group, I’ll still get the Marriott points. I just hope they don’t jack up the rates because this hotel is much nicer than the overpriced Residence Inn/​Courtyard.

We stayed here this past Saturday for the UNC vs UT game, Go Heels, and I was blown away with everything about this place. The location was perfect for 6^th street, pretty much everything was in walking distance. The valley was quick. The ladies at the front desk were super friendly. The bartenders were on point and helpful with suggestions, and the management, especially Brent was awesome! The rooms were gorgeous and so modern, definitely didn’t feel like a hotel room. And the view was amazing! Too bad the weather didn’t permit for the rooftop bar to be open but we still got some nice pics. I 100% recommend this hotel!

From the moment we entered this shiny new hotel we have had nothing but good experiences.
The concierge helped me arrange for a Christmas surprise for our son, and they knocked it out of the park! It was amazing.
The food at Stella Jac has been perfection and the staff at every turn has been courteous upbeat helpful and I can’t wait to come back!

Had a great stay at the Westin!
Super clean, spacious room on the 18^th floor with a nice view. Staff was really friendly and brought a couple of shower caps to my room right after I requested them.
Only downside is that I had to pay for the Wifi ($ 14.99/day) — not cool.

When someone arrives at a hotel and realizes quickly that they are at the wrong hotel… usually two things can happen:
1. The hotel staff can look at you like you are a crazy person and remind you to pay better attention when booking reservations
2. The hotel staff can try and accommodate you after they help those that have reservations
but on the rare occasion there is a 3^rd possibility…
3. The hotel staff can look at you with sympathetic eyes and go above and beyond to accommodate you
The 3^rd scenario happened to me during my recent stay at the Westin Austin Downtown.
Brent Richardson greeted me when I arrived at the Westin and as I came to the realization that I had booked my reservation at the other Westin (20 min away) and was beginning to panic, he took control and reassured me that if the Westin Downtown was where I wanted to stay, he could make that happen. He contacted the other hotel and had my reservation transferred, did what he could to honor the difference in rate and consistently reassured me that I would have a great room and an enjoyable stay.
He was right.
My room was perfection. I had a great view of downtown, as well as the water. The floor to ceiling windows allowed for fantastic natural light during the day and breathtaking views at night. The room was spacious, quiet and the bathroom was complete with all the amenities of a 5 star hotel. Oh and when I realized I forgot my toothbrush, they sent one up within 5 minutes free of charge — thank you!!!
The location was ideal considering I decided not to rent a car and all my meetings were downtown. During the day I walked to most meetings and at night all my favorite restaurants were easily accessible by foot or a short über ride. The way the hotel is situated, you can feel like you are right in the heart of it all as a tourist (6^th street) or feel like you are connected to the locals at their favorite hangouts (Rainey Street).
It’s rare to stay at a hotel where you are torn between room service or hanging in the restaurant with locals and fellow guests, but it happens at the Westin Downtown. Why? Because the food and service at Stella are great (get the biscuits!!) and the vibe created through live music, comfortable work areas and stylish décor… just make you want to hang.
I arrived at the Westin Downtown frazzled and stressed, but thanks to the staff, service and setting, my mood shifted to feeling calmed and taken care of – which was exactly what I needed.
Thank you to Brent and the rest of the staff for one of the best hotel stays. You are now my «go-​to» hotel and «home away from home» over the next 7 months as I launch my business in Austin.

Brand new high dollar hotel– mediocre quality and cheap toilet paper. Check in service was great and staff was very upbeat and nice. Parking is $ 40 a day with a valet service (which was very good and quick). The rooms were slightly more upscale than a Hilton garden inn with a modern feel but cheap starchy sheets and hard uncomfortable mattresses and pillows.
The concierge service was disappointing as not a single request was resolved! Asked for extra glasses and cups-​nope. Even found some personal belongings OUTSIDE of the room after cleaning– that was a bit unsettling! These things were mentioned to the front desk multiple times with very little concern from the staff– a simple «I’ll mention it» was given as a reply… No. Not acceptable. When your personal belongings are sitting outside the door that’s a HUGE red flag.
A few positives are the location, pool, and gym. Right off of 6^th street (dirty 6^th) is great for a night of fun and bar hopping. The pool is absolutely stunning right on the roof with great poolside service, fancy water, and a bar… Only downside is the small size and lack of seating/​towel space. The gym is great as well with quality equipment and ample workout space.

A shiny and new hotel with a beautiful rooftop pool, in a great location. My problem is that it’s all kind of a façade. The walls are paper thin, and I couldn’t get enough sleep due to noise from other rooms. My water pressure was sort of bad. I didn’t like the chair.
Gosh, that all sounds petty. But it’s not a cheap place ($ 37 for parking? Really?) and these things bothered me.

— location is perfect
— spacious rooms
— rooftop pool has a fantastic view of downtown Austin

The hotel is brand new, so there’s a lot of nice features, but also some bugs to work out.
Pros:
— Everything is new and shiny
— The rooftop pool + view is pretty rad
— The gym on the roof is also quite nice, also great views.
— Rooms have a lot of outlets that are easily accessible
— Great location
Cons:
— They have turned the staff cheer up to 11. It’s too much. I couldn’t get out of the lobby without being asked three+ times if I was either checking out, checking in, needed a taxi, or just needed something/​anything at all. What I need is two fewer people to ask me how I’m doing. I’m fine. One person asking if I need a bottle of water? Sure. Three people? No.
— Breakfast is really slow. Today I was the first and only person there — other than the numerous staff people standing around having their morning meeting. I ordered an omelet. It took 15 minutes (I timed it because breakfast was slow the day before). This seems like too long when I can hear people chattering away in the kitchen.
— Art on the walls of the rooms is ugly. I know, eye of the beholder, but judge for yourself from the pics. The abstract guitar in the bathroom. Fine, ok. It’s Austin. The guitar pic mural over the bed? Oops. I barfed.
— Soundproofing. This may not be fixable. A lot of noise from the music scene down below comes in through the windows at night. I get it – it’s the local nightlife, and that’s a hard issue to fix when the rooms have nice big glass views. But what about being able to hear the conversation in the room next to me? (which sounded like it was normal volume, not yelling or anything like that)
— $ 15/​day for internet? Seriously?