Theoria

Theoria has been a pleasure to work with. They have taken a very complicated situation and put a process in place to help me through my objective. I felt the attention to detail was awesome and the weekly updates kept me in the loop on everything. I appreciated their professional approach and «can do» mindset.

The Theoria team could not have been more incredible every step of the way. From getting my apartment ready to keeping me posted on potential tenant status all the way through my tenant’s move out, they were professional, friendly, and understanding to my needs. Even when unforeseen issues came up towards the end of the lease, the Theoria team was always on my side and made everything seamless with as little stress as possible. I can not imagine going through the rental/​land lord process without them! I absolutely recommend them to anyone who is looking for real estate services. They are the best of the best!

Chris Ragland of Theoria is absolutely the best at what he does! Got my rental property repaired, listed and rented in no time! Also got me a better price per square foot than I hoped for.
He and his team of experts made it so easy for me to lease my home. If you’re looking for a property management team; I highly recommend Theoria.

I had some of the best customer service and treatment as a client by Theoria in the last two weeks. I called them because I had worked with Chris 5 years ago with a condo purchase and had a pleasant experience with him. I needed an agent to show me a smaller investment property right away in a complex I had my eye on so I called him. Hearing my urgency, he sent his agent Luis to meet me and show the property that very same day! I was relieved that I didn’t have to wait a day or two to see the property knowing how investment properties can be active one day and off the market the next. After viewing and discussing all my concerns and thoughts on the property with Luis, I needed to get a bid on what the repairs and updates would cost before putting an offer on the property. Luis had Jaime, their maintenance/​contractor guy, get that to me within 24 hours. Talk about quick service! We had an offer the very next day. Throughout the whole process I was incredibly impressed by the updates and quickness in response from Luis. He was also very helpful with finding other financing options when my original ones fell through. They were able to refer and throw out options that I find only creative, out of the box thinking agents knowledgable in investment real estate are familiar with. Having past experience as a loan officer, I can appreciate individuals that don’t take no for an answer and look at every possibility before giving up when there are challenges with financing.
Overall, I feel like they have a bright and motivated team that is able to give individuals exceptional service. I really loved that I could have all my needs covered with their one team. I will be sure to continue to work with them in the future and refer my friends and family to them for any investment and personal real estate needs.

This review is for the quality of work done and the level of customer service provided by Theoria’s Jaime.
I previously wrote a review detailing how unhappy I was with the inability to schedule a purchased Groupon. The answering service did a poor job communicating and following up. Once I emailed Theoria directly, Jaime responded with great urgency and ensured I was treated well. We purchased a deal for painting 2 rooms and the painter that came out did a fantastic job! I was very impressed with the qaulity of work and the level of customer service. Jaime communicated throughout the entire process and even followed up to ensure we were happy with the work.

I was glad to get the Moolala deal for handyman services from Theoria Maintenance. But today when my wife called to make an appointment she had an unpleasant experience and I don’t feel comfortable using them. I need your help getting a refund.
She called and gave the person on the phone, Ernesto, all the pertinent information including contact information and our home address. She indicated that I had bought a voucher for the service. He asked her when we wanted the service and she said as soon as possible. And he offered up this coming Wednesday, Thursday or Friday as all available. She gave him a sense of the list although it wasn’t complete. She offered that she could email or call him back with a more complete list. He pushed for a list today which since she and I really needed to walk through the house together to finalize, it couldn’t happen before the end of the business day. After pushing several times for a list he said that she could email or call with the list tomorrow.
She was put on hold and then he came back and said so we can’t do any work until July 2. Confused she asked why moments ago he said someone could do the work this week. He immediately became rude and said that is what he was explaining to her. He said since you got the Living Social voucher that is when we can do it. She explained that the voucher was not through Living Social but Moolala and she asked if he was using the term generically. He said that she had said Living Social earlier which was not true. She only said voucher and she identified that she was calling to use a voucher from the earliest moments of the conversation. She asked again why they were able to do a service call this week and then all of a sudden that they were only available a month later. Eventually he said that he made a mistake but was not at all apologetic about making that mistake or about the time that it had cost her. At that point she just said thank you and ended the call. She would not be comfortable working with these people at all. It felt to her like a bait and switch or that something strange was going on.
Additionally, she mentioned that it was difficult to hear and there seemed to be a lot of noise in the background. It may have been just a bad connection but it sounded as if he was walking, running water, or other unprofessional noises.
Still waiting on a resolution from Moolala after this awful experienc