Total Restoration of Texas

Awesome and honest service from Jason and team from Total Restoration. I highly recommend them to anyone.

It was Thanksgiving and my wife and I were with her parents, four hours away from our Austin home, for what I was hoping would be a relaxing holiday. That’s when the pet sitter called to say that the living room of my home was under three inches of water. Toilet overflow. Instant disaster.
My insurance company provided the usual list of ‘approved vendors’ they suggest I work with. None of which were all that well thought of by Unilocal reviewers. Looking through the reviews of other remediation companies, I came across Total Restoration of Texas. Dialing that number was one of the best decisions I’ve ever made.
Owner Jason Baxley was also out of town but took my call. He told me he would have a crew meet me when I arrived back home. The crew was there exactly as promised and in just over 4 hours had ripped out all the flooring, taken out wet floor trim and sheetrock and had fans and dehumidifiers set up.
But that’s where the story really begins. As it turns out, ‘Total Restoration’ means exactly that — the company not only does water remediation after such incidents, but also major home repair and remodeling.
Given the degree of water damage done to the first floor, my wife and I decided to turn lemons into lemonade by using this as an opportunity to remodel our home, hiring Jason and team to do just that. He listened to what we wanted, had recommendations on how to stretch our budget and then made it happen. Jason knows some of the best craftsmen in the area who were able to transform our home with new paint, new floors, new lighting, popcorn ceiling removal and turned a tired-​looking 80’s master bath into a virtual spa. The end result exceeded our wildest expectations. The equity increase of our home far exceeds the extra money we spent beyond the insurance settlement to make all the improvements.
Jason and Kylie truly care about their clients, are collaborative throughout the process, and if any change requested along the way meant costing us more money, or sometimes less money, Jason and Kylie would let us know immediately.
This review would not be complete without a special shout out to Ray, Jason’s right-​hand man, who watched over the 3-​month process, keeping an eye on the work at every stage to make sure it was completed to the highest of standards.
Total Restoration of Texas takes pride in their work and I’ve experienced it firsthand. I would highly recommend that if you need water damage remediation, home repair, home remodeling, or all three, do not waste your time calling anyone else but Jason.

A+++! What do you do when the main drain line backs up into your house? Freak out! I called one restoration company with good Unilocal reviews. They were quick in coming over but total salesmen once they saw our situation, knowing we were desperate to resolve the problem. So then we decided to call Total Restoration of Texas. What a relief. Jason was over right away, informative, very fair priced, reassuring and resolved the problem immediately. There wasn’t one time that I called when Jason or Kylie didn’t answer. No «leave a message» with this team.
Any water issues that you have, call them asap, with 100% confidence. You will be glad you did.

It wasn’t fun finding out our shower pan had failed after a previous remodel, but luckily we caught it in time before further damage was done. We took 3 bids and decided on Total Restoration. I hope you do, too. Jason came and told us what to expect and everything went as planned. I am not a fan of having people in my house, but that goes with the territory of having anything done to your home. Luckily, everyone that came to work in our house was friendly, polite, professional and very easy to be around. Jason was always patient, even when I kept adding a few things that I wanted to have done while we were at it. We are happy with the work and the process of fixing up a bad shower and attached living room. I like the review I saw on here that says: cons — I just wish I could have MORE done! :-)

Thank God for Total Restoration of Texas! After going through two restoration companies and jumping ship because we couldn’t trust them to come into our home after the horrible experience we already had with them during the estimation process, we found TOTAL RESTORATION OF TEXAS (the heavens open up to choirs of angels singing).
We worked directly with Jason through the entire process which took about 10 working days. We had laminate floor replaced, walls and ceilings painted through most of our home, and a bathroom vanity installed. Jason visited the site everyday to see how it was going and to touch base with us. He is upfront and honest. He gave a great recommendation on the flooring (we are so happy with it). All the guys that work with Jason are great! They are professional and thorough.
It was wonderful working with a company that is professional and reliable. I highly recommend them! Don’t waste your time with any other company. Total Restoration can do it better. Period.
PROS:
–professional
–reliable
–effective communication
–honest
–thorough
–quality work
–comparable prices
CONS:
–I need more money to get the rest of the house remodeled

Wow! That is all I can say. Jason and Kylie and their team are absolutely amazing. When someone tells you they will be at your home when they say so. that is them. They are professional and outstanding with their customer service & they continue to amaze me. Not only are they amazing but their thoughtful staff are wonderful and they made me feel comfortable when all my stuff was array. I want to say advertisement does work and that I was happy that they were the 1^st people I called during my bathroom emergency.

I called them after a terrible flood and they were on it! Got there quickly, were professional, and quoted me a very fair rate given what we were dealing with. It was great working with them especially in a time of crisis! I would recommend them to anyone!

I called Total Restoration of Texas after my own failed attempt to deal with a minor one-​room flood left the house smelling like a moldy locker room. Almost immediately, Heath was in my house installing equipment and floating carpet to get access to the soaked pad underneath. Once the flood was cleaned up and dried out, Heath and Ray did an outstanding job at putting the house back together just the way it was before. I was very impressed with the high degree of professionalism, the frequent communication, and the overall quality of work. A disaster in your home can be a very stressful situation; I am thankful they were there to help. I sincerely hope I never need them again, but if I ever have an accident I will call the pros at Total Restoration right away.

So, I flush my toilet, grab my purse and walk out the house. An hour later I return to 2″ of water in 85% of my downstairs. Did I mention my house is 18 months old and all of the downstairs is wood flooring? Accordingly, I freak. My friend texts me the first number she finds for a company that would «fix it.» I call Total Restoration of Texas, and they’re at my house in less than 45 minutes and within 2 hours they’ve cleaned up all the water and set out fans and dehumidifiers. And that was only the beginning of an outstanding job. Jason and his team were amazing. Jason, the owner, personally came out to assess the damage, told me what was going to be involved to clean up the mix and restore my home back to «pre-​loss» state, and gave me an estimate of about how long the entire process would take. He worked with me and my insurance company to get everything taken care of.
Jason, Jose and the rest of the team were amazing. So friendly, helpful, and competent. And, Jason’s communication was outstanding. This was an incredibly trying situation, and Jason made it so much easier. My house looks exactly like it did before the flood (which is what I wanted), and his estimate? Dead on. To the day.
Not only is he a great businessman, he’s a great person, as well. And, there’s a lot to be said for that these days. So, if your house just flooded, this is the company you want showing up to start the clean up. In my entire restoration process, they were, by a large margin, the best vendor I dealt with. Couldn’t recommend them more.

I woke up on a Tuesday morning dreaming that I was in the Amazon jungle. When I finally fully woke up and opened my bedroom door, I couldn’t believe it; MY LIVING ROOM WAS RAINING! My 12 year old had left the bathtub running all night.
Total Restoration did an incredible job. It was quite clear that they knew what they were doing. After talking to them for a few minutes, realized it wasn’t the end of the world; we were going to be just fine.
They were professional, timely and knowledgeable. I would recommend them to anyone that finds themselves in any kind of water damage pickle.

I called them at four in the morning when we woke up to find our house flooding from a burst pipe. They were there within forty five minutes. They helped us and saved the house from more water damage. They had wonderful customer service and they were enormously helpful e very step of the way.
I hope I don’t have to call them again because I’d rather not have another emergency but if I did I would call them instantly. You can trust them. I’m glad i did.

I called Total Restoration on a Friday afternoon after our washing machine drain hose had busted and flooded our laminate floors. We needed water mitigation and we needed it quickly.
They were very responsive and quick to arrive. The owner, Jason, was the one that came and he took the time to explain the entire process for cleanup and mitigation to me. Everything from start to finish was easy for me. They were professional, responsive, and their work was top notch. I had gotten bids from two other vendors for this cleanup and mitigation job and Total Restoration beat both of those bids price-​wise as well.
I can’ recommend Total Restoration high enough in terms of customer service. They were focused on my satisfaction and doing the job right. This is a company that genuinely take ownership of issues and does things with the utmost professionalism. I would highly recommend them as a top-​notch local company.

Responsive, professional, educational and very customer friendly! It’s rare these days to find a service company that can consistently maintain a high level of customer service.
The more I got to know the owners as they assisted me on a damage and mitigation loss I was not surprised to hear about their country upbringings were they learned the values of genuine hard work and always adopting an ethical approach to business, even in the face of challenges.
Additionally, it was also refreshing to see in person both company owners get «hands on» on clean up and damage repair. They genuinely take ownership of issues and efficiently make things right. A great and friendly local company.