TwoMAIDos

Confirm with the other 2 posts, They are a fly by night operation, do not want repeat customers since they are horrible at timing. They said they would come at 6pm to 10pm (I didn’t mind the late night hours). They were late, didn’t arrive until 8pm. I will give them props for a deep clean, as they worked hard and tried, but they are extremely slow, and only finished ¹⁄₃ of the house by 11pm (hour over), and they said they would come back and finish the next day starting at 8am (I had guests that arrived that night). Well, 8am rolls around and they are no-​where to be found. Call them, they say they are running late, wont be there til 11am, I tell them i cannot accept them that late since I have guests. I tell them to forget it, since they cant accommodate my schedule, and to come get there stuff, I will leave it outside. Then they start screaming about getting paid, and I keep telling them they didn’t finish the job, and they didn’t earn the payment. In the end i left them about ¹⁄₃ of the payment, and decided to never deal with them again. Just avoid them all together.

I wish Janelle’s review had been here to warn me away from these people when I used them, because it reflects my experience almost exactly.
This is a husband and wife team, and they are totally fly-​by-​night. The first indication of this was in the scheduling. They said they would arrive at 10 am and would be done in less than 4 hours, so they should be out by 2 pm. They don’t arrive at 10 am. I call them and receive a call back and they say that they will be a little late, and won’t be able to make it by 2 pm, should they still come? I reminded them that they said they would arrive at 10, and the husband tells me that they only meant they would arrive sometime between 10 am and 2 pm. This, in spite of the fact that we had a lengthy discussion about when they would arrive and how long it would take and how I needed to be somewhere later that afternoon. Since I would not be at home in the afternoon, they said they could come in the evening around 8 pm, but they would not be finished until around midnight! Who wants a maid at their house at MIDNIGHT? I should have walked away at that point, but I made the mistake of giving them the benefit of the doubt, and chalking it up to a misunderstanding. We rescheduled for the following week, again for a 10 am arrival.
Once again, they called soon after 10 am and claimed that an earlier job had run overtime and they would need to come later than 10. Really? They estimate that each job will take 4 hours, and they had scheduled a job earlier in the day that would allow them to work for 4 hours and drive to my house and arrive at 10 am? So they have a client who likes them to start at 5:30 am? I don’t buy it. They said that they expected it to be a quick job, but that it turned out that it would take them at least 7 or 8 hours, so could they come later in the day? Because I didn’t have anywhere to be, I agreed, and they came later on that day.
They did a mediocre, rushed job of the cleaning, but in the end I was just ready to have them out of my house so I paid them cash and sent them on their way. After they left, I noticed that they had scratched all three of my glass sinks! I have always scrubbed these sinks with a scrub brush or scouring pad and never made a mark on them, so these people had to have used either steel wool or a wire scrub brush on my glass sink! They are scratched all to hell, to the point where they are ruined. I don’t want to ever see these people again, or let them in my house, so I’m just going to chalk this up to a lesson learned: if somebody seems as sketchy as these people seemed when trying to schedule them, they probably are that sketchy.
AVOID AT ALL COSTS!

The same thing happened to me as the lady before… I called them to come out and clean my house. They did a great job but were never there when they said they were going to be. They would have some excuse as to why they were late or never showed up. I recommended them to several friends and she said she would come to see the houses and never showed. What a way to run a business let alone make me look like a fool.
The final straw was when they came to clean my house on a friday. They actually showed up on time (or i think, i was not there). I sent a text and she had started cleaning (or so she said) While her husband went to the bank to cash the check i had left. Well amazingly he was in an accident and the house never got cleaned but the check got cashed. I tried to call and text. She finally got back to me with this sad story about how they have had some bad luck but does not want to lose me as a customer. I tried to give them another chance (yes i a way stupid and forgiving). Of course she never showed and has not accepted any of my calls or texts. I would love to turn them into the police for steeling a check off my bar in my home but i am sure it would be a bigger pain in the butt. Moral of the story… stay far away frome these losers. they will steal from you and not do as they say.

Do NOT use this maid service. I had two bad experiences with them (it’s the owner, Chelsey and her husband that do all the cleanings). The first time I called them, the showed up late, which I expected from a maid service. They came in around 9am and I showed them around and expected them to get started cleaning. Instead, they told me they had an errand they needed to run that would only take 10 minutes, and could I leave a key for them… that they were going to come back right afterwards to clean the house. So I left a key for them and went to work. Then around 3:30 pm (6 and a half hours later), I got a phone call from the husband saying their «10 minute errand» had turned into half a day and that they were just getting to my house. He seemed to want me to tell him just to come back another day, but I really needed my house cleaned, so I told him that I still wanted the house cleaned and that they should get started. They were at my house until 10:30 pm! Although I was extremely annoyed that they were in my house until 10:30, they actually did a really good job of cleaning. So… I decided to give them a second chance a few weeks later. Big mistake.
I asked Chelsey to be at my house by 8:30 since that’s when I had to leave for work. At 8 AM, she sent me a text saying she was just leaving and that it was going to take an hour to get there from Georgetown and could I leave a key for her again. I live in south Austin, so I’m not sure what possessed her to think she could ever get to South Austin from Georgetown in 30 minutes… Anyway, I left her a key again, which I don’t generally like to do, and went to work. Then at noon, she sent me a text saying she had to rush out of the house since she got a call her husband had been in an accident. She said she was just going to make sure he was ok and that she’d return later to «finish» cleaning. When I got home, she had not even started cleaning, although she had allegedly been there for 3 hours. I wrote her and said that I was very sorry about her husband and inquired as to whether everything was ok. Nothing. Several more texts and phone calls, with no response. Although she was obviously too busy to respond to my texts and phone calls, she wasn’t too busy to swing by the bank and cash my check, for services that she hadn’t performed! I don’t know in what world that would not be considered stealing. Don’t let yourself get burned by this so-​called «company.»