Uncle Bob’s Self Storage

Do not even think about renting at this location. RATS RATS RATS. The problem is out of control. The issue was mishandled from the beginning. The management/​corporation did not send out notices to inform the customers that the place was infested. It has been going on for over two months. Sadly, people have been discovering their belongings shredded and covered in rat feces. Feces is littering the halls like confetti. Beyond disgusting. The rats are so brazen that they are jumping up on boxes in the middle of the day while the storage units are open. Attempts are being made to rid the buildings of the rats, and now there will be dead rats in peoples belongings. It is beyond shameful how this issue has been handled. I should have reported them to the city. Homeless people were living in units, bringing in food and water, not to mention the bands that were having concerts in their rented units. Stay far away.

The manager Marco at this location (south 1^st) is the RUDEST person I have come across in a very long time. We were told over the phone before we got a storage unit that there would be a daily fee because we would only need the unit for 5 days instead of paying an entire month. Well when we went to talk to the manager, Marco, about this in person he gave me a metaphor saying that «he could call anywhere and say he’s from the moon.» suggesting we were lying. He kept talking to me with sarcasm and talking to me like I was a child. When I asked him nicely to talk to me like an adult he mentioned that he had an anger problem bigger than any of ours. We weren’t even talking in an angered tone but we were frustrated from the way he was being. Why would you tell your customers that you have an anger problem? He was so unprofessional and awful. I cannot believe he is the manager of the place. One of his employees that worked there before we dealt with him was so nice and awesome to communicate with but then talking to Marco made my whole perspective on the place change dramatically. So now we get to pay a whole month for FIVE DAYS. DO NOT USE THIS PLACE FOR STORAGE.
AWFUL, AWFUL, AWFUL!!! Doesn’t even deserve the one star I am forced to give.

Needs work.

This place always seems safe and clean. It would be nice if they had more dumpsters available. However it’s a good place and in a convenient location.

I can’t recommend this place to anyone. You should realize that it’s so cheap because you get a lot less service for your monthly fee. You don’t even have 24-​hour access. But that’s not the real problem. The real problem is the unbelievable lack of customer service.
I did an online search for storage, and an online app called SpareFoot popped up, and offered to do the searching for me. So I put in my desired zip code, and Uncle Bob’s came up, along with several other places. I noticed that it was really cheap, and that it had ok reviews. So I booked what I needed, and decided that I would go a few days later to pay my fee.
So a few days later, which was on a Wednesday, I believe, I made the trek from East Austin to South Austin to pay the fee, only to arrive at a locked door with a sign on it that said they’d return at 10:30. It was 11:00. Not impressed. I called the number on the door, and got a recording. They said they might be out maintaining the property, or out for lunch from 1:00 to 2:00. I left a message, and noted my confusion, and said that I wanted to pay my fee.
So I left and went home. When I arrived home, I got a call from Uncle Bob’s saying that the sign said they’d be back at 11:30, and that’s why she had the hour hand pointing at the 11. So then I had to tell this girl how to tell time, and that if it’s 11:30, the hour hand would be between the hours of 11 and 12, and not pointing directly at the 11. She then said that when I came back, if they weren’t there, I could use the call box in the event that they weren’t in the office.
On Saturday (this all happened last week, BTW), I returned at 11:45 to a locked door that said they’d be back at 11:50. The hour hand was closer to the 12, so she at least got that right. I used the call box four times to say that I was there to pay my rental fee, and four times I got no response. By 12 PM, there was still no one there, and I had already called another storage place to get a quote. The girl came driving up a little after 12 (she wasn’t even on the property!), and I asked her why she was late, and she said it took longer at the bank than she expected. Who takes a break that late to go to the bank? And on a Saturday before a holiday?
There was another guy who was waiting at the door with me. I went back to my car to get my insurance information for the rental, and he walked in. When I walked back in, he was explaining to the girl that a strap that secured his trailer had been cut off (he had it laying on the counter so she could see it) while it was stored on their property (behind the locked gate). He said the windows looked smudged and greasy, as if someone had been looking inside of it to see what was in it. This was a travel-​trailer sort of thing.
After he left, I told the girl that after what I’d just witnessed, and for having to come by twice to pay money, I’d decided not to rent from them. I told her my name, and for her to just go ahead and cancel my reservation. I felt a little sorry for her, but not sorry enough to stay there. I rented a spot down the road, and the customer service was stellar. I’ll have to review them next.
Also, they have no real parking outside the gates, unless you’re driving a car with handicapped plates or a placard. The other spaces are reserved for their truck, and for a broken-​down-​looking car with out-​of-​state plates. There’s a very small space next to that, but good luck squeezing in there.

Stacy here was so so cordial and helpful. She even offered to wait, if needed, after 6pm as we could be running late. Thoroughly impressed with the service here so far.

Great location and nice, helpful staff. They even provide you with a free moving truck! By far the best storage company around.

Very nice and helpful staff. What you see is what you get. Were very helpful when there was confusion on my end about how to close my account. Simple!