UPS Customer Center

UPS is one of the more frustrating shippers to deal with. Their customer service is not the swiftest and they are typically understaffed. I avoid doing business here when possible.

I had marked a package to be held through My UPS. I got an email telling me that my package was ready in the morning. I stopped by when they opened at 9am. After a short wait, I was told my package was across the street and to try back later, or even better tomorrow.

We’ve been waiting for packages to be delivered since ordering on Nov 29^th with a 3 day shipping time. When I’ve tracked the package it shows scheduled and then it shows delayed.
Same thing is happening on another shipment from a different company. This package has been scheduled for delivery on Friday, Monday, Tuesday, Wed and now today.
We still haven’t seen our packages. When we call we are told its on the truck… Last night after being on hold for close to an hour we were told we’d have it before midnight. Still nothing.
For now on FEDEX or USPS here we come!
Update: Nothing today. Supposed to get a call from supervisor. Ya right. Still has not been taken out of the original truck yet. They have lied to us. I did speak to a supervisor at least.

I paid for 2 day shipping and my package was on the truck to be delivered on Tuesday. Around 9:00pm on Tuesday the update switched to rescheduled for the next business day. The next day rolls around and they’ve updated my status to be redeliver led again for the following day (Thursday) and will not redeliver any sooner. I’ve called customer service twice which says the local center will call me in an hour. Still no call and no package!!!

I couldn’t be more disappointed with UPS. I ordered two packages, one on Dec 1 and one on Dec 2, 2^nd day air via UPS. They were both on the truck for delivery on the 4^th. Then both rescheduled for the 7^th, on the truck. No delivery. Supposed to be on the truck and rescheduled for today, the 8^th. This morning we called the shipper for one package who contacted UPS and verified that one of the two would be delivered today. We stopped the UPS driver on our street tonight and asked about the packages. He refused to take a tracking number or anything, and simply told us that our packages weren’t on his truck.
Called the service center. They claimed they would contact him and find out where both packages are, then they’d return our call. Of course, nothing.
I am so mad that in the future, I may just shop at places who only ship through companies other than UPS.

I ordered 5 packages from a jewelry store for my sisters for Christmas. Each one came separately.
2 of the boxes were left at the office of my apartment complex, 1 of them was left on my front door, and then 2 of them UPS said they couldn’t deliver because I was not home. The note they left said to sign the back of the note if I gave my permission for the UPS driver to leave it there upon re-​delivery. I signed the back of it and taped it to my front door.
When I got home from work the next day, they had seen my note, but taped a new one on top of it saying they had attempted to re-​deliver, yet they didn’t leave the package. OK.
I called UPS customer care and let them know the issue. It was Friday, so I asked if I could pick up the package tomorrow, on Saturday. The man I spoke with said that was fine and that I would receive a call to confirm my pick-​up time.
I receive a call, and just miss it but listen to the voicemail. The man in the voicemail says I have to pick up the package that night. At this point I’m frustrated, but go to pick-​up my package «From 7:30−8PM» like the voicemail says.
When my husband and I get to the warehouse, there is just a room full of people all waiting for packages. No one working for UPS even says anything to me, it took another customer to tell me that there was no line, no queue, nothing. You just wait until your name is called.
Finally, one of the UPS employees tells me to give him my zip code and confirm my address. He then tells me my package isn’t there. OK. I ask him where it is then. He says he doesn’t know. So my husband and I sit and wait in the warehouse for over an HOUR before the truck carrying our package finally shows. All of the people that were there before us were still there when we left.
UPS: You blow.

The Good: Plenty of parking! You can watch happy people walk in, followed by a sea of sadness, a package-​less sea of sadness I might add.
The Bad: Where is The Worst? I would offer zero stars if it was an option. In all my years interacting with various companies, it’s hard to find a place with worse customer service than UPS. Without diving into the details, package was to arrive on Friday, it didn’t. I called and they put a «will call» label on both boxes for me to pickup Saturday morning. To my surprise, this task was never actually performed, my items were locked away in a trailer to be delivered on Monday. Monday comes around, packages are to be delivered. It’s 6:20 PM on Monday and my packages are not here. It’s the same story with all the others, yet nothing has improved.

This is probably the worst customer service I’ve ever experienced. My orders were placed three weeks ago and I still haven’t received them. UPS sent them out in 4 separate deliveries, I don’t know why.
They are for a business, but somehow the drivers thought it was OK to drop it off in a residential address (I personally picked up one of the packages from the address and it clearly said business on it).
You can call the one 1800 number if you feel like listening to «on hold» music. They are really good at saying they’re doing something and they’ll get someone to call you back immediately, but that never happens. So far I’ve called them 5 times and never received a follow up. Then if you want to be real unhappy, you can go to the customer center and see extremely incompetent workers who are miserable and terrible at their jobs basically telling you there’s nothing they can do and that your package is «somewheres» and they don’t know where. The guy actually told me hopefully one day you will get it! When you’re trying to tell your situation to any of the workers their eyes glaze over as if they’ve heard this 1000 times and as if they know they can’t help you or don’t care. I’m sure they are so use to ineffectively addressing concerns that they gave up hope and stop caring a long time ago.
UPS, why bother having an Austin location? I’ve never written an online review in my life. I couldn’t be more unhappy with the services of a company.

If it absolutely, positively needs to get there, DO NOT USE UPS! I paid $ 69 for Saturday delivery of an important package. I tracked via website from Dallas to Austin (it went from Dallas to Kentucky to San Antonio to Austin — go figure). It was on truck for Saturday delivery all day Saturday, NEVER GOT DROPPED OFF! I was told repeatedly by Asia Pacific call center that it «absolutely would be delivered by midnight on Saturday». It did not happen.

This place is terribly run. There were three or four people standing around being told that no one could locate their packages. I heard multiple customers being told their packages were «lost for now,» even though they had been called and told their packages were at the location ready to be picked up. It took about 25 minutes for them to find my package — the only good thing I can say is that the employee who helped me was nice enough to keep looking that long.

I went to pick up my package expecting terrible service, as stated in other reviews. Maybe it’s the time I went (weds at 11:30am), but, I had a very pleasant experience and was in and out of there in less than 10 min. The staff was very friendly and actually smiled, despite being busy.

I had no problems here like some others describe, went in right when they opened, waited 5 minutes in line and dropped my pre-​paid package off. The place is old and the «Customer Center» is hard to find, its in the same lot the employees park their cars. Cops do shut down road for a few minutes to let the 100’s of UPS trucks role out when they open, so plan for this short wait there as well. I should have recorded it, was like some crazy movie. Cool guys and gals in brown with Oakley shades and mustaches, black diesel smoke as they floored it to get those packages out. As each truck passed I knew I was that much closer to getting back home.

This is the second time FedEx has failed to deliver a package. The first time they lost the package and the vendor had to file a claim and resend the product. I will never use them again. I am willing to pay extra shipping costs to avoid FedEx because it will prevent headaches.
I have complained and have been even more unsatisfied. They don’t right the situation. They just say,“Sorry…sorry.” That doesn’t cut it. Especially when we have paid for a service that was not rendered correctly. Where is my discount? Where is my refund? Where is my package?

The Good: the call back service was great. Lady was friendly and gave me great directions. When I arrived they already had my box put aside.
The Bad: I found this more amusing than bad. I went when they reopen at 7:30. You have to wait outside the chain gate until 7:30 on the dot! Girl walked out to open the chains a few mins early and literally look at her watch until it reached 730 on the dot. Not sure if UPS has some strict regulations preventing her from opening up even a second before. n

I wish I could give this place 0 stars. Waste of my time. First of all they didn’t deliver my package. When I called the place to ask what happened, i was yelled at. Then we I called again to ensure that my package would be sent they changed my status and said I had to come pick it up, which is another 20 mins of my time wasted… All of this during my exams.

I get emails saying my package is ready for pickup but they can never find my packages, or they ship them back before they are suppose to.

This is the first time I have been to a UPS customer center. And I hope the last. I get to my apartment just before the office closes with expectations to pick up my package. They tell me «ohh, UPS doesnt deliver to the office anymore.»
«That is a little odd» Oh well, maybe they left it on my door step. Unfortunately I see the little sticker and it says «sender requires signature». So I figured the store did that. (it aas only a set of envelopes that I couldn’t find locally).
So I call the magic number on the back of the sticky note. The automated system said there is still time for me to pick it up. I said great. It said someone would call me back within the hour.
20 minutes later I get the call. Pick it up be there between 7:30 and 8. Sweet, I can still pick it up before my trip and finish off my stuff before 9pm.
I get to UPS about 7:35 (about an hour after they called me) and I see a bunch of customers (7 or 8) lolligaging around so I ask is there a line. They say there isn’t so I go to the counter. (I am not bring up my experience about trying to get to the customer service center which is behind a gate with no guard and what looks like a chain when you drive by, only to find out from another guard at the big truck entry area that you walk up to that gate and the guard will open it). One of those lolligaggers happens to be the guard who ran out to open the gate once I found out you had to walk up to the gate and not drive to it and look lost.
I give them my name and I hear Mr. «I have been in this job for 23 yearsband lost the will to pretend I care» said the driver isn’t hear yet. I respond, «I was told to blpick up between 7:30 and 8.» To which he responds, «yeah it is 7:40, I still have 20 minutes.» I started to argue the stupidity of the statement but gave up in frustration.
In the end. 8:15 I walkout with my package with only a have a nice day.
If this is logistics I will keep my Just In Time package needs with FedEx. At least their lobby doesnt feel dingy.

Who’d have guessed it… another undelivered package marked as «Delivered» on tracking. I work from home and have 2 dogs who will gladly let me know if anyone so much as walks past the front door. I literally had the tracking open when it said «Out for Delivery,» refreshed the page, and then it said «Delivered.» No knock. No info-​notice. No package at the apartment complex office (they said UPS didn’t even come on that day…). I understand the reason is most likely an absurd amount of corporate pressure on the drivers, but that is no excuse for not doing literally the only thing they were hired to do.
I’ve got replacements on the way, no thanks to UPS, and have arranged to pick them up at the shipping facility (which I had to do on the phone, mind you, because the website is broken), so hopefully they are slightly less incompetent than their drivers. Not terribly optimistic about that, though…
Everything about this ordeal has shown UPS to be extremely unprofessional and amateur at best.

THE NEGATIVE FEEDBACK IS ABSOLUTELY ACCURATE!
I live on a very busy street with a lot of foot and car traffic, and have a constant battle with delivery drivers over where to put my packages. Specifically, I ask them NOT to put the packages right in front of my front door, which is in full view of the street. It doesn’t take but a few seconds to grab a package and run, and it does happen to me. Therefore I always ask for deliveries to require signatures.
Between UPS, the USPS, and FedEx, UPS is by far the worst about this. After losing a few packages and having to go through the long process of filing claims for them, one would think that the drivers would be more careful at best, or censured for costing the company money. Apparently not.
Last week, UPS claims to have delivered a package with a $ 1000 item in it at a specific time, and the driver claims that he got my signature. That wasn’t true. Instead, the package was stolen and I’m having to file a claim, wait for it to be investigated, wait for the results, then wait for the item to be replaced. I’m really upset because it’s a crucial item on a renovation and it is holding up the entire crew.
After what happened with the stolen package last week, this time I was not taking any chances. I put up a big sign on my door that says in huge red writing, «Notice to all delivery drivers from UPS, USPS and Fed Ex» and goes on to ask that they NOT deliver packages on my porch, but in my carport — and if the package requires a signature, to actually GET the darned signature.
I came home this evening, and lo and behold there are two big packages delivered by UPS, right in front of my door, right in view of the street, and right in front of my sign. Both required a signature. Since I was not home (no one was), no one could possibly have signed for it.
First, I took photos of the packages right in front of the sign. Then I went on the UPS website to see what the delivery said. It gave the time of delivery, and said that the package had been signed for. The driver flat out lied AGAIN!
My overall experience with UPS is this: They are more expensive than USPS or FedEx; the drivers seem far more hurried and prone to mistakes (Perhaps more reckless but I’m trying to be fair here); the Customer Service is terrible; when you request that packages be delivered in another, easily accessible location on your property they ignore it, and when your package is stolen they take forever to investigate — and pit you against the driver’s word. NOT GOOD BUSINESS.

I do majority of my shopping online. It has always been easy and convenient for me. Yay.
Well, since moving to Austin, not so much anymore…
My packages are ALWAYS late (and I’m really not exaggerating). My last 3 deliveries have been ‘delayed’ for unspecified reasons. And if my deliveries DO happen to arrive on schedule, it has been past 9:00pm (the latest time they’ve ever delivered something to me was at 10:30pm…). FIGURE IT OUT, UPS…