Edible Arrangements

If could id give 0 stars this place is TERRIBLE customer service I was yelled at by the «manager» of this place when trading to use a 10 $ coupon they seem uninterested on my order, this is not the only time this has happened to me at this location I’m never ordering here again!!!

Horrible attitude from delivery woman. I work from home as a nurse and was doing an intake eval when the delivery person arrived. She rang the doorbell, pounded on the door, and called my cell phone numerous times. In addition she was shouting for me to answer my door. She herself admitted that she was there for 15 min. I called her back when I completed my phone call. she told me that she had 30 other deliveries and was unsure when she could attempt re delivery. All I heard from her was how much work she has so I told her to cancel the order and refund my sons money. I would give a zero if it were possible. i am going to check if this is on my security video so I can send it to the company

My husband placed an order for a bouquet of chocolate covered strawberries to be delivered to our home less than ten minutes from the store. The strawberries arrived fine but were quite soggy. I politely called the store the same day and asked if I could bring them back and wait for a fresh replacement. I was then put on hold for a long time. Once I called back, I gave my information to Barbara, the front desk person and was promised a call back. I did not receive a call so I called the next day was told the owner knows of my request and was in the store but too busy to address my concerns. I was told it’s been really busy… a few days before a holiday so I understand but a good business owner should never be too busy to address a dissatisfied customer. I wasn’t given a time frame for the return call just simply, she’s knows about you and will call you. I had to call back to request a call back nefore 3pm. So to date, I have a bouquet of soggy strawberries and poor customer service for my Valentine’s! #nothappy

This store has no concept of customer service. I came in to verify a delivery but they said they have no way of knowing… WTF? When i ask if she can call the delivery person, the response i got was Umm Umm Umm… This store is ran by juvinile idiots with nose ring.

The girl, Steph, I dealt with was extremely rude. She put me on hold 4 separate times and hung up on me when I mentioned her lack of customer service… but first saying «oh uh huh cool».Needless to say I cancelled my $ 110 order. Customer service was not a concern at all whatsoever.
Be sure to read the very detailed reviews that are not recommended. This situation seems to be common.

We started off going to the one off of Estrella and I 10 on the weekend of mothers day we were looking to get an arrangement for my daughter’s birthday and they told us they wouldn’t do it because they were just doing the mothers day one. So we left and come to this location and ask if they could do a birthday one and they told us yes no problem at all. Very nice staff. And will to go out of the way.

I was on the receiving end of an order last week. A client of mind found out that I had broken my ankle and as a nice gesture decided to send a fruit basket from Edible Arrangements. Unfortunately, on the day it arrived, I was getting xrays. The delivery person decided to leave it with a neighbor three doors down across the street (we’re on acre lots). We did find a crumpled up note stuck in our front door the next day. When I attempted to reach the house indicated on the note, no one was home. So Saturday afternoon, I called Edible Arrangements. I spoke with Barb, who seemed kind and understanding. She apologized and asked if someone had left me a message on my phone. I told her there were no messages. She said that she often delivers, and when she does she not only leaves a note, but also a voice mail, as many people don’t go to their front doors, they go to their garage doors. As is the case with me. She said that all their deliveries had already left for the day, but that she could send a replacement fruit basket on Monday. I thanked her and told her that would be fine. Monday came and went. I even rearranged my day so that I would be home to receive the basket and to ensure that the same thing wouldn’t repeat itself. No basket. So when 5:00pm rolled around, I called Edible and spoke with Annie. I described to her briefly why I was calling. She seemed to know about the situation. She further explained that the reason I didn’t get a basket today was that Barb had to talk with the owners and they would decide if they would redeliver. And that perhaps it would be delivered the next day. Being frustrated to wait another day for this basket and looking at the basket I had just picked up from the neighbor down the road, I was done with fruit. (Plus, picking up the basket was no easy feat with a broken ankle.) The basket sitting in front of me was already squishy and unpalatable. As I kindly and patiently expressed my displeasure to Annie, she seemed totally uninterested. I even explained that I would advise my client friend that I was going to suggest to them they find another source for their flower and fruit deliveries. She once again seemed to care less. I told her to forget the whole thing and that I did not want another basket. She then replied, «okay, thank you»… I’m sure Edible Arrangements offers a great product when delivered on time to the intended person. However, their customer service and follow through is truly lacking. If you decide to use them (and they’re not inexpensive), I would suggest being very clear about your delivery instructions to get your money’s worth out of the experience. Not impressed.

Love this place… They people are prompt and friendly!

I’ve ordered from them twice now. Both times the fruit was fresh and looked good. My first order was for delivery and second was for pick up. I originally scheduled for a 5pm pick up but on the day of pick up I wanted to do an earlier pick up time and they accommodated me and I was able to pick up 3 hours before. That was awesome. I’ll definitely order again when the time comes. I recommend them to others!