Sprint Store

What is it with sprint stores? I thought I would try a different one, and I am at 25 minutes with not being acknowledged.
They expect me to wait and wait to spend lots of money with them? Umm… No. I am about to go ATT

I was recently contacted by the salesperson I wrote my complaint about. The salesperson was very upset that I used their name in my review. Because of caution and safety I removed the name. This person still has access to my personal information and has now made me very uncomfortable. The BBB and Sprint Corporate has since resolved my claim and reversed my purchase as well as eliminated all fee’s.

Went to the Indian School store (not technically a Sprint store) p. Service much better than 99^th Ave (Sprint corporate store). Nevertheless, phone and service are still Sprint. Tech determined there’s no visual damage to the brand new LG G3, it just won’t come on so he ordered another. Once I get a working phone, T-​Mobile is going to buy me out of the Sprint contract. I have to research T-​Mobile service in this area. I can no longer deal with this company.

Horrible service. I had a phone activated on Sunday, by Monday it didn’t work. I called the store for help only to be told by Tony G «the phone was working when you left, you must have done something to it». He told me there was nothing he could do over the phone. And the store was closing in 10 minutes. He hoped I got there before they closed the doors. Then hung up on me
The phone didn’t work because Sprint didn’t fully activate the phone. I went to the store 3xs in 4 days. Each time it was a 30 – 45 minute wait. Just horrible service. I’ve cancelled my service.

I was hesitant to go in after reading the reviews on here but since this was the closest store to my house and I had limited time I decided to give it a shot. I was greeted right away when I entered the store and was helped shortly after that. The employee who helped me, Rob, was super helpful and gave me great information while I was trying to decide which phone to get. Once I made my decision the activation and check out process was quick and easy. He also pointed out that we could get a discount on our bill because of where my husband works and took care of setting that up as well. I was so happy with the service that when my husband wanted to go get a new phone a couple days later we went back. Both times I was there I saw every customer that came in get a friendly greeting and helped within an appropriate amount of time. I would definitely return here next time I am ready to get a new phone. Oh-​they also had a good amount of accessories at a decent price.

My experience with this store was absolutely terrible. As being out of state and having family in Arizona, i called this store and told them I would have someone who is on the account come buy a new iPhone 6. They said It would not be a problem. Well they basically wasted our time and gave us an absolute hard time with getting a new phone. Drove over 30 mins for nothing. They didn’t sell us the phone because the account was from a different state, which makes absolutely no sense. They had no interest in making a sale which I find not good for a store. As seeing other reviews on this store I made a mistake on coming here and hope other people don’t make the same mistake. This store is poorly ran and the sales reps are lazy and don’t care to make a sale and worst of all wasting people’s times. Save yourself the hassle and go to a different store. Doesn’t hurt me I rather not have them make commission from my money.

Came in here twice and was sent away because they couldn’t help me and they sent me to corporate. Seems like this store can’t do much… Why even have non corporate stores if they can’t help customers. Had an employee I don’t remember his name but he was Hispanic and wasn’t friendly at all. Acted like a smart ass and I am not from here in from Chicago and I moved not to long ago so I am not familiar with this area… When I asked for address to corporate he’s like oh turn here then there and I’m like no can u give me address I don’t know the street names. He rolled his eyes and looked like I’m asking him for the most difficult question. Gave me address finally and I left and I will never come here again! No one even looks at you when you come in and the looks on their faces seems they don’t want to help. Man if I was a manager I would make this place work! Clearly manager isn’t doing his job. What a shame.

Worst customer service ever and a smartness employee named Ricardo. Who thinks he’s a know it all! I asked questions and he would only find smart ass answers to put me down. He doesn’t realize that I could afford any of those phones and only needed answers that were helpful. Not ridiculous insinuations about the iphonec «the c» doesn’t stand for cheap! Will never go back to this location. Not to mention they don’t even acknowledge you when you walk in even though their door makes a chime noise.